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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! can not receive pictures text messages

Hi There,I can not receive pictures text messages. May I know why? Thank you

Request for Refund and Assistance with Data Purchase Issue

I recently purchased a data plan, but it did not work. After three days, I purchased another one, and I would like to request a refund for the first purchase.Additionally, I just bought another data plan, but it is also not working. Could you please ...

Pausing account

Can u pause my account for longer than 90 days?

Welcome to Koodo message

Hello! I just transferred to Public and I got a text message saying “welcome to Koodo” I was advise to send a message here for someone to look into it . thanks

No Data access

My plan includes Canada, us and Mexico. I’m in US now and can’t access my data. Do I need to turn roaming on

Number transfer

I was trying to transfer my number and mixed up the two numbers. How can I go back to correct it?

Number transfer doesn't work

I'm trying to transfer my existing number, it prompts me to login. I did, but site doesn't open...

Points

On Mar 18, I redeemed 20 points to receive 3GB of data. Didn't get any data and my points were still taken

US Talk and text plan

I purchased us talk and text on 04 Mar but it would not function in US. When I tried to make a call the phone would end the call after dialing. How do I get a refund?

Can I use a I phone with my account?

I need a new phone.I've had this Q6 for 5-6 years.Getting tough when recharging.My daughter has a I-phone shes not using.Can I use that phone?john

phone number

I am signing up for a one month subscription, because I am traveling and want to increase my data to avoid using wifi. I chose the phone number as requested in the transfer portion of the process. I did not receive a text of confirmation. I did recei...

Re: Sim card install

Can I put in new sim card once I have received text to restart phone?

Resolved! Re: Change phone number

How do I change my phone number

Accidental renewal/plan change

Hi, I accidentally purchased a renewal of my previous plan when I had intended to change to the $35 can/us/mex 60gb plan. I did this just 20 minutes ago is there any way to change my plan without paying twice?

Transfer not quite straight forward

Present rogers customer renting a samsung S23.Need to return it in early May and have an Apple phone ordered as a replacement privately. --not through Rogers.Planning to move from Rogers customer to Public Mobile.Please advise the order of requiremen...

Call showing up as spam

My calls are showing up as spam. I have a iphone se3. I was looking to see if my sim card is malfunctioning.

Phone calling and receiving

My phone could't call or receiving recently. Is ther any Public Mobile Stores for service support. I found the on-line service/question resolving is helpless.

Resolved! Subscription not actviated

I am a new customer, and received the SIM card and tried to follow the activation steps.After selecting the number transfer option and activating in step 6 "Activate", it pops "Subscription not activated. Something didn't go right while activating yo...

Resolved! Old PM number

I changed my PM number sometime last year but I’m now finding that one of my vital accounts is linked to it and I can’t gain access without having that number. How can I get that number back?I was thinking of buying another SIM card and asking to hav...

Call minutes exhausted

My plan says unlimited Canada Wide minutes but will not complete a call due to using all available minutes. The recording says I should buy more minutes

Service Issues

Good morning guys,First time posting here, so I'm thankful for any help I can get.A week ago, my Pixel 6 Pro lost cell service unexpectedly. Since then, I have tried the following troubleshooting tips with no success and have become quite frustrated,...

Resolved! rcs messeges

Hi, I just switched from Telus back to Public Mobile after 11 months. Using Google Messages on my Samsung S24 Plus for RCS texting, it used to give me read or delivered receipts, but not anymore. The other people I message say they don't see a delive...

call doesn't come in

I haven't been able to recieve all my phone calls. It's a bit nerve racking because I am applying for jobs. Would someone kindly help?

Forgot sign-in email id

Hi All,I forgot my email id associated with my mobile phone and I need to change CC info. Please how to retrieve it back. Thanks

Can't Log In

My account continues to ask me to reset my password or choose to reactivate my SIM card. But I already have an account and SIM card. What do I need to do to fix this? Thanks!

1 more quick one

duplicate thread/discussion is related to previous discussion

Ok quick question

duplicate thread/related to the previously started discussion

Static When Calling US Numbers from Canada – Incoming Calls Fine

Hi everyone,I’m wondering if anyone else has run into this issue. I’m based in Canada, and recently I’ve noticed that when I try to call US numbers (both mobile and landline), the call doesn’t go through properly.Each time, I encounter one of 2 scena...

S21 RCS

New to PM,Samsung S21 RCS stops working after I join. Any ideas for fixing? Not supported?

Resolved! Wifi calling

What's the current situation? Just signed up. Had no idea it isn't offered. Saw some old community posts that said it's coming in 2024.

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