Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

CAN-USA-MEX Subscription

I am on the $35 CAN-USA-MEX subscription plan. This plan does not include Roaming, right? Meaning if I go to the USA I still need to purchase a Roaming add-on?

eSIM displays incorrect number

Just curious if anyone else (who elected to activate their Public with a temp number and then port their previous number after) sees the temp number continue to display in their eSIM list on their phone even after successful port of the number (confi...

Cancelled account, pls refund amount

Hey , I canceled the 30$ payment on same day, but unble to get credit of 30$ back

Black Friday Deal $35 dollars

When trying to switch from current plan it won’t show this plan as an option under manage subscription through app or website. Submitted a ticket but yet to get any response.

Resolved! Transfer number from Koodo

I finished transferring my number from Koodo. Everything is set up correctly but when I try to make a call and it keep saying I have not paid yet. I already paid though. Can you please help

Why does my data run out so fast?

I am less than 1 week into my new billing cycle and I got a 'you've used 95% of your data notice'. Which is crazy. I go back to my profile online and says I've used just over 600mb - which is still crazy and inconsistent with my habits. So I look in...

App stuck on login loop. Not able to activate e-sim

Every time I try to login on the app, it sends be back to the login screen after inputting my username and password. I'm not able to even activate my e-sim. I tried uninstalling the app, restarting the phone and re-installing the app.Can I get a QR c...

Activation

I have made an account. But it won't finish it.

i just subscribed to 10 GIG Can, Mex, U,S. plan but doesnt appear to be working, no data access.

do i need to turn on roaming to use my new Can. U.S. Mex. plan. it doesnt appear to be working in Mexico

Resolved! Porting Nightmare: Bell to Public Mobile

This was a painful and lingering issue since 11/13/2024 after I transferred from Bell over to Public Mobile using Public Mobile’s website. I had followed all the instructions provided by PM and Bell stringently yet I still can’t receive calls nor sen...

Unable to log in, and don’t have pin for account.

I can’t log in to my account linked to my phone number, and I don’t have a pin. Therefore, I have no way of paying my bill and I’m getting increasingly more and more frustrated because this happens almost every month. It locks me out of my account, s...

Resolved! 6 digit code

Hello, I am new customer , I didn't received the 6 digit code to new my identity. Thank you for your help

Phone number

Can you keep your old phone number when changing to Public Mobile?

Resolved! More the merrier

Any specific reason this is being taken away by PM which enables us to get some data and minutes to stay with the best subscription.

Agent submitted ticket. . Still can’t access account , email server gone

A ticket was submitted by the agent but nothing came of it. I can’t access my account over a week. Just moved, no data to get around new place. Server connected to my sign in email is gone. Can’t get into account . No help in over a week even after t...

I want to port my public mobile number yo another provider.

I have been trying to reach out to customer service without any luck. The new provider sent a port request but i did not receive any text. I have created 2 support tickets and have been trying for the last 3 days. I am sorry but I am very upset with ...

eSim iphone 15 set up help

Hi, after going through the set up to port my number over to Public Mobile I have an issue getting imessage to work? Data works and calls etc.It might be because in cellular settings under sims it created the public mobile sim as "secondary"? Is the...

subscription activating can not complete at last step

The last step of subscription show the message " something didn't go right while activation your subscrption click below to contact a customer support agent"Not sure how to do? need help

Points balance after redemption does not add up

Hi all, just redeemed 15 points for a $15 discount towards next month's bill however the Public Mobile balance does not add up and is lower than it should be. Has this been seen before?Started with 29.2 minus 15 = 14.2 (however PM points balance sho...

Account access

I don’t have access to my account. It says forbidden. And log me off automatically. I put my a email and password and receive the evensafe code and system don’t let me in. Pay for a plan 50 gb data and I don’t have service

restarted my phone

I just received the PM message that says welcome and to restart my phone. I still have 2 signals , one from my previous network and one from PM. Should I just wait?

Resolved! Horrible customer service support

I want to cancel my plan and I would like to talk to someone about it I have tried everything I don’t even have an account

Resolved! How to get help

I need to talk to support

Resolved! roaming plan

Do any of the quebec plans include the Roaming to over 100 countries option ??

Resolved! no service need help

After I subscribed the plan $23/6GB , but I don't have service.

Resolved! private ticket

Need help to set up a private ticket to activate my subscription

Resolved! Koodo Prepaid Number Transfer

looking for help from a customer support agent to transfer my koodo prepaid number to my new public mobile account . thanks.

Number porting

How do I know if my current phone number is eligible to be ported to public mobile? Freedom mobile said they couldn’t port my number

E sim not activated

I recently joined public mobile and when I initially entered the IMEI number it said that it was compatible with my Samsung Galaxy S20 ultra.After downloading the Public Mobile App in order to complete the subscription, it indicated that an eSim was...

Network not available

Hi all, I have in my top right hand of my screen. I can not receive calls and my network settings say they are not available, mobile state disconnected? I have not changed my plan? Toggled flight mode on and off. Restarted phone. Talent out Sim card...

Community

Forum Posts