Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
please help me why I only have 50gb not 75gb
My service suddenly stopped and I need to renew the subscription and pay monthly fee manually. Why? the subscription is not renewed and charged the monthly fee automatically?
I recently changed from Koodo to Public Mobile, went through all the steps. Have the app, got the email about leaving koodo, waited for the text to swap to the new sim card, but all I got was a text to restart my phone. My account has the new sim l...
There is no option in my app to add funds by credit card. My husband has this feature. I want to be able to pay a month a head of time
How do you set up an e-sim? I’m having difficulty setting mine up
I upgraded to a different plan and I have been charged my previous plan as well. Help
It is my first bill with PM and it was due today, 29th of January. It is showing that automatic top up was processed under payment history but I have this error message stating that my services are on hold as it was expired. Does it normally take som...
Hi, I recently moved to a new community. I want my number to be local to my new community - whenever someone on a landline calls it charges them long distance. I’d like to keep my same number but change to be local to a different area. Is this possib...
When I log in to my public mobile account it says Jan. 27, 2025:09:36 AM Purchased 100 Minutes Canada-Wide Talk, 30-day plan $15.00. Available Funds: $0.0002:14 AM Automatic Top-Up.The 2 different times on the same date is concerning. There is only t...
Better data plan for long time users or only new users
Received a text to say my account is on hold. I tried to update my payment method and got no where.How do I do this? I went to self-serve option. Topic wasn't thereI can not have my phone inactive. I want to settle this now.Thank you in advance for y...
Hi I have an account when i tried log in i always have this Forbidden A1 error code? How can I get it fixed?
I need help to finish setting up my eSIM I think? I don’t really know what happened but I need to talk to a real person and not AI
Cannot update payment info, not accepting data, phone service cutoff, waiting for doctor phone call, urgent
Hello,Can anyone confirm that the confirmation code to log into your account via a web browser is taking a long time sent by text?
Hello, I've just received a text message from public Mobile to update my CC info because there is 44$ due, but you just charged my CC for 35$ January 27 (2 days ago) What is going on? Why does the system try to double charge me?
Hi all. My daughter wanted to change her Public Mobile plan but, accidentally opened a new account. They are asking her to complete the activation process by transferring a phone number from another provider or choosing a new phone number. She does n...
I am attempting to purchase a 2nd US plan after my first expired. Twice I have received a receipt, but the plan has not been activated. I am using money that has been paid into the account. Any suggestions or corrective action I can take?
How do i get a refund before my sim card is shipped, it’s ok that I can pay the bill of the sim card, but what about the subscription.
Hello,When browsing Public Mobile subscriptions, I accidentally picked 3 different selections that have shown up on my BMO Mastercard. I didn’t intend to select these and would like to have them credited back to my account pls. I only require the $...
