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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! new account setup

Hellomy son's phone is a iphone 13. We just signed up for public mobile yesterday. I was able to set up his account and it was working but today the wifi cannot turn on (greyed out) and in the cellular screen it says "cellular issue" iphone unable ...

Wrong number

What if I ported wrong number and cannot log into my account as the 6 digits number goes to that wrong number? However I was charged for the subscription. How can I cancel now the subscription if I cannot my account?.

SIM Card Shipment Cancellation

Hi there, I signed up for Public Mobile along some of my family members yesterday (4 people in total). We chose to get physical SIMs shipped to us. Would we be able to cancel these shipments and the $5 charge - we are thinking of going in store tomor...

new account and porting a number

hello! I've received the text from my previous carrier and responded YES. Do I now swap sim cards or do I wait for some other prompt before doing so?

Long distance calls are not working.

Long distance calls are not working. How to do the troubleshooting

Service outages today, January 1st?

Hi. would anyone help me see how to contact Public Mobile's technical support? Last phone call that I got was at 5:29 a.m. after that the status bar on my phone shows in trouble. I am able neither to make nor to receive phone calls except the ones to...

No incoming calls

I changed to Public on Monday. I can make phone calls and send and receive texts, but cannot receive incoming calls.I read that mobile can take up to 5 hours, but it has been 2 days now. I transferred my phone number from my previous company, and rep...

Plan

Need help with changing to n America plan CS_Agent closed my ticket

Can't send SMS / MMS texts or outgoing phoning to Android

I am a new user and transferred my phone number from another provider. I installed an eSim card with Public Mobile onto my iPhone SE (2020), but must have missed a step or two as I can't send texts or phone out to Android phones (SMS / MMS) using dat...

Refer a friend

I'm a new customer . my son is already a customer. Can I still get his refer a friend code and reward after I registered and how do I do it

No texting, no data, need to use a 1 for making calls

I opened a Public Mobile account on Monday and transferred my phone number from Bell, but I'm having the following issues:I have no data service.I cannot send or receive text messages. I can make voice calls but only if I use a "1" before the area co...

Add-On Plan

I purchased the US roaming talk/text/ 3G add-on plan and the system stated “Payment Successful We have successfully received your payment”, however it doesn’t appear in my account payment and the service is not working. The system has also accepted m...

When I log in it says "Something didn't go right while activating your subscription..."

Payment error

Hi! Happy New Year first of all.My question is this.I have been trying to purchase service plan using my Canada debit card(mastercard) but it's keep giving me an error. How can I fix it and purchase the plan with Public mobile? Thank you

My eSIM and my money…

As the offer expires by end of 31st December 2024, I switched from Bell to this. I subscribed, the money went out from my account. I've waited the process, bell sent a confirmation and I replied “yes”, and then the public mobile texted me and says th...

iMessage/Facetime/SMS stopped working after porting from Rogers

Hello, I just ported my number from Rogers to Public Mobile and now my iMessage/FaceTime can not be activated anymore when I select my phone number as the “send and receive” recipient. I tried adding my number to sign in and security setting per sugg...

Blocked Phone Number

I am changing service provider FROM Public Mobile to Telus. I need my phone number unblocked from Public Mobile.

Does a port from PC Mobile / No Name mobile requires to choose new PM number first ?

That is what I was able to find out searching the community.No direct port possible ?i.e. only after PM activation to request a number change to the existent PC mobile number ?How long does this process usually takes ? will the original number be ...

Transfer number failed

Subscribed successfully but number did not transfer

Phone was working in US but isn't now

I have been using my phone in USA for about 45 days, but now I cannot reach a signal, receive or make phone calls. I am at the same location but just cannot get service.

messages are not being delivered and I am not receiving any messages

My messages are not being delivered and I am not receiving any messages.andMy plan is 5G Canada and America Wide, but my phone is an iPhone 13 and it shows 3G

How to speak/create ticket with an agent to resolve billing error

Basically paid for a plan but did not activate the sim or number. its all in progress. I did this by accident. How can I cancel this charge on my credit card? I no longer want the account. I wont get ongoing monthly charges to my card? How can I con...

Phone plan didn’t change on renewal

Hi I had my phone plan set to change on Jan 1, 2025 (my renewal date) when I checked today the plan change didn’t happen and the page where it says new plan for renewal is gone. I had the $35 50gb and had the $35 70gb one set to change on renewal of ...

Number transfer issue.

Hi, so I’m a new customer of Public Mobile, I was originally with Rogers before, I was paying an ungodly amount of money for my phone plan and that’s why I changed to Public Mobile. But I had cancelled my Rogers phone plan three days before getting m...

Phone number porting

Hi I ported my phone number from Bell yesterday, since then I am not able to call or text or access data when I try to log in into PB I get an error code for Forbiden A1 can you guys please assist, I've sent many Cs_agent requested no returns this a ...

Activation not complete

We lost wi-fi connection during activation and it is not complete. Can someone reset our account so we can try again

Resolved! Plan change did not occur

Good morning, I was previously on the $35 US-Mex-Canada plan with 50 gigs. I noticed in the plans under my account that I could upgrade to same with 75 gigs and 1000 minutes. So I did and it indicated it would change on my next billing cycle which wa...

Change plan

Hi there i am trying yo change my subscription plan and it is not working. Need assistance.

Cannot login to account to complete setup

Good morning,I recently signed up for a public mobile plan switching from Bell. I am somehow locked out of my account, and cannot complete my set up. I've waited the 3 hours for it to unlock as suggested and also have reset the password but nothing i...

Resolved! Change phone number

When setting up my account, I entered the wrong phone number. I am not able to log into my account as it is sending the safe notification six digit number to the phone number associated with the account account which is wrong. How can I correct us?

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