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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 39684 Views
  • 150 replies
  • 39 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 50583 Views
  • 182 replies
  • 30 Bravos

Moving from Virgin Mobile to Public Mobile

Hello, Could you please let me know what is the process to move from Virgin Mobile to Public Mobile? It's very important for me to keep my existing phone number, I have it for many years. Thanks!

Shurik24 by Good Citizen / Bon Citoyen
  • 592 Views
  • 5 replies
  • 0 Bravos

US Add on

I am from Canada but going to the USA for vacation. What add on do I need to use my cell in the USA and not be charged crazy usage fees to use my phone?

Jojo78 by Great Neighbour / Super Voisin
  • 387 Views
  • 4 replies
  • 0 Bravos

account information

Hello.  I am having trouble getting into my online public mobile account for anything.  I cannot order another sim card or find out any information or send a ticket or change my address.  All I can do is look at the information. When I go to chat it ...

WFB77331 by Great Neighbour / Super Voisin
  • 330 Views
  • 3 replies
  • 0 Bravos

Car

Does PM offer a vehicle package 

Tiny_dancer by Great Neighbour / Super Voisin
  • 325 Views
  • 3 replies
  • 0 Bravos

Travel to US

I just purchased the 50GB Canada US plan. When I cross the border to the US, do I need to do anything like switching to a particular provider (ie. Verison, T-Mobile) or change any settings on my iphone?

mp1988 by Great Neighbour / Super Voisin
  • 525 Views
  • 4 replies
  • 0 Bravos

Referral Bonus?

I have referred my wife and my rewards acknowledge that she used my referral code. How do I use this to save dollar each month?

graemedw by Great Neighbour / Super Voisin
  • 371 Views
  • 2 replies
  • 0 Bravos

Resolved! Service in Alberta

I am planning to move to Alberta, where i am looking forward to keep my current PM plan. Wanted to know how reliable the PM service is in AB? 

Yea123 by Great Citizen / Super Citoyen
  • 578 Views
  • 4 replies
  • 0 Bravos

My iPhone 12 lost cellular settings

Hi,my cellular settings state: ‘set up cellular’ it looks like my phone forgot esim settings. When I scan the original email qr code, it says it cannot install and to contact my carrier. When I try to purchase a new Esim, the pay and install button i...

Trexuphigh by Great Neighbour / Super Voisin
  • 516 Views
  • 4 replies
  • 0 Bravos

Resolved! Can I get the Bonus Data period Extended?

I've barely used a fraction of it.As a loyal Public Mobile customer for over 6 years, I'd expect there would not be an expiration date to use the bonus data fromt he legacy plan I've had for years.Please can someone help with this. I need this extra ...

Noybit by Good Citizen / Bon Citoyen
  • 1330 Views
  • 7 replies
  • 1 Bravos

Resolved! Sharing cell number between two phones with esims?

I presently use an esim with my PM. I am planning to get a new phone and will keep my old phone as a backup. Is it possible to order a new esim on my new phone with the same cell number and disable the esim on my back up phone until i need it in case...

splunker by Great Neighbour / Super Voisin
  • 1917 Views
  • 8 replies
  • 0 Bravos

Resolved! 50GB Data within Canada and the US Plan

Hello Community, I recently got the 50GB within Canada and the US Plan with "unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging". Can I use my data and call someone while being in the US or it only ...

Resolved! US Data

I just subscribed to the 50 gig Can/US data package. It said something about an ESim in the description. Do I need to do anything before I use the data in the US?

RP72 by Great Neighbour / Super Voisin
  • 393 Views
  • 2 replies
  • 0 Bravos

Resolved! How to access rewards?

I have been given this Loyalty Bonus reward:240GBHow can I use it before it expires?

kaostream1 by Good Citizen / Bon Citoyen
  • 805 Views
  • 6 replies
  • 3 Bravos

my account hacked?

