Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Payment processed but account configuration error

I recently made a purchase for a plan and entered my payments. When I processed the payment, I received an error that the payment was processed but to reach out for help because there was an error with my account configuration. What does this mean? D...

Resolved! Receipt & Actual Charges Different

Hey community! Just returned PM after some years. Lots awesome perks here have stayed, especially here!Question!when I signed up I was charged $34 + HST of $4.42 = total of $38.42but I checked receipt it’s $34 + $1.7 (GST) + $2.04 (PST) = total of $3...

My account is on hold but I already made a payment

My account is on hold but I made a payment for the amount of 168.00$ on August 28, 2023. I purchased three months service from November 24,2023 thru to February 22, 2024. I paid for the promotional 5G 60gb per month for 90 days. Please advise on how...

the rank level of Public community

may I know the exact level of public community, could someone please explain to me, I am curious about updating method and whether my current level will drop after the community's activity level drops?

Porting 2 numbers from Fido Multi-Line Account

Hello,I am with Fido and I am the account holder with 2 lines on it (Phone # A and Phone # B). I am on Phone # A and my mom is on Phone # B.I want to switch both numbers to Public, which way should I do it and with what information?Am I able to port ...

My account was overcharged

Hello, I checked my credit card statement recently and found that Public Mobile charged me 3-4 times a month. May I ask how is this going

locked out

Another in my home is locked out and unable to reset the password no matter how long they wait

I am locked out of my account

Hello I am locked out of my account and have been trying to access for months ... Please Help

CREDIT CARD

HOW CAN I DELETE MY CREDIT CARD ON MY ACCOUNT

Resolved! Porting number issue - China Telecom is not listed on the Old Service Provider list

Im trying to port my China Telecom number to Public but it isn't listed on the old provider list. How do I port the number when the old provider isn't listed. Thx

Resolved! Cannot access my public mobile account

Hi, I need to update my credit card info but am not able to access my account. I fill in the email and password in the sign in page (website), but it does not take me to the logged in page. It takes me to a page with a tab 'My Account' under which in...

Number transferred but no service

Finally transferred my phone number from Koodo but there is no service, same as other people. the old sim all phone calls before goes to my voicemail and after I changed to new SIM card there is no data, not able to make and receive phone calls and o...

Issues with changed number in Eversafe ID

Hi! I’m new to public mobile, and had changed my number in settings from the original number I had chosen when signing up. I have already deleted the original number from my eversafe ID and was looking to change the number registered in the settings ...

Trying to transfer a number

What do I do now? Got this text after replying YES to transfer the number Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your...

Subscription Activation error

@CS_Agent Hi, during Subscription Activation I let my old SIM in the phone. Now I have a Subscription Activation Error and can't continue my activation. I am transferring my number from Koodo.Is there something I can do in that case?

No operation

Any calls to me it goes directly to voicemail. Also I don’t receive sms messages

Tried to transfer from Koodo to Public step 6 "Subscription not activated" stuck

I just got my new public mobile sim, downloaded the app. I went along with the porting process and I got to step 6 and it locked up and said "Subscription not activated". I tried clicking "Get support" and it directs me to login on my phone, I try a...

Customer support?

So how long from creating a ticket or sending a private message to customer support is it taking people to get a reply?Seems like a lot of people are experiencing issues porting numbers, and I'm wondering if I need to make other arrangements to commu...

Transfer phone number and cancelling my plan with Public mobile

I wanted to change my provider. The phone transfer didn't happen. I want to talk to customer service and unfortunately it is not possible. I want to cancel this service.Can anybody help me?

Resolved! Black Friday $34 5G or $34 4G

Which is a better deal, the $34 5G with 20 GB and unlimited at lower speeds or the $34 4G 30 GB.

Resolved! Black Friday $34 4G plan

The fine print says that all bonuses will be cancelled when current plan changes over to the new one. Does this mean that I will lose my previous data bonuses and international phone minutes. Does it mean I will lose my accumulated loyalty bonuses....

Resolved! Phone number to contact the number porting team

Shortly after activating new service on eSIM, I received a text message, "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID."How do I call the number porting team to correct the error...

SIM Card Not Activated but Number is Ported

How do I get this fixed? I'm getting SOS on my phone. The number is ported but my SIM isn't activated. No service!

Internet is slow indoor

I just joined the Black Friday Deal $34/20GB 5G data yesterday, it works fine in outdoor. However, it doesn't work inside my home. I only have the one bar for signal (or even only have the sos icon on the top right signal area) and can't connect to t...

Resolved! Issue transferring number using esim

Hi, I got a message while transferring my number looks like entered incorrect ESN/MEID. Can anyone send me the phone number for the porting team? thanks!

sim card not working

my sim card does not have any reception. is my number still active?

Resolved! Esim not working and not able to submit ticket

I received a message during the transfer process saying that it did not work and I need to contact the provider. I read and tried to contact customer support but I can’t submit a ticket, I have the 404 error. Can someone help me find where I could ge...

Resolved! 20 gb data at 5g speeds

Not sure I understand the Black Friday deal (20 gb, 5g, $34 month). Is the 20 gb of data at 5g speed renewed monthly or every 90 days or not at all? What does it mean to me in real terms when I have used up the 20 gb? It says I will continue to have ...

Resolved! Referral rewards

I’ve not received referral bonus rewards 10 points

Resolved! eSIM not compatible with my device

Hi,How to change from eSIM to physical SIM card to activate my phone and also to keep old number from KOODO.

Community

Forum Posts