[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Data Usage
Switched from $15 plan to $18 today.Wthin minutes of first using the phone, I received a text saying I have used 95% of my data quota (1 GB)Phone shows 255 kb used. Account shows 0.10/1GBWhat's going on? TIA
Billing issue
I was charged $36 on September 29th for my old plan of 50 GB of data, then on October 4 I changed my subscription to the 100 GB plan and paid another $50Do I not get credit for the $36 I paid under my old plan that I used for only a days?
Resolved! Data usage warning
Hello, received a text from 611 saying I was at 95% of my data usage limit. Logged into my account and saw that it only showed less than 1% usage, just wanting to verify which is correctthank you
How do I activate my phone
I’ve paid for a plan and it tells me to pay again in order to activate it
Refund for previous eSIM and purchase of new Esim
I purchased an esim and unfortunately had to move back to my old phone so the eSIM was no longer valid. I was under the impression that because I’ve already purchased a sim, there would be a 5 dollar credit on my account in order to get a replacement...
Porting issue
I request my phone to be ported over received a text message from my old provider (Telus) which I replied yes to but then they cancelled the number before the code was sent to confirm identity!
Resolved! Does my current phone number transfer to my new phone when I buy an eSim?
I currently have an iPhone 11 and am purchasing an iPhone 17. I have a physical SIM card and realize that the 17 only takes an eSim card. I'm wondering if my currently phone number with public mobile will transfer to the 17 once I've purchased the ...
Payment
I can’t do a payment due to my credit card is already due and your system is not accepting debit.
Resolved! phone no servise
can't call, can' t text
new service
i just opened an account today october 8 2025 with public mobile. i chose and paid for the $35 canada wide plan. now its saying that my plan expired today oct 8 2025 and i have to pay again. whats going on
error message
i am trying to reach someone, but when i dial the number i get a 5ut1 error no incoming calls
Light Phone III
My previous post was apparently flagged as spam, which is extremely frustrating, so here goes attempt 2.I have a Light Phone III. Koodo appeared to work just fine, but it seems like Public Mobile doesn't work as well with it somehow. I can receive ca...
Validation code not working. Pls help urgent
given coupon code winback120 but when applying it asking validation code and i entered my phone number there but it shows error
Caller ID
Hello, i would like to add my name to my caller id as this is a work number how do i do that
Port number went wrong
Hello, I just help my friend with this situation My friend activated account on October 1st and transfer her old number to public, she received the message from old account and replied with Y, everything went fine but now that number is seem off caus...
No caller ID Calls
I keep receiving No Caller ID Calls, this is out of the ordinary for me and is becoming frequent. They are not leaving messages so it leads me to believe it is someone I know who is in my contact list. Is there any way I can either A: Find out the nu...
Running out of data but can’t purchase Add on
Hi there, I’m currently on a 60gb a month plan but I’m about to use up all my data as I’ve been without wifi. I go onto the app to purchase a Canadian data add on and all I can see is “US roaming data” add ons. When I filter to Canada Data add on not...
cant log in via app
i can log in through web but when i try via the app it loads for a second then brings me back to sign in page.
Account number not findable?
I am looking for my account number but when I sign in with the email address associated to my phone number it says "lets complete your activation". I went to the support agent and she said she cannot find the account number. She also refuses to look ...
Master card payment
Updated payment info
what's my account number
can't find my account number
No data after activation carrier profile stuck on Roger’s
My iPhone was activated today on Public Mobile. The account shows as active in the app and he has already received usage alerts. Call and SmS are working but data does not work at all. In Settings > General > About the carrier still shows Roger’s 64...
Slow data?
Hi, I have really slow internet data
Phone shows bars, but no internet
Is there a secondary service status that isn't displayed on phones? I'm on android (15 on a OnePlus 13). I'm in an area of Calgary where my phone shows 5g and full bars, but the Internet service is horrible. What's going on? I've cleared cache, resta...
Payment
Why my payment date keeps changing?
Double charged for same month
I’ve been charged for a service where I paid and services were suspended. I paid again and the services resumed. I am requesting a refund. Thank you,
Used Data ?
Received a text message identifying as: "Public Mobile here. You have used 98% of the data included in your service. Visit My Account at https://selfserve.publicmobile.ca for more options." I checked my account and do not appear to be any where near ...
