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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Plan for existing subscribers.. BETTER

HI All, for those who keep complaining PM does not treat existing subscribers well, this is not trueHere are some comparison to today's pricingExistingNew$18/1GB $20/1GB$19/2GB $23/3GB $25/5GB $25/4GB ...

Resolved! Iris flip phone transfer

Hi I’m having a super difficult time trying to get a new esim for my iris flip phone. I currently have an iPhone with Public but I want to use the same account on my new flip phone. It’s very hard using the web browser on this new flip phone to get a...

Transfer of my original cell number

When I changed from Telus to Public Mobile I was told I could transfer my cell number But I have been unable to do so. Please advise. Thank you Beth

Resolved! Text message offer???

Public Mobile here. Don't miss out on this limited time offer on a 4G subscription plan.Reply YES to get a 4G 2GB plan for only $19/month.Hurry, offer ends November 22, 2025.This offer will be added to your account and will take effect on your next r...

Resolved! us roaming calling not working

I'm well into my 30 day US text, data unlimited phone. Everything was fine until it wasn't. Text and Data are working but get the same error message trying to make a call - you do no have a us roaming plan...Two days back and forth with CS and now ...

Resolved! Unaccounted for calls

There are a number of calls in the call history for this number that has not been made and not in the phone call log. This is very disturbing.

Coverage

I will be in the USA for a period of 10 days. Does my current plan cover this ? edited by computergeek541: changed category label as discussion isn't related to the self serve account/My Account

Refer friends

Hi,I would like referring my friend to connect with Public Mobile.. What's the step I have to do?

Payment change

Netflix Disney+ Amazon prime

I would like to get the Netflix Disney+ Amazon prime offer but I have all three of those streaming services separately. Does it combined automatically when I sign up or do I have to cancel them individually first

Answering service

As soon as I answer a call on my flip phone it automatically goes to the answering service instead of letting me answer the call. How can I disconnect the answering service?

Resolved! Suspicious activity

Have you noticed any suspicious activity on my account or an attempt to cancel it,since 5pm PACIFIC TIME Nov 13?

Re: Motorola stylus 5g 2024

Which page says this?

Silence in Mill Bay, BC

Hi there,According to Public Mobile, I'm in a 5G area and should be receiving "great coverage". However, my phone reception is terrible. I'm constantly having calls dropped or people give up on me because they can't hear me on the phone. I walk aroun...

residential address issue

Hello, dear Public Mobile customers!I cannot enter my real residential address in Canada, Ontario.Whatever I do either in profile or shipping SIM - it always shows that my address is wrong!How such issue can be resolved?Thank you in advance

Text messages

Having trouble receiving some text messages

Resolved! Sim cards

Do I need to get an e-sim if I go to Mexico, but have a Canada-US-Mexico plan?

Resolved! Hero plan

I have the Hero plan, which I have had for quite a while. I can't find what it includes. I know it isn't offered any more, but I want to know what is in it to begin with, so I know if I need to upgrade. At least I think it is called the Hero Plan ...

My friend is at his wit's end with his new iPhone 17...

Good morning and greetings from Vancouver Island!I am a happy PM customer; may best friend not (yet)...we are both sort of e-technical illiterate, so that does not help him.Issue:*he can't access PM notifications on his new iPhone 17 which only does ...

Simcard never received

Hi it's been more than 6 weeks and I never received that simcard I paid with public mobile with a plan

Trouble with activating new account

select a new phone number rather than Transfer phone number. I am unable to get back to Transfer phone number. No help from customer support. Is there a way to go back to that or can my Activation process be cancelled and reset to I can start over...

Resolved! US Data roaming

My Public Mobile plan has Canada and US phone and data service. When I’m in the US, I don’t seem to be able to use the Internet or have data roaming access although phone and text seems to work.I went to settings/cellular/cellular data, but there’s n...

Resolved! How annoying will it be to use a Sony Xperia 10 VII in Canada?

I'm debating getting this international phone due to many of its features. However I'm curious how bad the connection band mismatch will be. The phone supports the following bands:5G: nl (2100), n3 (1800), n5 (850), n7 (2600), n8 (900), n20 (800), n2...

Cannot connect to NordVPN on mobile data

Hi all. Just switched to public mobile from one of the big 3 companies last weekend in Manitiba. Love the cost savings and only have one strange oddity about the data. I used to use NordVPN with my other carrier’s data all the time. Every time I at...

No more talk+text plans?

I wanna downgrade my plan to just a cheap talk and text plan with no data, the cheapest they got. Is there not any available? When I try to change subscriptions I can’t find anything cheaper than my $35/m plan with 60GB

In the US with roaming subscription can't make calls!

Very frustrating I'm in the US and unable to make any calls!I have the Canada/ US roaming package. Have restarted my phoneMy wife has same issue and had same package So very frustrating!!

US roaming not working

Once again I am stuck with Public mobile failing. Tried to make a US call and message came back - "You don't have Add-on for US roaming. I purchased my second one - a 30 day US roaming, text,cellular for $40.00 on Oct 29 and it was working until to...

Resolved! What is the minimum point redemption to Lower Your Bill

Hi guys,i am not seeing the option of "redeeming 15 points on Lower Your Bill" on my account. My account has more than 15 points but not allowed me to use for bill crediti see the this message available https://myrewards.publicmobile.ca/en/how-it-wor...

Historical phone and text records for deleted account

I'm trying to access historical phone and text records for an account that was deleted last month. The PM Chat says I should "submit a ticket" to the Community. Is that what I'm doing now? How do I find out how to access historical info?

Resolved! Received a text offer. Is it legit? How do I know if the text is not spam?

Public Mobile here. Don't miss out on this limited time offer on a 5G Canada-US-Mexico plan. Reply YES to upgrade your plan to a 5G 75GB Canada-US-Mexico plan with 1000 international long distance minutes for only $35/month. Hurry, offer ends Novembe...

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