Transferring number from fizz, 8 hrs no text

[Beararms]

I still haven't received a text message to transfer my number from fizz after 8 hours. Is this typical?

[CSA_PM]

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

 

[Beararms]

Yes, fizz account is active and I have their esim still as primary.

[Sansan]

No, you should've received the text within minutes up to maximum of 90 minutes.  Is your fizz account still active? Did you leave their sim card in/on your phone?

[slusagm · Accepted solution]

there is a porting assistance team you can call and ask for update or they can resubmit the port request.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote