Public Mobile App eSim Activation Looping

[Deb171]

Hi, I'm trying to complete my eSim activation after paying for subscription, but the app (android) keeps looping to the login page after 2FA. I've tried uninstalling, clearing cache, setting default browser to Chrome, and resetting password. Please help - thanks!

[CSA_PM]

Hi
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Deb171]

I've submitted a ticket yesterday, but haven't heard back yet. The app still loops and won't let me login to complete my activation. Can my eSim be provided to me via a qr code?

[Deb171]

Hi @hTideGnow I used the browser to start the activation, and was asked to download the app after payment. My eSim is shown to be currently with my current provider that I'm trying to switch to PM. I'll try submitting a ticket then.

[hTideGnow]

hi @Deb171 

When you activate, you used the app?  did it get to Step 6 to complete the activation?  Or you only used the browser to start the activation, and asked to download the app after payment step?

check if the eSIM already installed.  If it is not, ask PM agent to help

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage           

[slusagm]

You need PM to help to sort it out.  Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage