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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2698 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4857 Views
  • 36 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 38657 Views
  • 150 replies
  • 38 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 49869 Views
  • 182 replies
  • 30 Bravos

activation

i created a subscription to the 30$ plan with amazon discount so it was 15$ but when i login to account it says to contact support, i need help activating and transferring my number from kodoo

zanemalik by Great Neighbour / Super Voisin
  • 297 Views
  • 3 replies
  • 0 Bravos

Updating credit card

I was sent a new credit card, same number, new expiry date. The card has been used for other purchases so is valid. The credit card is not updating after entering all of the information including the postal code. Am I missing something? .... or submi...

numberport1 by Great Neighbour / Super Voisin
  • 432 Views
  • 4 replies
  • 0 Bravos

emergwncy

my account has data still. but scince yesterday ihave no intrnet and data. need immidiate. and you guys never resolve probloms. cant update my 4 digit pass and i dont remember it:((

Nasrin1 by Great Neighbour / Super Voisin
  • 252 Views
  • 2 replies
  • 0 Bravos

Data draining

I have had the same plan for 5+ years (1GB data / 30 days). I have maybe 2-3 times ever used up all my data and it always made sense when I did. Last month I was surprised when I ran out of data with 4 days left until the renewal, now today, 1 week s...

CountDercula by Great Neighbour / Super Voisin
  • 442 Views
  • 3 replies
  • 0 Bravos

Phone number not changing on eSIM

Hi. I purchased a PM eSIM with a "temporary number." My primary number was on a physical SIM with Telus. I transferred my primary number from TELUS to PM. I got the SMS from Telus. I approved the transfer. Everything seems to have to have transferred...

tabertown by Great Neighbour / Super Voisin
  • 2716 Views
  • 7 replies
  • 1 Bravos

Porting numbers

How do I port my number with Speakout to replace my current Public mobile and continue with the current plan.

Edkai by Great Neighbour / Super Voisin
  • 438 Views
  • 4 replies
  • 1 Bravos

no incoming or out going call

the past few days I have not been able to send or receive calls. I seem to get text messages. My voice mail notification has not been working for quite awhile as well.

Dschmale by Great Neighbour / Super Voisin
  • 670 Views
  • 8 replies
  • 0 Bravos

Enable Mobile / Personal Hotspot

Hi,when I try to setup Personal Hotspot on my iphone, it says "To enable personal hotspot on this account, contact Public Mobile". I tried the chat, but, it wouldn't let me get to anything for this topic. Anybody able to assist?Thanks

graypf by Great Neighbour / Super Voisin
  • 887 Views
  • 7 replies
  • 0 Bravos

Refund for unused month for my Public mobile number

I paid for my prepaid service last month for my Public mobile service, but subscribed and got my number ported in to Koodo network during the first week of my new payment month.Can I get the refund that I paid for Public mobile services which I haven...

Vamsib by Great Neighbour / Super Voisin
  • 850 Views
  • 7 replies
  • 0 Bravos

Horrible experience with Public Mobile

I recently set up an account for my mom with Public Mobile and linked it to my credit card for payments. Unfortunately, she couldn’t receive text messages, and when I tried logging into the app, it kept saying the account was locked, even after attem...

Lux99 by Good Citizen / Bon Citoyen
  • 309 Views
  • 1 replies
  • 0 Bravos

US data, text, and calls don't work with US & Canada plan?

I bought a plan that says "50GB Data within Canada and the US at 5G Speed" specifically for travel to the U.S. When I crossed the border, I didn't have any useful connectivity.I have an iPhone 14 Pro and I checked my settings to make sure that data r...

whatthedeuce by Great Neighbour / Super Voisin
  • 667 Views
  • 5 replies
  • 1 Bravos

From Canada and in US

Hi,I’m from Dieppe, NB, Canada. Right now, I’m in Washinghton DC. I’ve bought bia my rewards (25pts) US Roaming bundle 3G text and voice. Why can’t I use it???  Frustrating!!Let me know asaptks,Rheal

Ralph_71 by Good Citizen / Bon Citoyen
  • 1107 Views
  • 14 replies
  • 0 Bravos

New phone

 I'm try to figure out how to transfer my number to a new phone. Any advice would be appreciated 

SamC3 by Great Neighbour / Super Voisin
  • 401 Views
  • 3 replies
  • 0 Bravos

roaming for Europe

how to buy  roaming  to Europe . I would like to  use my phone in Europe .

George-55 by Great Neighbour / Super Voisin
  • 493 Views
  • 6 replies
  • 0 Bravos

How to get refund for failed activation

I’m new to Public Mobile. I’ve just created an account, paid for a plan, and it failed to activate. The only option app shows me - contact support. Support can’t help and redirected me to this Community Support. Submit a ticket shows me 404 page. How...

yevmyr by Great Neighbour / Super Voisin
  • 1054 Views
  • 15 replies
  • 0 Bravos

Not getting authentication code during login or password reset

Hello,I am unable to login to account as I am not getting authentication code for the second factor authentication. I have ordered SIM card and subscribed to a plan during my order. I have also received the SIM card. But now since I am unable to logi...

Kavithamsw by Great Neighbour / Super Voisin
  • 586 Views
  • 4 replies
  • 0 Bravos

Resolved! eSIM transfer

Just got a new iPhone I transferred my data to the new phone but eSIM is not carried over to the new phone after setting up. All my old info was brought over but eSIM isn’t active. Was wondering how to make this change? going from iPhone 12 Pro Max t...

yeahfood by Good Citizen / Bon Citoyen
  • 1053 Views
  • 5 replies
  • 0 Bravos

Activating

Hi community I have a problem. Can someone help?  I exported my eSIM number from Koodo completely to public Mobile. now I can’t  confirm the account at public Mobile to activate the number !

JReimer by Good Citizen / Bon Citoyen
  • 1137 Views
  • 16 replies
  • 0 Bravos

WhatsApp- Foreign Carrier- Use PM number-$

If I use a foreign carrier eSIM (like aloSIM, Orange, Vodafone ) when travelling in Europe and PM sim off, have data off for my public mobile line and data switching off on both, can I use the PM number in WhatsApp? If so will there be any cost to do...

Scottpy1 by Great Neighbour / Super Voisin
  • 866 Views
  • 8 replies
  • 0 Bravos

New account old number

My son has been on my account for four years. $15 plan has not decreased by the $1 per month each year, I’m still paying $17 a Month. He is creating his own account for the new $35 / 50gig plan offer ending Sept 30th. He wants to port his existing pm...

Phil09 by Great Neighbour / Super Voisin
  • 362 Views
  • 3 replies
  • 0 Bravos

International text

Hi there, can you explain what is unlimited international text? Does it mean I can send/receive text overseas for free? Tks! -- Ying

Jmszll by Great Neighbour / Super Voisin
  • 628 Views
  • 6 replies
  • 0 Bravos
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