@matchupichu If you look on website and click on the plan it then says for new activations , but what’s most important is the plan your currently on now , if it cost more then $29 then that’s why you don’t t see it in your account . We can only change to the plans that are available to us to change to in our accounts . If you really want MEX roaming there are other MEX plans available otherwise there should be 20GB $30 CAN/US roaming one that many are able to downgrade to and it’s a sweet deal . Short of porting number out and back in on newly created PM account with new sim and new email to get the desired plan . I don’t think support will help you either but I’ll leave you the how to contact since someone else probably will if I don’t and you can try you luck with them
you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
