Phone is not connected to network

[Adam_Dalton]

Just re-newed my plan after auto pay didn't go through, I upgraded the plan to a better version, and was working for about 4 hours after this, but now I cannot send texts or make calls. I've reset network settings, and tried restarting my phone, none of it worked. Any ideas what's wrong?

[softech]

@Adam_Dalton try reseating the sim card, power off and then take the card out for a minute before putting it back and power up

if you have another phone, test the sim in there , it could force a sim re-provision and can resolve the issue 

[Adam_Dalton]

Yes it was successful, says the plan is active, but my phone isn't connected to the network. I just sent a message to customer service rep. 

[Handy1]

@Adam_Dalton  First check 

Outage map in your area:

https://istheservicedowncanada.com/

If that’s not the case i would submit ticket with support 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Sansan]

Since you have tried all that, send a message to customer service representative to inquire at the link below. 

Do you see that it was successful done?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437