Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
hey all,i just switched to Public from Virgin, since i wasn’t getting cell service with Virgin anywhere in ptbo. i looked at the public coverage map and it says where i live and the whole downtown area should support 5g. so i signed up for a 5g plan,...
Public mobile been giving me issues I call to go to their higher ups to deal with them for stealing money out my friends visa the agents verbally bashed me. Then I just decided to leave public mobile. They now locked me outta my account and cut my nu...
we just joined Public Mobility yesterday and now our text messages and calling contacts are not working
I need to pay for my bill, but I cannot do.It.Will not take my visa debit number
Hi I've made several login attempts on two public mobile numbers of my and my wife's, locked out of both accounts. Resetting password gives the same locked out message even after a few hours of trying. Would you be able to help me, locked out for a f...
Should I be getting a monthly invoice and how/where is it sent?
Hello, I am unable to sign into my account to pay for my plan. I recently changed credit cards and so needed to change the information on my account however the page would not let me sign in. It told me that I had the wrong email which was weird beca...
Hi, I need my public mobile account number, I accidently clicked on new plan subscription and it keeps taking me back to browse new plans and doesn't allow me access to my account
I have the Can-US plan and have had it for a couple months. Everything worked great in Canada but now that I am in the US it doesn't work. Text and data are no issue, just no phone calls. The phone automatically connects to AT&T, but when I manua...
I have NO idea if I am replying in the right place. I find the support on Public Mobile extremely confusing!!! And not user friendly. The alternate 236 number shows up on OTHER people's phones when I text them. I no longer see this 236 number in my...
I cannot receive or call out
I saw a plan for $23/mth in my profile a couple days ago. I didn't switch it then but I tried to switch it now but it's no longer there. I do see it on the website for new activations. Is it possible for a 10yr old customer to get that plan? I am rea...
I switched my carrier from FIDO to Public Mobile, keeping the same phone number. However, after a while, I could make calls, but when others tried to call me, I couldn't answer, and the call would immediately go to voicemail. So, I wasn't able to rec...
Hello,I am a new customer of Public Mobile and I had some issus when transferring my phone number. When they are asking me to choose the old service provider, CT Excel is not on the list. Also, CT Excel doesn't have an account number, which means tha...
Did you get a solution? I’m also experiencing this now
For sum reason I could not register with an esim card, so I tried my sim card in my phone...didn't work so I ordered a sim card And paid for it. Now with the mail strike I have not received my sim card soi cannot finalize my sign up with public mobi...
I did a mistake while doing my new activation yesterday i updated my plan from $29 to $55 without starting any usage. So I paid 29+tax as well as $55+tax. How can I get refund or credit of $29+tax?
Hi, i have a samsung android phone with 20 digit SIM card number, the public mobile account only has 19 digit option, what do I do? I want to use my existing SIM card.
I’m locked out of my account and can’t reset my password. Even after waiting the 3 hours it tells you to. I need help
Has anyone else had trouble trying to access their account after being locked out. I get to the confirmation code and resetting new password only to to bring me right back to step 1 and locked out for another hour.. I've been 24 and then some tryin...
Hi community,Can anyone tell me if there’s any chance of receiving this SIM before the provider starts charging me for the new account? Maybe the moderator could offer me some advice. Regards.
Hello. I live in Vancouver and ran a Speedtest with low results. The nearest tower is under 3km from my home and I tested outside of my house. What is the average speed I should be obtaining with my PM service? It feels very low like 3G speed when I ...
I’m trying to sign up to public mobile and the 50% 3minth promo code I had from yesterday isn’t working. any chance I could get one that works?
I switched to Public Mobile recently from Bell Mobility, and noticed while testing my phone that my caller ID/number shows up as a 22-digit number on other people's phones (including my old landline), even for local calls. Specifically, the last 11 d...
I can`t send any message (sms\mms). I`m an iphone user. Already tried restart an imessage function and restart my phone but it didn`t help at all. I can receive a message but can`t send it.
This post is more of a heads up/FYI for long term customers/users updating their expired CC and also the reason for posting in the Lounge as it seems some posts seem to disappear with no apparent rhyme or reasonable explanation over the last few mont...
The chat bot links you back to this community, you can’t seem to speak to anyone.
I have lost my access to my phone number and I am looking for customer service to help me to retrieve my number can you send me a message, I have tried sending several messages I cannot find a phone number for customer service to talk directly to you
I cannot get network connection with PM in Mexico and can therefore not cannot receive the text you are probably sending me to authorize the port out. Could you authorize the port out through messaging ? or emailing ?
