Payment

[Arthur12]

I have 2 phones with Public Mobile. Cannot get access to My Account. Need to update payment information. How can I do this?

[hTideGnow]

hi @Arthur12 

if you have 2 accounts, your problem could be due to browser cache.  Try login using Inocgnito/private/secret mode of the browser

also, PM system with card update is glitcy, wait 24 hours and try again with Incognito/private/secret mode.  or if you need to resume service first, buy a voucher from Shoppers drug mart or gas station and load the voucher using *611 or by calling 1-855-4PUBLIC from another phone

[funpig1]

@Arthur12 

If you still cannot get access to your accounts, you should message the customer service agent directly. A response may take a few hours or a few days depending on how busy they are. Good luck. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@Arthur12 

Are you having issues with the 2FA code? You can click on Forgot Password or Email.

 

If you are still having issues login then contact a CS_Agent by clicking on the Chatbot and type in Submit a Ticket for an agent to help you.

Once you are in your account go to the Payment tab then Update Card Information.