Question with my Canada/US plan

[RoyG]

I have a voice plan within Canada and USA, can I for example be in US making a call within the US or call into Canada and not be charged?

Or I have to always be in Canada to make a phone call into the US?

[Camera4617]

There are no extra charges on Public Mobile as it is prepaid and if it works, that means you already paid for it.. If it doesn't work, then it is not included in your plan and you will need to buy add-on to make it work. 

[BKNS27 · Accepted solution]

@RoyG 

Yes, if you have the Canada/USA plan. You can use it in both countries but you need to switch your phone to VoLTE (voice over LTE) since 3G has been decommissioned in the USA.

[hairbag1]

@RoyG 

you can call most any Cdn or US number while in US or Canada with no additional charges. Just make sure you have a VoLTE enabled cell for use in USA.

added from Help Files.....https://www.publicmobile.ca/en/get-help/articles/volte

In the United States, including Puerto Rico and the U.S. Virgin Islands, VoLTE is necessary for service due to the 3G/HSPA network shutdown in 2022. Ensure seamless service while roaming in the US by using a Public Mobile VoLTE-certified device.