Cannot login, keeps looping

[ALH-15]

I bought a subscrption plan but i cannot login. It keeps asking to login, then send the 6digit code & keeps repeating. How can I finish setting up my plan?

[cellphoneuser1]

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@ALH-15 wrote:

Its a new phone activation so I dont need to port. Ive also submitted 2 tickets & CS agents are not replying.

I need real help

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We're customers here and don't have access to your account.  You'll need to wait for the CS_Agent reply.  Only they can help with this.

[ALH-15]

Its a new phone activation so I dont need to port. Ive also submitted 2 tickets & CS agents are not replying.

I need real help

[ALH-15]

Yes, numerous times & its the same thing. It never gives me didnt receive code option.

[BKNS27]

@ALH-15 

Did you try login on the PM app on your phone and have the 2FA code sent to your email by clicking on Resend Code/Didn’t Receive Code.

[hTideGnow]

hi @ALH-15 did you ask to port your number into PM? the 6 digits code might have sent to your old carrier sim card if the port is not completed yet

you can also try login using Incognito/private/secret mode on your browser

if same, ask PM support to check.  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage