Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I bought a sim card yesterday from Telus Shop. I would like to request a refund for the Sim Card that I ordered online while I subscribed my plan.
Hey y'all, I just got my new SIM in the mail and activated it. Received an email saying it's all good to go, but the phone says "emergency calls only" and I'm not able to receive the 6 digit code via SMS the app wants to send me to verify me. I'm in ...
Hi,I'm current PM plan expires today.I also have another PM plan which wasn't activated. I would like to activate it with my current phone number.However, it's prompting me either 'Transfer Number' or 'Choose a new number' which I don't want to.Pleas...
Hello; new subscriber here. I had a account with Telus for years, but ended up cancelling a couple years ago when I was provided a free work phone. Recently I decided to get a new personal phone and was hoping to use my old number from Telus. I inst...
I paid my subscription with a new card, I thought both phone numbers would be paid, but only mine was paid, not my husbands. I went to pay both phones on this card. Can it be done that way?
I cannot update my credit card information because I receive paper mail billing to a residential condominium unit address. In general, Public Mobile needs to modify their system to allow credit card information and expiry updates from residential con...
Recently joined Public Mobile and purchased a physical SIM card rather than an eSIM. Prior to joining, I read online that the cost was $5, however when I bought the card it was $10. While the price difference isn’t too much, and I was fine with payin...
Hello, I purchased and setup a second simcard for my mother who was visiting around October 2024. She left Canada and was not using the simcard since November 2024. I'm able to get back into her account, but she cannot register the old simcard, and i...
I'm unable to change my payment details it's says unable to process request
Hi, is there any subscription that offers international roaming so I can receive/make calls and text from different countries worldwide?
Since I no longer get the "Chick Ching" text messages on my phone, I now have to rely on my account referral page. Yesterday when I logged in, it stated I had 4 in June and 7 in July. Granted it's only June 30th, there seems to be a bug in the system...
Hello,I am trying to pay for a new subscription, but the system doesn't allow me to enter my credit card information when using the website. When using the app, I do get to enter the credit card information, but it then fails to validate the credit c...
HelloI was called by someone (number 647-xxx-xxxx) who had said that I had called them. My call purportedly came in at 3:16 PM last Friday, June 27. I had never called them. She showed me a screenshot on her phone that indicated that I had indeed cal...
I am currently in MB but have a business in BC and am moving there in a month. I need a BC phone number ASAP however. Is it possible to set up an account that ships to MB but has a BC number?
I'm locked out of my account as it is being sent out to an incorrect phone #. so I'm locked out.I need a Customer Support Agent to fix this with me.
I replaced the Sim card, but the phone still isn't working... what do I have to do?
I think they already did. I'm having trouble with my incoming and outgoing calls for the last 2-3 weeks. If my phone is a 4G, I can't make calls.
new to Public mobile and made a new account literally just a few minutes ago and ported my number over from Fido.I selected the Can-US-Mex 60GB deal when i went to buy a plan, but it automatically switched me to the Can-wide only deal and i ended up ...
Hi there,I recently activated a Public mobile eSIM and successfully ported my number from Bell. Data is working but my iMessage and FaceTime will not activate with my phone number. My phone number does not appear under “Send & Receive” in iMessage se...
I just recently transferred over my Public Mobile phone number to my Koodo account, but now I cannot access my Public Mobile account because of that.I just recently paid my bill for the month of July and I couldn't access my account anymore.Does anyo...
I lost access to my phone number and was assigned a new one upon activation of e-sim. I need to get my old number back on this account
I have referred my wife to this provider a month ago but both have no reward received
Hi guys, I can’t login using my email address or my phone number for the past 5 days. I tried to reset password, but each time, I just receive a message that the email/phone number is not registered with PublicMobile. That’s impossible as my phone nu...
I was a customer 4 months ago… it ended. I got email stating wanted me back with WINBack120. can I use my existing SIM card and mobile phone number to renew? edited by computergeek541: changed category label (unrelated to rewards program)
I had a Pub Mobile account in past, I think it lapsed and I'm trying to reactivate that account. The website makes me to pay by credit card, but I want to pay by debit or voucher card. I'm supposed to be able to do this. Can you help me do this?
Hi i set up my Umidigi G9 5g phone yesterday i have a 5g plan on here was showing 5g yesterday when i manually had to put in apn sttings now today not showing 5g just lte and when i make a call it shows hd lte 3g how to get back 5g always my data is ...
I have $29 per month plan, 20 gb. I am based in montreal. If I travel to Victoria BC and use my phone to call and receive call. Will I be charged roaming fee since I'm outside of my hometown montreal?
I am looking to transfer my number from Fido and sign up to a plan and have a couple questions.Is the number transfer a straight forward process?Are you plans month to month billing, cancel anytime?Is there the option to pause the account for a fee a...
