Community

Urgent help for missing account info

When account was initially setup it was connected to two phone numbers, now I only see one so I can't change any information on the second number this is urgent as it's my child's primary phone and they are going off to college in 2 days.I have tried...

Number porting did not work

Hello,I recently transferred over to Public Mobile from virgin. I went through the onboarding process and got notified everything was successful. I got a text from virgin to allow the number to be ported to which I replied YES. However I cannot accep...

new to PM, eSIM not activating, stuck in loop of email/text OTP

Hi,I have newly subscribed and paid.  I opted for the eSim and when I did the activation process, it said that it did not work.  Since then I've been stuck in a loop of trying to log into my new account, being sent a code by email, using that code an...

Monthly payment

Inserted sim card into new phone. Topped up phone for my monthly payment. Why was only half of payment taken and why can't I port over my phone number

Transfer Land line number to Public Mobile

I’m about to give up my home phone which is with Roger’s.How can I transfer that phone number to my cell phone (Public Mobile)

I cannot call any toll free and I cannot do a conference call either

Please help!

Toll free numbers 1800 and 1866 stopped working

Hello,I never had this problem before, all 18×× toll free numbers don't work..I've been Public for 7 years without add ons and never ever had this problem..please help edited by computergeek541: changed category label as this discussion is unrelated ...

Getting charged for 2 active services in one month

HiI was trying to buy a 20g plan but it didn't work and then I changed my plan to 60g and it worked. But after that I ignored that it charged me for both plans.How can I get the extra amount of money back?

Unable to make calls - PM says I've no active plan, which of course I do! Could you help me please.

I am unable to make any phone calls. PM messages says, "We're sorry we cannot complete you call since you do not have an active plan. To make a payment call *611."  My payments are done by auto pay. Could someone please help me with this problem. Tha...

Data add-ons not showing but cards being charged

I’ve been trying to purchase data add-ons and whilst it I’m being charged on my cards it’s not reflecting on my end as it’s saying the purchase did go through. It usually works well but has been very bad the last 24-48 hours. Something going on with ...

Call Forwarding

Does Public Mobile have call forwarding?

Can I get my number back?

Hi I de-active my public phone number a few months ago by mistake.  How can I get the number back? Thanks for your help.  

trial period

I cancelled within 1 day. I assumed there was a trisl period but now I read there isn't. Do I get a pro rated refunf?

porting speakout number to public mobile

Today online I request porting my speakout number to my public mobile, I fill out my speakout number and the speakout cell phone IMEI as instructed at 5.25pm, now it is 11.25pm, I still not recieve the text message ask to confirm, can some help me ho...

How can I log into MyAccount?

I cannot log into my account.I can access myCommunity account, but for MyAccount I no longer have access to the old email I used to set it up years ago.  

account opening

How do I create an account for an existing public mobile number

Payment

I just want to make a payment to resume service after an interruption

phone not working

Transferring number

I’m trying to transfer my number from lucky mobile to public mobile but I already deleted my ESIM for lucky mobile and can’t receive calls or texts. Will I still be able to transfer my number?

can't get my account to open up on phone

I setup my account on my computer.  Have download app onto mobile phone but when I go to login the say email or password do not match.    On line I have subscribed to and paid for suscription.  Have a public mobile card in phone and have linked it on...

Cancel the new line just purchased

I would like to cancel the new line I was trying to activate. It took to long to activate and failed to activate. Super frustrated and would like to cancel and get my money back. 

Recover my phone number

I deleted my eSIM in error. How do I recover my phone number while activating a new eSIM card?

Payment information

I can't change the credit card information in my account. I just wanted to change the credit card to another one and just show me an error on the top of the page and I know what the steps is so I don't need the information on how to do it just I need...

Need account number

I am with public mobile and i need my account numberNumber is ###-###-#### 

90 day sub expired after 30

I get this message that my service is suspended and I'm thinking that's odd, I remember the transaction going through.Upom closer inspection, it turns out it was suspended after 30 days of the 90 my plan is for.Also upon closer inspection, we found o...

Billing Rate

Why did my billing increase from $34 + tax to $34.43 + tax?