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Payment not processing - Can't Renew My Plan

bparvez
Great Neighbour / Super Voisin

I signed up for the $29 20GB CAN-USA-MEX plain during the Boxing Week promotion. For some reason, my credit card payment didn't get processed during my last billing cycle in March and my account has been suspended. My credit card hasn't expired and nothing related to my account has changed so I'm not sure why that happened. Now I can't resume my old plan and the only comparable option is the $35 60GB plan. Can someone help me? Thanks.

2 REPLIES 2

Yummy
Mayor / Maire

Sometimes autopay fails. Solution is to log in to your account and manually pay the bill. Service should resume or you should see a button 'resume' or similar.
Another option is to get a voucher and pay that way.

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