Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
In the Usage Summary, I can see that my usage is close to the data usage reported on my phone, as well as "Data Witness" android app specifically for PM. However, when I check the Usage History (and exported/download of usage details), on days that I...
started service yesterday with correct esim set up, rebooted ph too!still can not get incoming calls - who can fix this? who can credit my account for lack of service?
Has anyone encountered something similar? I am on a 5g plan, but my phone is not 5g enabled so it says 4g on the top left corner of the bars, but I noticed this morning that when I called some 1-855 numbers that I was able to call until yesterday eve...
I signed up yesterday and tried transferring my number. Never received any texts from my provider or public mobile about the change. I try getting into my account now and it wants me to confirm access but it won't send the code to my phone. It never ...
I’ve been charged twice this month but can get any service. What do I do
Suddenly today, I can't send or receive messages in group texts. I tried everything online to fix this like turning on and off all SMS/MMS/ RCS settings, and restarting the phone. Nothing works. I need group chats for my work, so this needs to be fi...
Hello,I switch to public mobile from Bell last night and I don't think the port went through. I can't make phone calls or use data. Would there be a number for me to call and fix this issue? Thanks!Craig
If I paid a double payment due to change of Subscription, what should i do, actually I can't contact to CS so ...
Hello,I already have a public mobile data plan. I came across the new promotional offers and I want to switch my current plan to one of them -- the $34 or $40 plan. How can I switch?Upon logging in through the plan links, it says I already have a pla...
Hi, I just noticed the past week I lost the ability to receive sms. I verified my APN settings and rebooted my phone but while testing I also just realized that when I call my phone number it now goes straight to voicemail but I can make outgoing ca...
Hello,My subscription was supposed to charge on my renewal date “ yesterday Feb 27” to the $34 us/Canada plan but I noticed today it still went through with my current subscription. Thanks
I switched from Rogers to PM. Rogers just sent me a text saying reply YES if you accept the transfer. I replied YES but its saying not delivered. I have Rogers sim card in my phone still. Is that the issue? Thank you.
Hello Is anyone getting dropped calls after being on a call for more than 20-30 min? It seems to be happening daily for me.
Hello,I have the same problem with no resolution so far.David
Hello, My phone suddenly can not sent out picture, but all other service is ok. I can sent text messageHow Can I do in this case
Hello,Does anyone else have connectivity issues right now, around 6am on February 28? I can receive but not send SMS messages. I cannot send or receive MMS messages. Calling and data appear to be working fine. I have had no configuration changes on m...
There's a lot of mixed messages about this, so I would appreciate some clarification.I've been with PM for years. My $34 plan has a monthly dollar discount of $8 and costs me $26. If I switch to a $34 dollar plan today that has points rewards, will I...
@CS_Agent hello, I just switched plans to USA AND Canada And recently went to USA and had no service. I missed out on business opportunities. This is not acceptable
Anyone know if the Canada US plans have unlimited data at reduced speed?
Hi everyone,I ordered a new SIM and signed up for the new subscription plan with Public Mobile. After 2 days, Telus gave me a plan that made me staying with them, so I would like to cancel my order with Public Mobile. I have been searching online to ...
Does public match competitor’s price?
hello, I need help completing my number transfer, I am unable to create a ticket due to a site failure.
I really need to change my phone number to mt old number can you help me
I ported my cell number to Public Mobile and it's been much longer than 5 hours and I can't send or receive texts. I can get calls but texts do not work. I tried all of the troubleshooting steps already; nothing is working. I also tried to click chat...
Hi I update my credit information today, Feb 27 for pre-authorized payment and same time amount owing next cycle I made payment $12.43 today early. Cycle is Feb 2 to Mar 3 for mobile data, so what's happens, will my payment in my account get adjuste...
My son and daughters signed up under my account and I have lost the information to log in for them. I recently changed the plan and updated payment information for 2 of the accounts but the third account needs updated payment info and is inactive as ...
My auto-pay credit card expired in Nov2023 and I forgot about it. As such my account has been suspended since 25Dec2023. Now I want to reactivate my account and I have updated the credit card info. But my account still shows "deactivated". How do I r...
Some people at ski hill ask could cell phone company. I said public. Lots of them are Aussies and said they don’t have Canadian credit card Is that the only way?
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