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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Billing error. And login error

When I login to the public mobile app. It sends a text message of the verification code to the number I originally got when I signed up for public, not to the number I port d over. Problem 2. I signed up for the 24$ pay for 2 months and get the third...

Internet Speed

I just switched my plan from a 3G to a 5G network, but my internet speed is still about the same as when I was on a 3G network. Do I need a new SIM card to get faster speeds?

I cannot login to my account

I need to gain access to 3 months of bills...It seems to have shut the account down when i try to login...HELPWhat is the support channel to get access to the bills or records?-This is for tax purposes...

Travel to Philippines

I am traveling to the Philippines from canada. Will i be able to get sms messages from canada while i am in Philippines and respond?

Service

Account on hold

My credit card was compromised and I can't add a payment as you don't use PayPal.....I will only be getting my new credits between the 24 and 29. What am I to do, I need my cell phone active and don't want to lose my number.Help!

No SMS after activation

I transferred my number successfully but I cannot send or receive SMS messages. Everything else works fine.

Problem with activation.

How can I contact a customer support agent. My subscription did not activate properly. Verification codes go to an old number and not to my new number.

Can’t call-out or log in

Hi transferred to public mobile this afternoon. I can’t call out and I can’t log into my public mobile account

Activating SIM Card with Prepaid Card

Does anyone know which type of prepaid cards work when purchasing a new plan and activating a new SIM card? I've read from previous posts that you can't activate with a debit card, the payment voucher, and some types of prepaid cards. Before I head o...

Resolved! USA subscription but unable to text

Hello,My husband and I have Canada/ USA talk and text subscriptions. We can call each other but cannot text each other. Is there a setting that has to be activated for texting to work?Thanks!Jan

90 day payment plan

Does my 90 day payment plan turn to a 30 day payment plan on May 01, 2024? What will the increases to my bill per month be? Does anyone think Public Mobile has been clear about any of this?

Re: Cannot Login to my Account / Complaint to CCTS

I am going through the same issues. Been blocked out of my account for several months, never able to talk to someone, waiting 4 hours today to NOT have any decent answer, and the most terrible customer service ever. I will insist to get a refund and ...

Transferred Number but cannot text.

I received my new SIM card and was able to transfer the the number. I can make calls but cannot text.

Text messages

Hello, Can someone please port my number again. I CAN NOT receive or send text messages

Re: Number Transfer

I require you to request the number transfer again and 15 mon or so after that I am e to phone my old provider and have them approve the transfer as I no longer have access to my old phone

I can’t send/receive SMS messages, using eSIM

Basically, what the title says. I suddenly cannot send or receive text messages on my iPhone. I can make & receive phone calls, and my data is working, just not text messages. I am using an eSIM. So far I have tried:- Resetting network configuration ...

Calling

When I call my home phone from my cell phone, to show who is calling, a location shows up instead of my name. How do I change that?Thanks

Esim

How can i activate my esim, i have a subscription that had free esim.

No longer can make or get calls

When I try to make an outbound call (to a land line)a message comes on saying “2UT1 all circuits are busy …”. Everything else seems to be fine. Help???? My sister tried to call me and she said she couldn’t get through either. edited by computergeek...

Call forwarding to VM not working

I noticed when someone calls me and my phone is off, it still rings on the caller side as it rings when the phone is on, and I don't know that someone called me, people think that I'm not answering their calls

phone number never activated

hello, i have a phone number and paid $24 to you people and still never worked, never activated. i also cannot log in because it requires my phone number which i cannot revive text messages on!!!!!!

Update visa card

I need help to update my visa

Canada wide talking minutes

Hi - Need some help. My plan says, I have unlimited Canada wide minutes but when I tried calling a different Canadian province (I live in Ontario) I am getting message you are out of your long distance minutes. Any advice on this please.Thanks

Physical SIM does not work

Hello,I purchased a physical SIM for my iPhone 11 but it does not fit & register a SIM.I would like to just cancel the service & get my money back.I've already gone with another provider.

Need help activating sim card. Customer service is not responding

Hello,I've run into a little problem and I seriously need help.I purchased a new sim card exactly 1 week ago and it arrived in the mail on Monday of this week. I was following the instructions on porting my old phone number to Public on the app, howe...

Resolved! Calls to the USA

Hello, I purchased a USA roaming call-text add-on about 2 hours ago, but am still unable to make calls to the USA from Canada. When I dial a number, I receive a voice message that I have used up all my minutes. Any suggestions for how I can call an A...

text

Hi Community, I am a new customer, I can't get my text to work. Any help would be great.

INTERNACIONAL

Can I make calls to Mexico?

US service

I was unable to access the Public US package, which the administrator graciously refunded to my account. I bought a prepaid T-mobile US sim card, worked great, of course with a number change. Can I get the same strong fast service i just experienced,...

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