Trying to switch providers but the transfer request never goes through

[sada1]

I am trying to switch providers but when they are trying to request a transfer it does not work. I also tried going through the live support and they say they attempt 5 times every 90 minutes and i never got any text of that either. How do I get the transfer request?

[hTideGnow]

hi @sada1 

transferring out? you will have to ask PM agent to check if they receive the transfer request

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage