Community

How to make a payment?

My CC on file expired. I did not receive any notification from Public Mobile. Today is the renewal date. The payment obviously failed, and my account was suspended. Literally, the suspension was immediate. I have entered the new valid number; however...

plans

I currently have a plan for $34/mo which is 50GB Data Canada - US., 5G speed, unlimited Canada-US messaging.I'm doing a one-time travel to Mexico for 10 days. Apparently there is no Mexico roaming add-on. I noticed that there is a pan for $40/month w...

My current account is showing me to all registered new sim options again and again

I am using public mobile since 4-5yrs but now whenever i am trying to open my account on app , it’s showing all new sim activation process. Although i have active sim everything working since 5yrs. What is this how i can solve?

New sim card

I am trying to get a new sim card i have “ purchased” one twice now and its telling me theres a problem “processing my order” what do i do? 

Transfer Phone Number

Hello, I have paid for a new eSIM plan but am stuck activating. When I try to transfer my number,  from Rogers, the app gives me an 'invalid phone number' error. I have already double-checked the number. Can you please help me fix this and complete t...

Sim Card Activation

I'm a new costumer. I'm trying to activate the SIM card. when I log in the system is sending a 6 digit code to the new SIM car which is not activated yet. I don't know what is going wrong. The SIM card is shows an X on it on the phone's screen. I can...

Phone service

Samsung S22 ultra with Canada Us and Mexico plan.I'm visiting in the Us and text and email are working but I can't receive or make calls.

Activation, no QR code received for Esim

Did not receive QR code for activation of esim

Account update to use my correct email address required

Hello,I recently activated a Public Mobile SIM card, but I accidentally registered it under the wrong email address. I would like my account email to be corrected.Here are my details:Phone number: xxxxxxxxxxxxxxxxxxxxxSIM card number (ICCID): xxxxxxx...

phone is acting up/update to my phone

I have a moto g pure 2021 phone will you guys be making any more updates to it I also was having a problem earlier today where I had dropped all of my bars and then once I had done a reset of my phone I got all the bars back I also had a couple of vo...

Port a number

I activated a new phone with virgin mobile and I want my number I've been using with public but won't allow me to port it over why not?

3G SIM card

how can I tell my SIM card is 3G, 4G or 5G? Telus contacted me that my service will stop working since I have 3G SIM card. I don't know how they figure out. Do I need to order a new SIM card?

Transferring phone number no sms text

Transferring phone number from telus prepaid to public mobile and never received the sms text. How to resend ? My telus prepaid service provider subscription ends today. Please help resend the sms text

Cannot log into app to complete activation!

I bought a sim card, then subscribed for a plan on the web.  Since I was a Public Mobile customer in the past, I used the same account.  Now on the phone app (Android), I cannot successfully login into the app to continue with the activation.  The ap...

5B1 error code

I need help, trying to call a family member phone number, but keep getting a 5B1 error code saying they're not equipped with calling, except they are. Please resolve for me. 

Reset 4 digit pin

I forgot my pin so can't get help online . Please help me to reset it.

Pausing a Subscription

I am wondering how long the period is after pausing a subscription once, that can it get paused again/how many payments in between are needed? The 90 day subscription pause period is too short what I would need however, I would like to keep my same n...

I successfully renewed my plan yesterday, but today it's not working

Support

Can you send me a new SIM card

My 3g won't work

I bought extra 3g add ons on September 4th after my data wouldn't work. And it hasn't worked, even though my subscription renewed only on Aug 24th.

Make a payments

I put in my new credit card and try to pay but I get a reply that you can’t process my payment right now Help haw do I get you to accept payment?

Porting problem

My number transfer was never completed.  Instead of porting my old Petro-Canada number, Public Mobile activated a brand new number but told me my old number had been ported.  My old number is now out of service, which means it was never properly port...

Poor cellular reception

Hello all,We've been with PM for about 6 months now.  We live in the Georgian Bay area of Ontario and travel extensively in the Orillia and Midland regions.  We are constantly losing reception and experiencing dropped calls frequently.  Our service o...

how to pay bill balance $1.95

My plan is $16.95/ month total and preauthorized payment. I had $30.00 total points worth in account but only $15.00/ month can be used each bill. How can I pay the $1.95 balance?