Number transfer issue.

[Sagarghimire]

I recently transferred from fizz to public mobile, everything gone smoothly but I got this message 

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://urlshortner.tiia.ai/xYpc_I

and now my Boths fizz and public mobile are working which I do not understand why are these working on same number or what.

[Sansan]

The link didn't work? Ok message them directly here then.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Sagarghimire]

No I was not able to do so. 

[Sansan · Accepted solution]

@Sagarghimire , unfortunately no one from Public Mobile will contact you as it indicated. 

Did you reach out to them at that link?

They will fix it for you.