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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9687 Views
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20431 Views
  • 180 replies
  • 24 Bravos

Data is slow in kanata

I'm on the 4g plan (can-us plan). When I was in kanata. My speed was less than 1mbps but when I went back to Ottawa. My speed went up to 80+ Mbps. Anyone seen this issue before? I recently switched to public mobile from Koodo (which is also 4g) and I...

zack3 by Good Citizen / Bon Citoyen
  • 404 Views
  • 14 replies
  • 3 Bravos

Resolved! SIM LOCKED, ENTER PUK. NEED HELP A.S.A.P PLEASE

Absent mindedly entered wrong PIN enough times and locked myself out. What would be an easy fix for most service providers, I find myself being sent in circles just to reach out to customer service, which I'm now starting to realise Public Mobile pre...

Gote13 by Great Neighbour / Super Voisin
  • 573 Views
  • 10 replies
  • 0 Bravos

Resolved! Keeping rewards while switching plans?

I'm currently on a $25/month plan, but I am finding that I run out of data frequently, therefore am considering upgrading to the $39/month plan. However, I don't particularly like the "points" concept and would prefer to keep my current rewards, as i...

Carpet123 by Great Neighbour / Super Voisin
  • 921 Views
  • 4 replies
  • 2 Bravos

Resolved! eSim

Get new phone without sim card space. how to change from simcard to eSim with same phone number 

WW5 by Great Neighbour / Super Voisin
  • 425 Views
  • 8 replies
  • 0 Bravos

Confirm identity wrong number

Hi,I just registered with PM.  My phone works but I can't sign into the app. Confirming identity on sign in It attempts to send a code to a number that is not mine.  How do I fix? Is this a know issue

Liberty by Good Citizen / Bon Citoyen
  • 470 Views
  • 11 replies
  • 2 Bravos

Paying for service but not getting it

I'm in the U.S. I've paid for an additional 15 days so that I can use PublicMobile outside Canada.Though I paid for cell+text+data, it seems I'm only getting the first two, and not the 3rd. Thoughts?

Ashevi11e by Great Neighbour / Super Voisin
  • 109 Views
  • 3 replies
  • 0 Bravos

Resolved! Transfer number issue

Hi, I'm trying to transfer my phone number from an old provider to PM, but currently have issues regarding it. May someone have a look at it?Thanks!@CS_Agent 

nestcomets by Great Neighbour / Super Voisin
  • 176 Views
  • 3 replies
  • 0 Bravos

Transfer troubleshooting

I have transferred my number from Fido to an e-sim public mobile with same phone number. But, I am unable to make calls and I have did the payment as well. Kindly respond.

Sukhpreet_01 by Great Neighbour / Super Voisin
  • 232 Views
  • 6 replies
  • 0 Bravos

Postal Code Does Not Match Billing Address

I've tried paying for a new public mobile line via the app, the website, clearing cache and using another browser but it keeps telling me that my billing address is invalid despite it being the same as my other line according to my last receipt and m...

ADiaz by Good Citizen / Bon Citoyen
  • 453 Views
  • 7 replies
  • 1 Bravos

Compatibility with Samsung Galaxy Folder 2 G160N

Hi, I know compatibility questions get asked on here all the time and I've been comparing bands for this model and Public Mobile network, but I'm not sure if some bands are more of a priority or how much overlap is needed for function on the network ...

aisaleen by Good Citizen / Bon Citoyen
  • 767 Views
  • 16 replies
  • 1 Bravos

Resolved! How to

My child recently left her phone when she travelled out of the country. Phone isn’t lost it’s just not with us. I got her a new phone and SIM card. I want to activate her new sim and possibly get her new number.

carlaj1 by Great Neighbour / Super Voisin
  • 225 Views
  • 3 replies
  • 1 Bravos

prorate

I have an existing plan that was just paid on July 10th. If I upgrade to the 39.99 plan will i be prorated if I take it now instead of being charged on the next billing date.

byasepi by Great Neighbour / Super Voisin
  • 188 Views
  • 5 replies
  • 1 Bravos

Resolved! Questions about $50 Canada + US Plan

I am currently a PM customer on a $25 prepaid plan. I am thinking of upgrading to the $50 Canada+US plan and I have a few specific questions. Here they are:1-Is voice calling included in the US? For example, if you read the fine print on the TELUS Ca...

