Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,is there any way to download Public Mobile add in Bolivia? My phone was stolen, I bought a new IPhone 13 and I am trying to buy PM e-SIM. In order to buy e-SIM I have to download app. Apple store gives a message "application is not available in yo...
Buckle in - long story... My autopay was set up with Mastercard, and my card was compromised in October. As soon as I received my new card I logged in and entered it. My monthly payments have been billed and processed - so I thought. Yesterday, m...
Help needed with international calling/text. I’m going to Europe for 6 months. I am getting an esim from a different company (Maya) and it gives me data and an esim. No local phone number. It says I can call on wifi calling, does that mean I can call...
What to connect with a customer support agent.
I just subscribed, but input the IMEI number of my sim slot for where my old sim card is. I cannot receive any codes for the PM app now because of this. How can I order a new sim or update the IMEI number to my other slot, as I am trying port my numb...
i have dimentia and am closing down my cell. I have 25 points, can I transfer those to my wife? we need all the help we can get or do I just let this go to waste?
Received offer from PM for 3GB, 4G for $20. Assuming unlimited calls and text but it does not say.What community thinks of such plan/offer? How competitive it is comparing to other providers?Considering all other plans from PM, which plan is the best...
How can i cancel if I haven’t activated?
Purchased a 15 day talk and text add on before leaving home. On the 15th day, when the plan had run out and I could not make calls anymore I purchased a second 15 day plan. Instead of activating the add on the app added the amount to my normal plan a...
Hello,I need to speak with a customer service representative. My Public Mobile account phone was stolen. I went online to access my account to update about the lost phone but the account is attached to an email I no longer have. When I try to update ...
I subscribed to your service in late december. I still have not received the sim card
Hi guys, My mom is trying to cancel dads plan now that he's gone in for long term care and can't login or reset the account password....I've no idea why our diligently recorded password for his account has been changed. Anyhow, his phone is locked fr...
Keep getting this error when trying to view certain webpages, why am I blocked from accessing Best Buy website? Happens on some other website too
Apologies if this has been asked and answered, I haven't found the exact answer to this question so I thought I would ask. I have an iPhone 11 and will be transferring to an iPhone 16 soon. I would like to keep my phone number which is on a physical ...
Hi, How do I activate an automatic email notification when a payment was processed and my plan renewed? I don't need badges and points, and in 2025 when you have like 20 subscriptions to manage and you just want to know when you plan was renewed and ...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
I have the International plan with Canada/US and Mexico but am unable to connect to my banks 1866 number for assistance. I can make other calls to family in Canada. I also am unable to check my voice call messages. Anyone know how to fix this issu...
As a suggestion...can one or all of you Oracles please get a message to Public Mobile..perhaps use the Announcements a little more. After the most recent "system upgrade", many PM customers were confounded when they received message that there's paym...
My address for home is not in BC it is **********
I tried to make a payment on my 506-xxx-xxxx account. However I got diverted into opening an account for $35 which I want to be applied to this account.
My two step verification is not working all of a sudden when before I had no problem with it but I woke up today trying to use it for my bank and I get no code no message or anything and that's so weird because when I had a login to this site on publ...
Hi, I signed up for the CAN-US-MEX 5G 75GB FOR $35/MO Roaming Plan with 1000 international minutes back in early Jan and it set to be activated on Jan 29. However, right now in my account, this plan doesn't say it includes the 1000 intl call minute...
Once the Public Mobile SIM card is activated please get back to us so we can resubmit the port request. How will I know when this has happened?
Does public mobile support wifi calling
Hello,I need to cancel my account who was never activated with many log in issue after credit card paiment. NOW, I cannot cancel my subscription and trying since more than 5 hours to find a way... I cannot talk to somebody and didn,T find a way to s...
I was on a flight when the transfer request was made. So i need to request another transfer. How do i do this?
I’m unable to text androids from my iPhone. I just switched to Public Mobile. I can receive texts but I cannot send them - message Not Delivered. tried restarting phone. used the eSIM card if that matters. any ideas on how to fix this?
When I try to login, it seems to be getting stuck on the login screen with a spinning circle icon. After some 15 different attempts to log in, a couple of times it did go through, prompt me for a code texted to my phone, and then it showed the main p...
I received a message from Public Mobile indicating that my account was on hold due to an unresolved payment issue, but when I logged into my account there were no error messages and my payment details all appeared correct. I am not sure what the prob...
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