Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I am cx of PM. I recently transfer my number from Rogers and it never worked on my phone. It has been giving me SOS for the past 3 days. I need help. Please call me @ xxxxxxxxxxxxxxxxxxxxx
Just signed up and tried logging in on my phone app.Keep gettingError Something went wrong. Please try again.Try again. Same result.I can login using my desktop computer, but my phone app won't let me log in.
my phone number was spoof today and I can’t log into my account and I can’t get any answers and I have no notification regarding the ticket that I submitted
Hi there,Last year (2025), I was wondering why Public Mobile changes the payment due every month. My payment due was the 16th of every month for years, but last year, Public Mobile started to take the payment one or two days early every month, and so...
I lost my phone and I'm trying to purchase a new esim for the phone I have now but it's telling me to install the old one first. How to I put a new esim on my new phone?
On December 27, 2025, the eSIM was successfully transferred from the old phone to the new phone:1. On the new phone, I accessed publicmobile.ca.2. I logged in to my Public Mobile account on the new phone.3. I generated a new eSIM (purchase completed)...
My calculation for 30days for 150days is accurately yet you deducted the next month on the last day of the month. I asked for refund as same day I cancelled my account and you do not give me. A bunch of scammers!
So today I reset my wifes phone which has a esim on it. But I am now not able to get into her account due to 2 factor authentication. I cant acces her email cause the the account is locked but I need to ger her phone active to access her email. But ...
public mobile doesn’t seem to have any 1:1 live agents? I changed my number accidentally and would like to change my number to what it was before…anyone have any guidance on how to do this?
I did not receive any QR code for the eSIM plan. I'm unable to download the app and used the web account for the purchase. Can anyone clarify what to do?
I subscribed for eSIM and paid for setup but phone is locked by carrier eSIM and I cannot set up public mobile on new cell. I cannot get it unlocked as it was owned by someone else who sold it to me. I need to cancel the subscription now until I can ...
I want to change my subscription to the $20. it does not show up as an option for my account. I tried to go through the AI, it put me in a loop. I'm about to change to another phone company... please help me change my subscription!
I attempted to change my Public Mobile number and the request failed because the number was inactive.My account is active, but EverSafe verification sends the 6-digit code to a non-working number, so I am locked out of Self-Serve.I need a CSA to rese...
So I am a Public mobile client and I had a subscription when I lived in Toronto, ON.I left on the sixth of December from Canada for good.But I forgot to cancel the subscription. So this morning Public mobile charged me the monthly fee. I want to know...
Where do I find the link to see what devices are supported on the network for volte? I had to cancel my service before as my device didn't support it and my area didn't support 3G so I couldn't receive or make calls from my house. I have a new device...
I have a fig flip 2 pro device that supports all the 4g bands that public mobile users but I only get 3g. I am curious if the list will be expanded once the 3g sunset happens in Winnipeg. I checked the device on public mobile by imei and it says it's...
I just switched from Lucky mobile to public mobile I tried to transfer my number but now it's not working. I can't get it to work and I needed to work right now because of my work phone number and anyone else to help me and find a way it says it's no...
There seems to be an error submitting the ticket to customer support so directed to bring my problem here. The current plan - $25/4GB plan is advertised but not available in my plan change options. I change my plan brielfy and need to go back to this...
