Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Moved my SIM card to my new android Ulefone Armor 24. Mobile data works on my old android Bison 2 Pro but doesn't activate on my new phone?
I filled out all the forms for the transfer and then it says this. What do I do in this situation?
I currently have an old plan which cost $25/Mt and I want to change it to a cheaper plan of $19/Mt with the same features but this plan is only available for new subscribers. What can I do?
how to cancel service and get my payment back since I haven't started the activation process since I received the SIM card very late.
I am trying to upgrade my subscription but when I try to process the order, I just get the LOADING message as below and it never finishes. I have tried this multiple times using multiple browsers, all with the same problem.I would like to complete t...
Hello!My current $29 plan ends in a few days (subscription is off). I see I have an option to change the subscription to different plans. I am choosing $27 plan but the circles spinning forever... Any idea how to change it or how to contact the serv...
My current phone is having issues with my current provider. Specifically, my phone cannot make calls, send SMS, or use data, which is why I want to switch to Public Mobile. As I mentioned, I am currently unable to respond a verification message while...
My invoice indicates I was chasrged 14% HST in March but I was charged 15% on my visa. How does this get fixed? edited by computergeek541: changed the category label (unrelated to the phones and hardware category)
i did not have an alternative number for PM to contact me yesterday when I switchex over service to P.M. In less than 2 hrs I had 3 calls from Collection Agencies! I need my old phone number back immediately!
Hello there, can anyone help me please? I registered a new physical SIM, activated it online. subscriptions paid successfully, already pick a number, but when I insert the SIM card to my phone, it won't work. No signal, can't recognize the SIM card. ...
@CS_Agent I need to request processing of payment so I can get the use of my phone back. It stopped working this morning. My credit card expires at the end of month and the new card is in the mail. I added another card on, but there seems to be no w...
Who can i contact when i can’t get into my account and my service isn’t working
Right now my cell phone can receive the text message but not the phone call no matter what call-in or call-out. Could anyone know it is the issue of SIM card? Do I have to change a new SIM card. I still can use other apps to make video call but not t...
Where do I cancel my subscription edited by computergeek541: discussion unrelated to the community website category label
I have an unlocked pixel 9 and am a new subscriber. My number has ported and my phone is indicating that it is on the network however, I have no phone or texting capabilities, in or out.
I have recently changed my subscription to Mex-USA-Canada. I went to Mexico last week, and I did not have coverage. Whenever changed my subscription I did not get any credit for my time left from previous cycle, and now I regret having changed my sub...
Good day, I purchased a one month plan ($20.52) on April 9 2025 and I no longer want it 2025. My account number is ############### and my last digit are ####. Is it possible to have a refund please ?
Hello Friends,I am currently using Samsung S8 with a physical Public Mobile nano sim card.Back in 2017 when I bought this phone brand new from Best Buy and set up with Public Mobile, I remember a few months later in 2018 I took a trip to Malaysia and...
I am having trouble helping my wife login to the app. we both have the same phones and mine works fine. When she logs in it just resets and asks to login again. I have restarted, cleared cache, uninstalled app...nothing seems to let it work. She ...
I need to get a PUK code. Every time I go to the chatbot and enquire how to get it, I get the response to contact the support team: click here. Once I do, I get taken to another chatbot page. Question: By simply clicking on the "click here" icon, doe...
I cannot login because I cannot receive an SMS one time passcode because I cannot login. It’s a circular nightmare.
So long story short, I switched credit cards and could not update the payment info on my son's account. His number was activated before May 2023 and I don't remember the login account details. When I tried to use the "Forget Email" on the login page ...
im trying to verify something using my phone number it has a warning that says that message and data rates might apply. Will I be charged for recieving (not send) a message from outside Canada or somewhere?
Hello, Public Mobile!I was wondering if I might be able to get some support due to not being able to contact service support as of right now.) Currently, I have a subscription with one of your plans; however, because of a World Championship in the U...
Hey, I transferred to public mobility a few days ago. Brand new phone, brand new SIM card. I got an account, transferred my phone number. Did all the things your ‘suppose’ to do in 90min. Talked to virgin, I did everything right on their end. BUT now...
Hi, I am leaving Canada to my home country to visit my family on May 15 and planning to come back to Canada on June 17.I am wondering if there is a cheap plan (just receiving texts is enough) while I am not in Canada. please let me know if there is a...
Hi,Sorry I was not aware that my public mobile sim was not in working order as I had an automatic call forwarding system for this phone # to another phone. It is possible my automatic payments were not taken due to change in my credit card. Now when ...
New activation 2 weeks agotexts have been an issue - initially couldn’t get messages from androids - then no texts at allwhen I go into settings and look at send and receive in messaging it says” you can receive messages to and from:then it has my em...
I need to change my email that’s on my account, I can not currently access the email xxxxxxxxxxxxxxxxxxxxxxxxxx after restoring my phone after it was fixed. Looking to keep my current phone number with the email changed out
i do not want this service. i want a refund
