New activation

[HF66]

Hi I am trying to activate a new account but i keep getting a message that " we encountered an error processing you request ( code: xxx)

Any suggestions?

Thanks in advance,

[computergeek541]

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@HF66 wrote:

Hi I am trying to activate a new account but i keep getting a message that " we encountered an error processing you request ( code: xxx)

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Is the Public Mobile smartphone app being used?  The Public Mobile app needs to be used to complete the online activation.  The website cannot be used.

[funpig1]

@HF66 

Message a customer agent. It may take several hours or several days for them to respond to you depending on how busy they are.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437