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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11142 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22086 Views
  • 181 replies
  • 24 Bravos

Resolved! Payment Method Update

I need to update my payment method but every time I try, it says “Oops! An error occurred, please try again later”. I attempted to update my payment method 1 month ago and thought that something was wrong with the website. I have since tried numerous...

Ccanakis by Great Neighbour / Super Voisin
  • 183 Views
  • 1 replies
  • 0 Bravos

Incomplete Port - can't receive texts from certain users

Hello, I recently ported my number from Fido and realized that I cannot receive texts from only certain users - seems like Apple users and also from my bank two-factor authentication. After browsing the forums, I suspect that my port was not fully co...

rainbow3 by Great Neighbour / Super Voisin
  • 183 Views
  • 3 replies
  • 0 Bravos

Resolved! Do I keep $5 off promo if I switch plans?

I currently have the $35/month 2.5GB 3G Plan. There is a $5 off promo and a $2 off for auto-pay/loyalty, so I actually pay $28/month after tax. If I switch to the $35/month 4G plan, will I still get the $5 off per month promo and pay the same per mon...

am10 by Good Citizen / Bon Citoyen
  • 270 Views
  • 3 replies
  • 0 Bravos

Resolved! porting restart

I did not send yes to old provider, please send reqest to shaw agin.Nxxxxxx Edit by Dunkman: removed personal information  

Resolved! Max number of participants for conference?

I'm trying to convince a buddy to sign up to PublicMobile. He regularly does 6 way conference calls (!) for work, from his Virgin line. Is that possible with Public Mobile? I'm not sure how to test this myself.. iPhone 12 is that matters. thanks

rooster by Good Citizen / Bon Citoyen
  • 434 Views
  • 12 replies
  • 0 Bravos

Resolved! Question re: US Roam-Talk Txt 3 GB Data(15d)

Good day everyone, Asking this question because I've heard different things and looking for clarification. If I buy the "US Roam-Talk Txt 3 GB Data(15d)",then I use all the 3gb data. Can I buy the 25$ 15-day 3gb USA addon ?Can I rinse and repeat this...

rooster by Good Citizen / Bon Citoyen
  • 220 Views
  • 2 replies
  • 0 Bravos

Resolved! My account was successfully activated, no service upon inserting new SIM

I did all the steps, got the text from my old service provider and consented to my number being transferred. I waited then until I had no service with my old SIM and inserted my new PM SIM. It says SOS only. I have tried turning my phone off and on a...

Add74 by Great Neighbour / Super Voisin
  • 302 Views
  • 4 replies
  • 0 Bravos

Resolved! Account problem

I have a problem with my account, because ive seen that they deducted me two times, how can i talk to customer service?  Thanks

Rayjen08 by Great Neighbour / Super Voisin
  • 294 Views
  • 7 replies
  • 0 Bravos

Resolved! MyAccount password error

I’m struggling to login to MyAccount. After successfully changing my password it still doesn’t work to login. Why isn’t this working?

Tan21 by Great Neighbour / Super Voisin
  • 251 Views
  • 5 replies
  • 0 Bravos

Resolved! Reimburse for add ons please

Dear concern, I mistakenly purchased a data add-on (200 MB) instead of roaming data (which I bought later). Can you please cancel the transaction first transaction, not the roaming one? Best wishes,Shaumic

shaumic by Great Neighbour / Super Voisin
  • 489 Views
  • 13 replies
  • 0 Bravos

Resolved! Double payment

I was charged twice for a payment. I received a text saying my account was deactivated (odd). I followed the link to make a payment and clicked the refresh button on the browser. I was then charged twice according to my bank account.

elforsyth by Great Neighbour / Super Voisin
  • 203 Views
  • 3 replies
  • 0 Bravos

Resolved! Issues on Telus transfer

I opened a Public Mobile account and transferred my accounts over. I have not had an issue transferring 3 of 4 accounts. The 4th account has had an issue. I have confirmed with the Telus porting number that both my Telus number has been transferred a...

Buddytheguy by Great Neighbour / Super Voisin
  • 275 Views
  • 4 replies
  • 0 Bravos

Resolved! Roaming add on

My Roaming does not work. When I place a call it says I need the Roaming add on and I have it.

Teena3 by Good Citizen / Bon Citoyen
  • 635 Views
  • 18 replies
  • 0 Bravos

Resolved! Unable to receive call or call other people

Can I please have someone to take a look at my number? I checked the account page, paid on time and the text service is working fine.  I tried calling *611 according to the voice message, it automatically cancelled after a moment. The error code is 8...

ZJxyo by Great Neighbour / Super Voisin
  • 234 Views
  • 2 replies
  • 0 Bravos

Resolved! New activation

I purchased a SIM card from you and when I go to activate it, I get the message that my phone # isn't valid. My current plan is through Koodo

JFluet by Good Citizen / Bon Citoyen
  • 204 Views
  • 3 replies
  • 0 Bravos

Resolved! over payment

Hello. I was over seas for a few months and reduced my plan to the lowest amount to keep my phone number active.When I returned I opted to upgrade to a data plan and on 6 separate occasions the transaction timed out or would not go through. The seven...

Vir_MacGyver by Great Neighbour / Super Voisin
  • 213 Views
  • 4 replies
  • 0 Bravos

Data not working in USA

Presently in n the USA for a few days bought add-On for roaming. I can make and receive calls but my data is not working, unable to browse online 

danglin67 by Great Neighbour / Super Voisin
  • 255 Views
  • 5 replies
  • 0 Bravos

Why my sim card suddenly can't text out anymore?

I've been with public mobile for a couple years now and I've never had any issues with my sim card. Well, just recently my android phone busted and so I had to use something else to use my sim card. I have an iPad. It can use sim cards. At the beginn...

drdscdmd by Good Citizen / Bon Citoyen
  • 540 Views
  • 6 replies
  • 0 Bravos

Resolved! activation

just signed on May 20th and not able to receive, or send messages or make calls. When trying to call the message is "Not registered on network"What now? 

Data plan

I have been paying for the 4G 15G for the last 6 months...but I just noticed I still have the old 5G plan, can this be corrected.

Scampbell192 by Great Neighbour / Super Voisin
  • 324 Views
  • 9 replies
  • 1 Bravos
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