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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11125 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22055 Views
  • 181 replies
  • 24 Bravos

Resolved! Cannot sign in my account

I know my account password, but the app kept sending digit code to my old phone number. I already changed my phone number for almost a month in Public app. And if I chose send code to my email, I still cannot login in. It shows forbidden A1. Please h...

SeanBing by Great Neighbour / Super Voisin
  • 167 Views
  • 2 replies
  • 0 Bravos

Resolved! QR code for iPhone 15Pro

I just bought a IPhone 15Pro and need a QR code to install a SIM from my iPhone 11. Have tried Support and go around in circles. Have asked to connect to customer support agent and either get a Submit link and get 404 error or I get nothing. Have cle...

Gordon5 by Good Citizen / Bon Citoyen
  • 404 Views
  • 7 replies
  • 2 Bravos

Cancel my mom's account but she has replaced her SIM card already

Hello, I bought public mobile SIM card and plan for my mom when she had a stroke and was in hospital. Since then she's gone home, and has purchased a SIM card and plan from a different provider. I need to cancel the current plan. I cannot log in usin...

MomLLK by Great Neighbour / Super Voisin
  • 187 Views
  • 3 replies
  • 1 Bravos

Change of Credit card on File

Can someone please help, I am out of Subscription and the system won't allow me change the Suspended card I have on file. I really need my line back. @CS_Agent. I also can't create a ticket as I keep getting an error message .  

Atarah by Great Neighbour / Super Voisin
  • 155 Views
  • 2 replies
  • 1 Bravos

Resolved! 500 one time international LD bonus

Hi,Last year I received a 500 one-time international LD bonus. Does anyone know what countries I can call if I want to use the bonus?Thanks

zhengbe21 by Good Citizen / Bon Citoyen
  • 530 Views
  • 8 replies
  • 0 Bravos

Public Mobile changed my plan without any input from me

I have been with Publi Mobile for years.  Recently after puchasing a new unlocked phone, I noticed that my data just disappeared without me using a lot.  I blamed the phone.  I just logged into my Public Mobile account for the firt time since they ch...

Hufi by Great Neighbour / Super Voisin
  • 358 Views
  • 7 replies
  • 1 Bravos

Pixel 7 eSIM cannot be added

When I try to connect to the PM network via the eSIM QR code, I am getting the following error:Has anyone encountered a similar issue on their Pixel 7? My phone was purchased through the Google Store in Canada, so I'm assuming it should work...

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kgli by Great Neighbour / Super Voisin
  • 463 Views
  • 5 replies
  • 1 Bravos

Resolved! 2G On PM

Hi,Does Public Mobile support 2G (GSM) devices? Will that technology be supported for a long time in the future?Thank you.

thecynic by Good Citizen / Bon Citoyen
  • 198 Views
  • 2 replies
  • 1 Bravos

@CS_Agent

Hi. I had a problem with my subscription payment, the transfer went through but I don't have an active subscription. Please help. 

Vamonos by Great Neighbour / Super Voisin
  • 141 Views
  • 2 replies
  • 0 Bravos

Resolved! No service

I paid my subscription 3 days ago and still no service. 

Trevor79 by Great Neighbour / Super Voisin
  • 220 Views
  • 2 replies
  • 0 Bravos

US roaming

I would like to understand US add-on (15$ for 15 days) is still valid or not since comments at community saying that customers purchased US - add on but its not working when customer reached US. Please confirm US- add on is still valid or not before ...

KarthikM by Great Neighbour / Super Voisin
  • 383 Views
  • 11 replies
  • 1 Bravos

Resolved! Apps not working with dat

I have a Canada US plan and am currently in the US. When I am not on WiFi, my maps will not load an address and on Facebook, it will not open comments.

Swe by Great Neighbour / Super Voisin
  • 273 Views
  • 3 replies
  • 1 Bravos

Resolved! rewards and plan change

Good morning, I am hoping you can help me understand how I might me impacted if I make an account change.  I am currently paying the following monthly:Subscribed Plan, $39.00 for 20 GB of data minusRewards, Loyalty- $4.00, Subscription- $2.00, Commun...

rodbe by Good Citizen / Bon Citoyen
  • 431 Views
  • 6 replies
  • 0 Bravos

Resolved! Issues porting my phone from Fido to PM

I signed up for a plan with PM. I completed the payment, selecting eSim and checking compatibility and downloaded the app on my phone. However in the activation process, the app says Phone is not eSIM compatible  (it's an iPhone 12 mini which does ac...

