Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I lost access to my email and now I can’t sign into my public mobile account to add my new sim to my account. The chat help doesn’t work they keep saying they will walk me through it but don’t because what they ask my to do ends my chat and I lose co...
My data will not turn on? All apps say no Internet. This is an android operating system. I'm showing a connection at the top of my screen it says I'm connected but I'm not getting any access to the internet. The Wi-Fi works perfectly.
Hi, my phone broke and the repair store lost my sim card. I now have a new phone and new sim card and need to transfer my phone number. However I cannot access this option in the public mobile app because it requires two factor authentication with my...
My account is on hold because I couldn't afford it this month ,I received some money and have been trying to renew it ,for some odd reason it's not allowing me to
I am having this issue. Fido disabled my hotspot access because they’ve changed their plans to now requiring a phone call and subscribing to hotspot access for $5/month. They did not tell me this when reading out the features of this new plan so I op...
I’ve been with public mobile for about a week not and my phone has gone thought 8 gigs I told them that it was a service issue as the app states I used my phone services and only 600 mb of data I sent in 7 screen shots of my service and the agent eit...
Hello! I want my mom to join PM with me, but let's say for some odd reason she doesn't want to continue with PM and wants to go elsewhere; what are the steps to transfer your number from PM to the other provider - if possible?Asking here vs googling ...
When I call to pay, I'm asked for my 4 digit PIN, which I forget. So I try to log into My Account, but it says Unauthorized. I'm stumped.
Trying to enter my old provider account number and saying it has to be 13 digits when it is only 9 from Virgin Mobile. I could put the IMEI but says it can slow the process so would rather not do this. Any advice would be greatly appreciated.Thank yo...
So frustrated with Public. Twice now I’ve had a huge amount of data (more than what would have lasted an entire month) disappear overnight. I have had a cell phone for 25 years and this particular phone for 5 and never had this issue until I switched...
Just changed my plan from a Can US to Can US Mex and now I have no data. The renewal date was this morning and my payment went through. I made no other changes. I’ve been with Public Mobile 10 years. I have restarted the device multiple times and rem...
Hello,I recently switched to Public mobile and since the switch, I have not been able to send or receive sms messages . Can someone please helpThanks
I also am having trouble activating my canadian phone number.
I signed up for Public Mobile yesterday. It keeps telling me invalid phone number when I enter my 10 digit Canadian phone number to complete the activation. I had previously tried to transfer my number to PC Mobile, but they were having a system issu...
Is there a way my account can have Voicmail totally disabled and never cut in? I would prefer that callers get no answer rather than the ability to leave a voicemail.
Hi! I'm still waiting on my SIM card to arrive. I was supposed to receive it on Oct 28 but haven't yet. This is unbelievable, please let me know what's going on. Thank you, Mehv
I'm thinking of switching to a new carrier at some point in the future and was wondering what would happen to my unused points? Can I redeem them all and get a credit refund if I don't have a "next bill" to be discounted? Is there a fastest way I can...
I want to cancel my account and get a plan through Telus mobility. I am finding dealing with problem over the internet is too stressful. I tried customer support phone line but wouldn’t recognize my phone number. And yet, I receive texts with the sam...
I activated my eSIM and transferred a number from Telus.I received a confirmation SMS from Telus asking to confirm I had initiated a transfer. I replied yesI received a new confirmation SMS from PM that the transfer had been complete, and to please r...
My wife and I recently signed up for Public Mobile and have a Canada/US/Mexico plan. We are now in Mexico and connected to a local network but neither of us are able to make calls - we get a 5B1 error. However, we can receive calls, can send/receive ...
My previous carrier Chatr was also on eSim. Once I activated PM, It turn on the PM eSim and turn off Chatr, so I did not get the transfer approval SMS. I have Chatr turn on now and would like you to resubmit my number transfer.
I tried to transfer my number from Fido but never received confirmation.With the same phone, different esim, I can make calls from my phone number but am receiving no phone calls or texts and am unable to text also. I cannot confirm anything that is ...
I bought a phone plan on Friday night for the Black Friday deal but my mom is also on Public Mobile and she wants me to use her referral to save, except she asked after I already paid. How can I go about doing this? Is there a way to apply the referr...
Is there a phone number? I am having a very difficult time trying to sign up my three kids cell phones plans to public mobile. I'm having one problem after another. One of the phones doesn't work, another is rejecting the esim. I can see on their...
Hi everyone,I just activated my Public Mobile account about 30 minutes ago, but I accidentally forgot to enter my friend’s referral code during the activation.Does Public Mobile support still allow adding a referral code shortly after activation?If y...
I have some trouble. I recently ported my number from Telus to Public mobile through eSIM, however it was unsucessful, now the number doesn't even work on both the old Telus SIM and eSIM. That's why I needed that new physical Public Mobile SIM card t...
I'm porting a number from Bell and activating using the PM app. It's been stuck at the "Install eSIM" step for about 20 mins. At what point should I abort this, and what can I do to install the eSIM? Device is a Google Pixel 8.
Hi , I am already 3 years with public mobile . And I am using plan with small data and small amount minutes . Can you offer something cheaper but with more data and talking minutes . Because my husband today took the some plan from Public mobile and ...
