Community

Moving to Public Points - Do we lose referral discounts and any other discounts and leaving?

My current discounts have been:RewardsLoyalty- $3.00Subscription- $2.00Refer-a-Friend- $3.00 When they make the shift will that ALL be gone? I had a feeling telus (who owns public) would do this eventually. Cheeky. Their idea is to just get people pa...

Understanding the new switch to point system

I have a 20gb per month I pay every 3 months. Every 3 months I got $21 in credits , my plan cost me $81.00 every 3 months instead of $102.00. If there is any extra for me to pay once reward plan is in effect I will refuse to stay with PM.  I been wit...

New Client

Hello, I just transfer my phone number to public mobile  with success but I cannot use the service. I already paid for the plan but I am receiving information stating that I need to pay again to activate the account. Also I cannot log in on my accoun...

Dropping calls

I seem to have a problem with my phone dropping calls after 1 min of conversation and keeps doing it . We have other public moble phones in our household and mine is the only one that has this problem. I was wondering if I got a new sim card if this ...

Saw 240gb , downgraded and lost it - Now want to upgrade

Hello, I am currently on a 1gb plan ,and I wanna move up back to the $39 plan .My subscription period is Mar 18  how can I upgrade to the $39 plan and pay the difference between my current plan ($23) . Is that possible ? Please help

Using data while cell data off

 my phone is using data while cellular data is Off, while I sleep and i am on my home wifi. On February 19, 2024 i have in my history 0.02 MB at 12:30 am and 0.29MB at 1:30 am.

Porting number

I’m trying to port my number and I missed the text message they send, I didn’t respond in the time frame given to confirm the porting of my number. Now when I try to re do the part where you port the number over it’s telling me the number isn’t able ...

CORRECT DATA & MMS APN SETTINGS FOR SANSUNG S21 ANDROID

I've just spent about 3 hrs searching the correct APN settings for Android to make data & MMS work in the US.   Unfortunately, after Chatbot's recommendation did not work I tried about a half dozen other posted settings from here + internet searches ...

Refund a newly purchased subscription?

I am set to auto-renew my 3-month subscription plan but i want to cancel this plan and go for a 1-month subscription instead while hoping to get a refund for the 3-month plan. The purchase took place less than 24 hours ago and none of the data was us...

Referrals

I shared my referral code with my brother and got him to sign up with public mobile but he wasn't able to use my code does this still count as an eligible entry

Can’t download app or cancel subscription

Hi everyone I desperately need help! I am a newcomer in Canada (from UK) and I paid for an esim subscription on my browser only to find I can’t download the app to activate the esim. My apple ID is shared with family back in the UK, so I can’t change...

Sportsnet+ region-locking me out of my region

First time I’ve tried to watch a game on data since switching to Public Mobile. I can watch channels so my subscription is recognized but living in Edmonton I am locked out of a home Oilers game. I have confirmed my APN is set correctly. I switched s...

How to cancel an account without logging in?

Hello,How do we cancel an account without being able to log in? I tried to port the wife's number and set her up with PM, but after 2 weeks, no working number, after submitting credit card info got charged for one month service, can't log in to accou...

Failed to transfer of previous number

I received SMS from my previous provider (Fido) and replied “YES” to the transfer to public mobile. Also received messages from public mobile saying all set. My eSIM was activated. An email from public mobile said the transfer may take up to 5 hours ...

Special 250 Gb bonus was added now its vanished within 2 days

Hello, I had the free 250 GB data showing in my account till yesterday , i even used up 10 Gb from that , but today suddenly there is no sign of it on my account like it was never there , can someone explain why did public mobile take the data away .

$40 Canada-US promo

I am currently on Bell and considering of switching to Public Mobile on the $40 Canada-US Plan.  I have a few questions:1) If you exceed the 75 GB, are there overage charges or does your data just stop?2) Will the $40 ever increase in the future if I...

Waiting for sim card. Been 12 days please help

payment method

hi ev1 im having issues, the website will not accept my new address and me new bank card number any suggestions out there, ive tried everything thanks.

my number from virgin mobile was not transferred over

Log in

I have an account but I get a message to activate  

unable to see 4g plans in my account

I would like to switch to the advertised $29 4G 20BG plan, but it doesn’t show up in my account. How can I find this option to switch? Thanks 

Mobile network not available

I live in a rural area and my phone works fine. When I go to the city 20k away, I can’t call or receive but data and texting work. About halfway home, I can make a call.  I have repeated this a few times and I have rebooted and reinstalled the SIM ca...

Vouchers not working

 I bought a $ 40 voucher last evening at Shopper's  Drugmart and it  not working. This am I bought $25 voucher at Petro Canada and it also not working. When I logged on  to self service it said my service is on hold. Very frustrating situation. Pleas...