Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I use a visa card which has cash-back rewards. Recurring payments get double the rewards. However, Public Mobile does not show up as recurring.The Visa Centre confirms that the merchant has to code the payment as a “recurring payment” which then qual...
Hello,I recently purchased an eSIM plan from Public Mobile, but unfortunately, I was unable to activate it.The QR code provided did not work, the eSIM would not activate through the app or the website, and all available options have failed. I tried m...
I am using your service for more than five years. My family are in IRAN which is under bombardment now and they have no access to the internet. Could you please offer me a free service for calling them. I need Public mobile to help through this disa...
I have a new VISA card and when I enter the information, I keep getting that information: notAbleToProcessRequestI use my card for other payment elsewhere without any issues.
I signed up and paid for a plan but when it initiated the eSIM download, the eSIM would not install. I tried three times and then it directs me to support. When I try to connect with an agent, it asks me to login (I already am logged in), but when I ...
I have completed steps 1-4 but step 5 asks me to pick a phone number then it will install the eSIM. But it doesn’t work and every-time I try to contact a customer support agent it ask me to log in but I’m already logged in!!
Need need can’t use my phone to send iMessage or text to most of my contacts.
I want to change to the $19 plan. But when I'm logged into my account it doesn't give me the option for the $19 plan?
I am going to buy a new iPhone but I still want the same number and phone plan. I have always bought my phones upfront (ie. not connected to a payment plan), so I would like to transfer my current public mobile number and plan to my new device. How d...
Hello, I just purchased a 300 international call to call my family in Iran. But when I call, a public mobile connection error comes up. I assume maybe Iran is not in the international call plan? Is there anyway to cancel the add-on and get a refund?
Hi Public Mobile Community,I hope this message finds you well. I wanted to share my disappointment regarding the current international calling options available with Public Mobile plans.As a member of the Korean-Canadian community here in Vancouver, ...
EDIT: Somehow my mobile data got disabled - not sure if it was a phone glitch or something else. In any case, this topic can be removed/deleted. I went out tonight a couple of hours ago, midtown Toronto, and I noticed that my mobile data was off. Res...
I have tried to transfer my number out of public mobile a couple times but the transfer fails when the number isn't released. What is the next step?
OK so I bought an esim and subscribed to another plan to have two accounts, I made a separate account on the app to do this for the esim account. I changed my number on the app, however it won't update to the new number on the esim. This is with publ...
How can I transfer a number to this company? More specifically from lucky mobile to public mobile?
I’ve been with public mobile for several months, the email which I registered with have been compromised and I no longer have access to it. I cannot login and when I try with my phone number it say it’s not associated. I’m looking to gain access to u...
I just signed up and my sim is on the way, but I wanted to transfer 4 lines over from Rogers. I can't seem to do that until I activate my first line. Is this right?
Hi All,I am porting my number from a landline. Public Mobile keeps sending the verification of identity to my landline, which does not do texts or e-mails. I cannot input the 'verification code' as my landline cannot send me a code to verify. Any adv...
Hi Public mobileI am having trouble with my service it's not on a network how do I fix it. I will want to use my same phone number.
I have accidentally deleted my esim and i cannot confirm my full access to my account in order to perform a sim swap. What can i do because i need that number as soon as possible.
Something went haywire when I tried to do it on the web. Haven’t received any notification from my old provider and it’s been over 90 minutes
I have a problem - > NO RINGING SOUND ON OUTGOING CALLS TO MOBILE PHONE OR LANDLINEI have a LG G8 ThinQ phone.I have noticed this issue after changing my phone plan.FROM $27 ULCW Base Plan-6GB Data-4G to $26 ULCW Base Plan-20GB Data-4G Purchased Apr...
How do I get my money back I was overcharged my plan renewed and now I have a credit I would like my money back in my bank
Hihow can i call iran? International add in will work?
I’ve ordered a SIM card but I’m wondering if I can switch to an eSIM and cancel the physical SIM order?
Good afternoon,I no longer have any need for my current $30/mo plan, and I would like to downgrade. Your website has a $19/mo plan available but I am not able to switch to it on the mobile app or on the website since you are not making it visible. Pl...
I was trying to port my son’s Bell number to Public Mobile. His phone/account was under my name. I accidentally ported his number to my own active line, and now my original number is gone and appears replaced by his. I need to recover my original Pub...
Hi, I purchase a physical sim due the strikes, but had originally selected the e-sim option. How can I activate the physical sim? Do I still go ahead to activate the e-sim first?
It's saying my number isn't Canadian and I need to transfer it. I do not have my old phone and sim but they are working
My phone can have 2 Sim cards thus giving me 2 different phone numbers. I'm starting a business and want to know if I can avoid buying a second phone buying just using this dual Sim feature do I have to constantly switch between both Sims or can I al...