Resolved! SIM not working

I signed up my daughter into Public mobile and registered a sim card got a new number, payment went through but not signal not connection, nothing. I need help

claudiata by Great Neighbour / Super Voisin
  • 194 Views
  • 4 replies
  • 0 Bravos

Resolved! Us roaming

I purchased the add-ons for US roaming on July 9 2023 , but when I came to Alaska , it's doesn't work, the data included text and call, all isn't working, Can I get a refund for the add-on payment? Thanks! 

Alice59 by Great Neighbour / Super Voisin
  • 269 Views
  • 5 replies
  • 0 Bravos

Just signed up and no service…

I’ve just signed up for the 90 day Subscription.  E-sim activated, no porting of a phone number, phone I’ve had for a couple of years and is not black listed, and I’m still getting the “SOS”. I have done all the trouble shooting steps, including rese...

FloraMargot by Great Neighbour / Super Voisin
  • 205 Views
  • 9 replies
  • 1 Bravos

Resolved! Change to Canada / US plan

If I upgrade to the Canada / US plan, will it prorate the rest of the month I currently subscribe to? Or reset my subscription date? I’m just trying to figure out the best way to do this. Wish this was offered 2 weeks ago when I set up my account. 

FamilyJewels by Great Neighbour / Super Voisin
  • 192 Views
  • 3 replies
  • 1 Bravos

USA talk and text

My 15 day USA talk and text just expired and I renewed it but for some reason it hasn’t been reactivated . I paid the $15 fee ? 

Hilly1610 by Great Neighbour / Super Voisin
  • 149 Views
  • 2 replies
  • 0 Bravos

STILL continually losing connection to service for months now.

I posed about this issue about a month ago, but now the issue is even worse!! Since May, I continually lose connection to the network. I have gone through all of the troubleshooting steps many times (airplane mode on and off, resetting network settin...

PapaWolf65 by Good Citizen / Bon Citoyen
  • 440 Views
  • 12 replies
  • 1 Bravos

Can't recieve texts from a specific person.

I have a family member that I cannot receive text messages from.   They can receive text messages from me, and we can both send and receive text messages from anyone else, but for some reason their texts do not reach my phone.    They have an iPhone ...

archibald88 by Good Citizen / Bon Citoyen
  • 483 Views
  • 19 replies
  • 1 Bravos

Plan won’t renew.

I’m subscribed. I have money in my account. It says it’s renewing today but it hasn’t renewed yet and I can’t make calls or use data. Can’t get in touch with anyone, just a bunch of ERROR messages. This company is ass.

PlanWontRenew by Great Neighbour / Super Voisin
  • 165 Views
  • 2 replies
  • 0 Bravos

Resolved! Service disruption?

Is the weather causing service disruptions in eastern Canada? I am trying to make a local call but keep getting a message that I can’t call out bc I don’t have US roaming - I haven’t left the province though! 

Gaynor by Great Neighbour / Super Voisin
  • 361 Views
  • 11 replies
  • 1 Bravos

Can't renew an expired subscription

I have a subscription with Public Mobile. I set my mother up with an account and her credit card expired, I can't get into her account to reactivate it. 

quinnt by Great Neighbour / Super Voisin
  • 123 Views
  • 2 replies
  • 1 Bravos

Resolved! Porting text

Missed the text from Koodo to port to PM. Can it be retriggered? Is there a number to call?

Xanister by Great Neighbour / Super Voisin
  • 185 Views
  • 3 replies
  • 0 Bravos

Resolved! credit card

is it manditory to use a cc to start up or can i enter my voucher somewhere im not seeing ?

Louie3F by Great Neighbour / Super Voisin
  • 244 Views
  • 4 replies
  • 0 Bravos
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