Community

activation

i created a subscription to the 30$ plan with amazon discount so it was 15$ but when i login to account it says to contact support, i need help activating and transferring my number from kodoo

I cannot complete my pre-activation account

Help 

Updating credit card

I was sent a new credit card, same number, new expiry date. The card has been used for other purchases so is valid. The credit card is not updating after entering all of the information including the postal code. Am I missing something? .... or submi...

Double payment from August, 20th 2024 not yet rectified

I was assured that this would be rectified and Public Mobile has yet to make this correction. Could I speak to somebody now, please?Filomena

start a ticket

how do I set up a ticket 

emergwncy

my account has data still. but scince yesterday ihave no intrnet and data. need immidiate. and you guys never resolve probloms. cant update my 4 digit pass and i dont remember it:((

Data draining

I have had the same plan for 5+ years (1GB data / 30 days). I have maybe 2-3 times ever used up all my data and it always made sense when I did. Last month I was surprised when I ran out of data with 4 days left until the renewal, now today, 1 week s...

Phone number not changing on eSIM

Hi. I purchased a PM eSIM with a "temporary number." My primary number was on a physical SIM with Telus. I transferred my primary number from TELUS to PM. I got the SMS from Telus. I approved the transfer. Everything seems to have to have transferred...

Porting numbers

How do I port my number with Speakout to replace my current Public mobile and continue with the current plan.

no incoming or out going call

the past few days I have not been able to send or receive calls. I seem to get text messages. My voice mail notification has not been working for quite awhile as well.

No data

Enable Mobile / Personal Hotspot

Hi,when I try to setup Personal Hotspot on my iphone, it says "To enable personal hotspot on this account, contact Public Mobile". I tried the chat, but, it wouldn't let me get to anything for this topic. Anybody able to assist?Thanks

Refund for unused month for my Public mobile number

I paid for my prepaid service last month for my Public mobile service, but subscribed and got my number ported in to Koodo network during the first week of my new payment month.Can I get the refund that I paid for Public mobile services which I haven...

Horrible experience with Public Mobile

I recently set up an account for my mom with Public Mobile and linked it to my credit card for payments. Unfortunately, she couldn’t receive text messages, and when I tried logging into the app, it kept saying the account was locked, even after attem...

Are there plans for Public Mobile to enable wifi calling?

US data, text, and calls don't work with US & Canada plan?

I bought a plan that says "50GB Data within Canada and the US at 5G Speed" specifically for travel to the U.S. When I crossed the border, I didn't have any useful connectivity.I have an iPhone 14 Pro and I checked my settings to make sure that data r...

From Canada and in US

Hi,I’m from Dieppe, NB, Canada. Right now, I’m in Washinghton DC. I’ve bought bia my rewards (25pts) US Roaming bundle 3G text and voice. Why can’t I use it???  Frustrating!!Let me know asaptks,Rheal

New phone

 I'm try to figure out how to transfer my number to a new phone. Any advice would be appreciated 

roaming for Europe

how to buy  roaming  to Europe . I would like to  use my phone in Europe .

How to get refund for failed activation

I’m new to Public Mobile. I’ve just created an account, paid for a plan, and it failed to activate. The only option app shows me - contact support. Support can’t help and redirected me to this Community Support. Submit a ticket shows me 404 page. How...

Not getting authentication code during login or password reset

Hello,I am unable to login to account as I am not getting authentication code for the second factor authentication. I have ordered SIM card and subscribed to a plan during my order. I have also received the SIM card. But now since I am unable to logi...

Activating

Hi community I have a problem. Can someone help?  I exported my eSIM number from Koodo completely to public Mobile. now I can’t  confirm the account at public Mobile to activate the number !

How can transfer my phone number if the program doesn't recognize mine

I couldn't transfer my phone number 

WhatsApp- Foreign Carrier- Use PM number-$

If I use a foreign carrier eSIM (like aloSIM, Orange, Vodafone ) when travelling in Europe and PM sim off, have data off for my public mobile line and data switching off on both, can I use the PM number in WhatsApp? If so will there be any cost to do...

Device not eSIM compatible. Please cancel subscription and refund the purchase.

I have a Canadian Samsung Galaxy S20. Public Mobile's website said that my phone was eSIM compatible but then the app said that my phone was not. I would like to cancel the subscription and have the purchase refunded. Thank you.

New account old number

My son has been on my account for four years. $15 plan has not decreased by the $1 per month each year, I’m still paying $17 a Month. He is creating his own account for the new $35 / 50gig plan offer ending Sept 30th. He wants to port his existing pm...

International text

Hi there, can you explain what is unlimited international text? Does it mean I can send/receive text overseas for free? Tks! -- Ying

Re: Canada-US promotion for 50 GB data at 5G speed

Hi,can I use this plan down in USA?data , call and text without additional charges?