unable to see 4g plans in my account

[clare061]

I would like to switch to the advertised $29 4G 20BG plan, but it doesn’t show up in my account. How can I find this option to switch? Thanks 

[clare061]

thank you! I gave it a try but no dice, gonna have to switch to the company who is offering more for the promotional price that PM won't match eek 

[Yummy]

There is NO 4G plans available to existing customers. You can see only 3 and 5G plans through your account.

[Phil_Adelphus]

@clare061  The current 4G plans are for new customers only.  You can try asking customer service to see if they will switch it but no guarantees.  Try the chat/message icon bottom right of the page to contact them.  If it gives you an error then send a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437