[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resubscribed with same plan
Can I stop subscription of my current plan and resubscribe before 90 days to get same plan. Om currently on 18 per month plan but dont see this plan on available options. Is it possible to get same plan if I subscribe after my current expiration and ...
Haven’t received eSIM
I just bought an eSIM as I got the new iPhone and it doesn’t have a spot for the physical SIM. So I have now bought the eSIM and have not received an email with the QR code. I have checked all boxes spam, junk, etc.
Trying to update payment method but the site won't log me in properly.
Trying to log in and can't get past the resume activation page even though I am a customer.
Resolved! Number transfer unauthorized
Hi... I transferred my son's mobile number to Public mobile yesterday. However now my number appears to have changed instead. Please respond asap
Cs agent
Where do I contact you
Resolved! eSIM
I noticed one can purchase eSIM's now. My question is does this work like an eSIM I can purchased from Airalo, Holafly etc and use in other countries while traveling or is the eSIM strictly meant to be used inside Canada?
Phone not able to make calls
Swapped my phone from Rogers to Public Mobile on Saturday, have successfully made phone calls and texts since (on Sunday), now texts work but calls don't work either inbound or outbound.
Resolved! Paid for a monthly subscription, can’t login or activate my eSIM
Could I please have a refund if this is not fixable?Thank you.
Text messages
Am I able to retrieve accidentally deleted text conversation?
Dbl acct
When I renewed my husbands phone I somehow ended up with 2 accts. I’d like to cancel one of them so I’m not paying dbl. his number is 250-xxx-xxxxEdit by Dunkman: removed personal information
Resolved! Issue Receiving Voice Mail Services
Whenever i Screen a Phone Call it says caller is leaving a message but then that message doesn't show up till the next day or half a day later. additionally my phone also says it has 5 voice mails but when i check it says no new messages.
Confirmation loop.
My mom's phone was lost/stolen and we can not access her PM account since the phone asks for e-mail verification and her email now wants to send her phone a PIN for verification. Called a TELUS store and they said everything is online and there is no...
Resolved! Monthly Plan renewal issues
Im getting message to renew my plan but when I tried to login, its not allowing me to login via mobile number and email id as well. How to renew my existing plan for the mobile numer?
Lost SIM Card - Can't Log into my account
My phone was destroyed along with the SIM card. I bought a new phone and want to buy a new SIM card for it. However, I can't log into my account because both my e-mail address and phone number have changed since I subscribed to Public Mobile in July ...
No data in downtown Toronto starting at least 7am until now (11:41am)
Cellular works. No data.Also had issues connecting in the morning at all even to cellular service, but that resolved.Don't need troubleshooting help. No outages reported on Telus site.Maybe here's where there zero customer support "feature" becomes...
using SIM card on another phone
Hello there, I'm currently using and old iPhone, but it seems to be on its lasts days. I wonder if I can use the SIM card on a flip phone? Thank you!! edited by computergeek541: changed category (discussion isn't related to Community)
Re: Block number
Hey can you link or help me with this information please?
Data not working
I just checked my account overview to make sure I still had data on my plan left and I did, so I'm confused why this morning when I was attempting to use my data it simply wouldn't work. I had 5G in the corner of my screen and full bars for cell conn...
Can’t connect to Pet Camera on Data
I have recently bought a Pet Camera which is connected to my Wifi at Home. I am able to see the live feed on my phone when i use wifi or other peoples Data/Hotspot but it doesnt work when i use my Public Mobile Data. I can log in the app but it doesn...
Data
I have paid for a new subscription but still my mobile internet not working
Porting my number
“My number port from Bell appears stalled. How check the port status and re-submit the request if needed?”
ISamsung A72, need advice
Hello everyone, I have a Samsung A72, it's a bit old but I don't want to replace it yet. Not long ago, I reset it to factory settings because the memory was clogged with something unknown, and I transferred all my photos and videos to my computer. So...
Resolved! Service is in unauthorized
I made a payment using a 40 dollar voucher put it on my account with 3 dollar credit left after subscription. How is it I'm being punished for no reason and if I'm not allowed to have service at what point is it theft by public mobile
Transferred a Physical sim to Esim and now no Mobile data
Recently bought a new iphone 17 pro that doesn’t take physical sim card, so I switched mine to an Esim and installed it now my mobile data is not working.Tried restarting the phone, toggle airplane mode, waited over 24 hours to see if its gunna work ...
Public Mobile
How do you contact Public Mobile, my daughter's phone service is not working, her phone has a medical device app that HAS to work. Public Mobile is not calling me back, despite having two submitted tickets.
Data plan
If I use my data in the US will I be charged extra or does my Can, US, and MEX plan be covered. Thanks,
Resolved! Porting phone number fron Lucky to public
In a phone / voice conversation with the Lucky service rep I was told to ask you( Public Mobile) to request to port my phone number from Lucky to Public And to let me know when this has been done. I am then to phone lucky( I have their phone number)...
