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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Add to account

Is it possible to add an old lady to my account? She has a flip phone so no data needed

Resolved! Where is my SIM card

I placed an order for a new SIM card and plan on May 5th 2024 and still haven’t received it yet. What is going on ??

Outage/loss of service

Located in Banff, just west of Calgary. I have no service, no data, only able to use my device on wifi. Is there an outage? Is anyone else experiencing these issues?

Suspicious call from public mobile

Hi,I got a call declaring from public mobile and verified my name (they actually got the wrong one) and then cut off. When called back the number is no longer exist. This is very suspicious and not sure what damage would do to my account. Received ph...

eSIM card

Where to find my eSIM card information? I deleted it from my phone by accident

Resolved! CA USA Plan, possible wrong settings

Hi!I subscribed yesterday for Ça US 34 cad plan. I transferred the phone number from fizz, where I had also a Ça US plan. All was ok until I entered in US. No voice on Att and T-Mobile, no internet in all networks. Only Verizon allow me to call and r...

Account login

Why does it say “forbidden ai” when I try to login to my account?

phone number request from virgin plz

signed up for an account with you yesterday, and there went something wrong with number transfer from virgin. plz submit transfer again.

How can I cancel my Account

I received an eSim card from you but it didn't fit my cell phone. My account number is xxxxxxxxxxxxxxxxx. the phone number assigned to me is xxxxxxxxxxxxxx. xxxxxxxxxxxxxxxxx email xxxxxxxxxxxxxxxxxxxxxxxxxx

phone number change

I didn't realize only one number could be associated with my account to I tried adding a number and lost my old business number. Is there anyway to back this process up and retrieve my old number?

My phone does not show 5G internet speed

Please note that I signed up for a 5G plan but my phone shows LTE speed. The phone is 5G compatible

Can't receive or make calls, goes straight to voice mail

I have a problem when someone calls me and I accept the call it then goes straight to voice mail, the same thing goes when I call someone else and they accept it goes straight to their voice mail.I wonder if this is related to something with the new ...

Public Mobile is "validating" spam callers in Google Dialer

This happened Motorola ThinkPhone with Google Dialer.My phone received a spam call, which I recognized by the pattern of the number (+1416_something_, real caller ID doesn't do that for local numbers). Yet somehow at the top of the dialer, it claims ...

About international roaming

I am traveling in China and my PM number does not work. How can I make my PM support international roaming? Thanks!

Resolved! Changing subscription

So, right now there’s a subscription for $34 CAN/US but it ends May 20. If my subscription renewal is May 27, but I opt in for the change now-will I get the $34 rate even though it ends May 20? I suppose I am asking if opting in before May 20, valid...

Resolved! 5G 50GB FOR $34/MO

Hi, does this plan that includes Canada-US roaming, include roaming for data while you are in the US and voice calling out to a US/Canadian number while you are in the US without roaming charges? Or just calling to US while you are in Canada without ...

Resolved! Moving from iPhone 12 mini to IPhone 15 - esim as no physical sim tray in 15?

I was about to go and buy the iphone 15. I currently have an Iphone 12 mini which has a physical sim tray However, I was told the iphone 14 and 15 no longer have a physical sim traySo how can anyone upgrade to the iphone 15 which has been out since l...

How to cancel

My subscription ended last week and I need to cancel my account. Please help me how to do this.Thank you!

APN resetting

When I change the APN settings to what Public Mobile suggests on my Android, and restart the phone, I can attach a file, but I lose the mobile network access. When I reset the mobile network, and restart the phone, the APN settings go back to the way...

Resolved! Administering kid's account

I have two accounts: one for me and one for my daughter.How can I have my phone number used for two-factor authentication? I'm the only one who looks at the account so having the authentication code sent to her phone is not useful. When I try to use ...

Filing a Complaint

5 Hours and no service.Entered payment voucher and it says it was accepted and minutes were added.When I try to make a call, it says that there are no minutes.Screenshot the whole matter and still no service.Awful!

My credit card was charged twice this month.

My credit card was charged twice this month. Showing on my bank statements and also money missing. I pay 39.10 each month. I dont use auto pay. If i paid twice where is the credit on my account for next month ?

MMS messaging requires your phone number

But when I go to settings, then phone, and try to enter my number, the save button won’t work. So then I go to messaging but the same message returns, “MMs messaging requires your phone number”. Then I go back to settings. It’s a cycle that I can’t c...

Can I receive text messages when travel to Japan and China?

I will go for vacation to Japan and China? can I receive the text messages? I only need to receive, not send.

Sos issue

I have sos on my phone since morningi have changed all the settings still not helping

Messages on my phone

I am not getting some messages from my employer to my phone, which is distrubing. Kindly help me to get all messages on my phone.

Friend from the UK coming to Canada

Hi there, I have a mate arriving from the UK and traveling around the East Coast and Toronto for two and a half weeks. He runs his own business and uses a lot of data. Does Public have a product for him? Something he can add once he arrives next week...

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