Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

CAN-US-MEX $29 per mo.

It is a little confusing with the description of this plan.CAN-US-MEX $29 / mo.It says:5G Speed20GB DataUnlimited Talk & Text100 International minutes$1.45/mo. in Public PointsPROMO: Chance to win a trip to MexicoWhen I check the Terms and condition...

Problem with Account

Hello, hope this message finds you well, I am having a problem in accessing my account, each time I try to log in two options pop in, only the "Resume Activation" and "Go to Log In Page". I didn't request any activation as my SIM card works properly,...

Looking for help！！！

Looking for help. I switched from Virgin, but I can't receive calls or send and receive text messages these days. I can make calls and surf the Internet normally.

Choosing my phone number

Hi! I know we can change our phone number but I was wondering if there was a way to CHOOSE the numbers by ourselves?Thank you,Eric

Resolved! My reward

I have two accounts ( 2 phone numbers) in Public Mobile. When I go to "My Rewards" after log in, it will show me the same page even I log in my account from either phone number. Is it normal? Should "My Rewards" page be assigned to each phone number?...

Resolved! Rewards Missing

My Rewards Dashboard is totally blank. Why?

Resolved! Stuck in activiation

I am trying to activate my account but when I log into the app on my phone to download the eSIM, it tries to send the MFA security code to the new phone number which I can't receive because I haven't installed the eSIM yet. Is there a workaround flow...

Resolved! Can't log in. Being asked to "reactivate" account.

I have had an account for years and my phone works fine. However, when I try to log into my account now, it asks me to reactivate the account. When I put in myemail and pswd, the next screen says either "Resume Activation" or "Go To Login Page". I...

Resolved! Contest

I subscribed but no SMS to enter in contest

Resolved! upgraded subscription

I have upgraded my subscription last week. It will be effective on the renewal day next month. How can see my upgraded subscription after I log in my account in Public Mobile?

Payment Will Not Process - No Access To Customer Support Agents

Hello!Payments are not going through today and my plan has been cancelled.It seems impossible to get to a Customer Support Agent, could someone help?

Minutes

If we get the plan with 1000 minutes does that include calling from the US to Canada?

I need my account number as I can't access on my portal

Tranfer number

Overcharged. Need a credit

Hi, so I changed my plan effective the renewal date and the new payment for the new plan was already taken on the 17th but they had suspended my account and needed me to pay again. And so I did but need to be refunded for one of the 2 payments I made...

data

MY data wont work on my new moto g 04 but works on my old samsung. I have tried options from youtube turning on data going through developer options and nothing works .My data worked at first and i recently added data twice but no go.I put my sim car...

Phone Number

Is it possible to transfer a 534 phone number?

Payment processing

I’m having trouble paying for my subscription….i have used the same card for close to 2 years and now all of a sudden it isn’t working?as well as using other cards still no payment? So confused pls help

where do I get a port out pin ?

Im transferring my line to another provider and the other providers asks for a pin if you do not know or your response is to leave it blank do not comment. Please only comment if you know how to get one

Resolved! want to change subscription to the promotion plan

Hi, I want to change my subscription to the promotion plan $29 canada-us-maxico. But it doesn't show up in my account as an available option. Can someone help me to do it. Thanks

Help accessing my account

I need to update the credit card and phone number on my account. I cannot access the account. I am not sure the account was even set up (back in June 2022).

Payment

How do I see how I'm paying for my account? I think I registered my credit card although I don't see how I can confirm this?

Problem with transfer number from FIDO to PM

Problem transfer my FIDO number to FM

I messages

Hi. When I go into my settings, apps and then I messages, it only verifies my email, and cannot verify my I message. I recently signed up for public mobile. Help!

Resolved! Roaming in Brazil

My son’s in Brazil and has a public mobile CAN/US subscription. Is there a way for him to continue using his phone while he’s there?

Resolved! Update my file with New Visa Card information

Can I talk to a person to help me up date of new Visa card info.

Community

Forum Posts