Payment not processing

[Mini91]

I unfortunately forgot to change my payment method before my phone bill was due and my phone is cut off now until I pay. I updated my payment method and it won't process even though there is money in the account. Please help me as I need my phone!

[Dunkman]

@Mini91 

The website is finicky.  Try to clear cache first, incognito mode or a different web browser.   Or try the PM app itself.  

If stil not working, then you will need to contact customer service agent. 

Send a ticket via the chatbot to customer service agent (CSA) via link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work, 

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Mini91]

That isn't working either. Idk what to do

[Dunkman]

@Mini91 

You will need to manually load up funds to your account to get re-activated. 

Try this link:

https://myaccount.publicmobile.ca/en/account/payment/funds/card