Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Is that for new user only?
I just transferred my number over the other day and I can't login to the app or through the website. When I try to login to the app, it just keeps reloading back to the login screen. When I try to login through the website it sends me to a black scre...
Dear community and customer support,Yesterday I changed my Subscription. but I made a mistake. I should click change on renewal , but I checked change now. Would you please fix this mistake. I need to change back to : Change on renewal . Many Thank...
Yesterday I received the message:"Public mobile here. Your plan did not renew because we did not receive your payment. To resume your service, make a payment at..."My credit card (CC) details have not changed and as in the following screenshot, I hav...
I can't change my email address. Every time I verify the OTP it kicks back to the screen with a message that login failed.
I just signed up with PM but noticing a significant reduction in bars compared to Fido. I live in Mississauga which i assumed would have good reception. My calls drop in the basement and it switched to 3G from LTE. Never had this issue with Fido or a...
Each month you text and say I have 10 minutes left in my plan. How do I extend my time on the cell phone as I had my son in law put me up a scale in payment to get more time and yet that message is still coming in.
I’ve set up an account for our iPad that needed data access when outside the home. When I try to sign in to this account, it first sends a code to the associated email and after entering that, it sends another one to the phone number that came with t...
I signed up for PM last night and is connected to their network but cannot make any phone call or access cellular data because it says I need to make a payment. I was never given a pin and when I go to the app and try and log in it returns to the lo...
If I don't get my sim card and don't activate it, will I still get charged? I have been billed for my first month and my sim card hasn't arrived yet. It seems like it is very hard to contact a person for help. Is there a number I can call?
Hello,I am looking to get help, last night I put a porting request to port my number from Koodo to PM. my PM account shows my number but service is still not active. my old Koodo SIM is still active and I can make and receive calls on Koodo number bu...
HelloLooking to switch to the $29 can us Mex plan. But my list of plans only offers the $35 one. Why?Thanks
I've lost my phone.I need to login in to notify Public about the missing phone.Can't login to My Account, since it's asking to send a 6 digit verification code to my phone - which is at the bottom of the river.Catch 22. A dead end.HELP!
Hello,I think about buying an Open-Box iPhone 15. I read about different versions (eSIM only and SIM only) and difficulties regarding iPhone eSIM and Public Mobile.As I don't want to run into issues (I need my phone for professional reasons), I would...
Hi All81S3CANM50% off for 3 months for plan $39+ for new activation but cannot stack with Friend Referrals code
My accumulated points were used to give me Canada-wide minutes but I'm quite certain that I asked for them to be used to cover one monthly payment. What can I do to rectify this?
I got a new subscription plan and decided to change it at the next renewal date but I accidentally hit the "change subscription immediately" button. My last payment was only 7 days ago but I got charged again today. Is there any way that I can get a ...
Hi,I changed my plan from 15$ to 20$ monthly but then I lost all 3 referrals. Please add them back to my account. Thanks.
Is it possible to have pre-authorized payments taken from a bank account rather than a credit card?
Does anyone know how long it takes for an add on (from my rewards points) to be effective?I need to add US talk, text and data - will it be applied as soon as I add it?
Do public mobile has any refund policy if I am not happy with their service?
can someone at Telus let us know if coverage will improve in this area below. I can't even get LTE speeds at my location, it's so bad your app times out. Green - telusWhite - Freedom
When does refer a friend bonus show up an account?
Been with pm for over 5 years (at least) never had a problem until last month I got a text saying I had used 75% of my data, 2 days later 100% of my data, my new month rolled over no data used up contacted support they told me Yes indeed I had used ...
Does pm support wifi calling? If not it's time for me to move on. Please if anyone knows. Thanks
I recently ported over from Fido, calls, texting and data are working fine, but my phone doesn't know what my phone number is, it shows as unknown. It's not a big deal but it does cause some issues with texting/sms.A bit of searching makes me think ...
Hi everyone,I initiated a port from Virgin to PM using PM's eSIM option almost 24 hours ago on my iPhone13. I did reply YES to the port request.Service on Virgin was discontinued as expected but, with PM, I try to log into my account after receiving ...
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