Rich17 by Great Neighbour / Super Voisin
  • 286 Views
  • 3 replies
  • 0 Bravos

Resolved! Loyalty perk missing

Hi folks, It seems like after activation of my card, I didn't get any loyalty rewards, anyone have the same issue?Please help thanks. Thanks

Mikeee by Good Citizen / Bon Citoyen
  • 333 Views
  • 6 replies
  • 0 Bravos

Subscription not activated. Please help

I already paid, payment went through. Subscription not activated. When I click Get Support and then log in, I am stuck on a blank white page when a button "Done" on the top right hand corner. 

Plan change

I changed my plan from$120 for 3 months to $34 a month 20GB and unlimited Canada wide calls and text and international messaging, however my receipt shows “ unlimited Quebec plan?! Is that normal?Thank you

TawfikA by Good Citizen / Bon Citoyen
  • 1719 Views
  • 30 replies
  • 3 Bravos

Resolved! Father's Public Mobile Number has been suspended

Hi I need assistance with my father's Public Mobile Service. I am unable to make this request from his account since we need a 6 digit code sent via text or email (which we need his phone line to be active to access as well). When we try making a cal...

VPG881 by Good Citizen / Bon Citoyen
  • 571 Views
  • 18 replies
  • 1 Bravos

Resolved! port from Koodo?

Wondering procedure for porting number from Koodo after I have already activated e-sim from public mobile?

sailwarning by Good Citizen / Bon Citoyen
  • 554 Views
  • 10 replies
  • 0 Bravos

Account access

I transferred my number from virgin to public mobile 2 weeks ago. I cannot logging into my account. I received your code by email but I do not receive the text code. Also I received some phone calls but some are going straight to my voice mail from m...

Josephine03 by Great Neighbour / Super Voisin
  • 227 Views
  • 4 replies
  • 1 Bravos

Resolved! My Dad's Account now saying he doesn't have US Roaming (????)

My 91 year old Dad is still in his house. Recently (might be today), when you try to call him the system sends the caller a message that says there is no US Roaming plan on his rate plan(??)  HOW do I get hold of somebody to fix this?

Newton001 by Good Citizen / Bon Citoyen
  • 398 Views
  • 13 replies
  • 1 Bravos

Resolved! Problem with Activation

I am currently having issues getting my plan activated through the mobile app. After the page for entering the info for porting a number, I was led to an activation process. The process failed and it won't let me retry. When I try to get support, it ...

kgli by Great Neighbour / Super Voisin
  • 280 Views
  • 4 replies
  • 1 Bravos

carte sim

Moved to French support

Dunkman by Oracle
  • 58 Views
  • 0 replies
  • 0 Bravos

Resolved! Billing

Hello,I just signed up for 90-days, but would like my account to remain active longer than 90-days. Will I have to renew my account manually or will you auto-bill me after 90-days to keep the account active.CheersShane

smcgill11 by Great Neighbour / Super Voisin
  • 255 Views
  • 7 replies
  • 0 Bravos

Resolved! Need to know my account number or phone number to call to get it

Hello Community members.I need to know my account number.  I am not able to login to my account. Each time I tried to login, it returns me to to the main page and I keep logging in circle. My password is correct, I even change it to be sure. I know i...

GabrielBal by Great Neighbour / Super Voisin
  • 236 Views
  • 2 replies
  • 1 Bravos

Resolved! Unable to download public mobile app

Good day:I am not that tech savy. I purchased a basic TCL Flip phone model 4058E and it does not have a phone number associated with it. I thought that I would get one when I purchased a plan from public mobile but didn't realize I had to download an...

1Butterfly by Great Neighbour / Super Voisin
  • 244 Views
  • 2 replies
  • 1 Bravos

Subscription

 My profile will not display any Can US plans.  It will only let me change my subscription  to the the 20 gig plan or the $15 .00 voice txt plan.  It will not allow me to change the  all plans to the 90 day plans.

Ftflyboy by Great Neighbour / Super Voisin
  • 148 Views
  • 3 replies
  • 1 Bravos
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