My account shows calls that I have not made!How to stop those activities so I don't get billed for calls I don't recognized?

kaostream1 by Good Citizen / Bon Citoyen
  • 832 Views
  • 7 replies
  • 2 Bravos

Resolved! I need an Agent

I can not log in to my account.  My email/phone number both say "failed login" I currently have no service and an error message on my phone saying i need to up date my cellular data and cannot make or receive calls.  I can not stress how beyond frust...

raybon1 by Great Neighbour / Super Voisin
  • 1504 Views
  • 5 replies
  • 0 Bravos

Resolved! Porting issue

I ported from Telus and confirmed with my carrier via text I wanted to port.  Received message from Public Mobile to restart phone (which I did).Telus sim no longer works. I can receive texts but not send.  Can receive calls but not call out. Have re...

H2Office by Good Citizen / Bon Citoyen
  • 1281 Views
  • 11 replies
  • 0 Bravos

Resolved! Addition of ESIM to phone account for watch.

Hello, I currently have a Samsung phone with a physical SIM through public mobile. I just purchased a Samsung watch with LTE. Is it possible to add an ESIM for my watch to my account with the same phone number? Is there an extra charge for this?Thank...

Deenster by Great Neighbour / Super Voisin
  • 504 Views
  • 1 replies
  • 0 Bravos

Resolved! SIM CARD

After ordering a mail-in SIM card a few hours ago I found out that an E-Sim could have been faster/ instant connection - is it possible to switch over to E-Sim now, if so, how ? 

Dewana by Great Neighbour / Super Voisin
  • 752 Views
  • 6 replies
  • 0 Bravos

Resolved! Can I keep the same number ?

Dear all,I have some questions. 1) Can I keep the same number if I switch to public mobile? I assume yes2) After I sign up and switch what happens to my existing plan with other provider? Will it automatically cancelled after my last billing cycle? 

Mistery6 by Good Citizen / Bon Citoyen
  • 1451 Views
  • 8 replies
  • 0 Bravos

Resolved! US Data

Has anyone actually got the US data included plan to work across the border? I've tried switching specifically to AT&T 4G but that didn't work either. I couldn't get any data until I paid for an add-on. This happened to me both in New York and Pennsy...

Meowmobile1 by Great Neighbour / Super Voisin
  • 806 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan added by mistake

I wanted to change my plan but not until my next billing cycle as I just paid for my current plan today. It changed for today and took additional money out of my bank for the new plan as well. 

Wvidito by Great Neighbour / Super Voisin
  • 418 Views
  • 2 replies
  • 0 Bravos

Resolved! Limited time*

I'm looking at the $34 can/us plan 50 gb 5g speed plan. I have a few questions. Pls answer all1. Limited time does that mean:a) the plan is only offered for a limited time and I'll be forced to change plans in a bit.ORb) the offer promotion is only o...

Celina2 by Good Citizen / Bon Citoyen
  • 825 Views
  • 5 replies
  • 0 Bravos

Resolved! Dashboard Access Issues for Second Phone #

I have two active phone numbers but can only see 1 phone number associated to my account when I sign into the Public Mobile online Dashboard. Can someone please help???? How do I connect the two accounts? Or gain access to the dashboard for the secon...

AliciaM by Great Neighbour / Super Voisin
  • 577 Views
  • 4 replies
  • 0 Bravos

Unlimited Canada and US wide minutes ?

As regards the $ 34/ month 5G plan - Does "Unlimited Canada and US wide minutes" include unlimited calling and texting both incoming and outgoing, right?

Dewana by Great Neighbour / Super Voisin
  • 785 Views
  • 3 replies
  • 0 Bravos

ESIM Suddenly Stopped Working

Hi all,I've had little to no problems with my ESIM so far. Today I woke up and suddenly my ESIM wasn't working. No signal, no data or anything. I've tried resetting the network settings, restarting my phone, resetting the APN to default, etc. Nothing...

Delphable by Good Citizen / Bon Citoyen
  • 2366 Views
  • 19 replies
  • 0 Bravos
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