Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Final Update: The Mobile Network outage has been resolved and service should work as normally will.------------Update 2 from TELUS: Service has been restored to a majority of customers, with repair efforts continuing on the remaining cable damage.---...
I am given the number is was already exsisting before
Hi thereI transferred my number from Vergin mobile end of the April and everything was perfectly normal, but the text messages stop working since couple of days ago.
Hello im trying to activate a new line but im getting an error when im about to download an esim . And i was charhge 3times in my credit card. Please Help
How do I even get connected with a real person who can resolve my issue about porting my number from Rogers?
Hey not a question but rather some feedback.It seems that questions are always being asked about the Can/Usa roaming .Having worked in the telecommunications cellphone biz for 14 yrs .it might be a good idea for Public Mobile to setup automated messa...
How to redeem rewards with the new points to reduce bill
we have two plans and one plan invoice went up $8.00 the other $1.00 any ideas why we have been with PM for 5 years
Hello , I am going to be visiting the USA , mainly the Midwest area . Can anyone confirm the $34 month plan can actually used in the USA without extra Add-on charges with making calls , sending texts and using the 50GB data provided.
Hi People how long is my Free Data prescription last until it expire?
Referred 3 people recently…but can’t see who I referred and if it registered
Hi, wondering if anyone else had this problem and was able to solve it. I have travelled to the US using my plan that includes US Data. I was able to connect to the network no issues and it shows I have manually selected T-Mobile and LTE as recommend...
Hi, I don't seem to have service on my device. It was working fine until a few months ago, my subscription is still active.
PM charged (withdrew from my bank account) twice this month.1) how can I get refund for the extra charge.2) how to avoid the incidence to happen again.note: after I successfully logged in my account, I m asked to “complete activation” but I have been...
When traveling in the USA, which cell phone carriers does PM use?
Not happy with the forced switch to the new rewards, so I'm thinking to switch from my $25 plan to the new $15 plan. I have a lot of data from previous years christmas bonus data plus the latest data "gift" (for switching to points). If I switch to ...
HelloLike many folks, I just ported in yesterday and been having text/SMS issues as well as caller id not working. Calls, data and voicemail work.I've restarted my phone (S22) many times and also tried resetting network settings. I've cleared the c...
The message was like "payment was received but some error occured", CIBC app shows money deducted from credit card, but when trying to login to my account again, I am still being redirected to "Let's complete your activation", after pressing the butt...
I have been getting my referral credit $1, loyalty credit of $3 and my auto pay credit of $1 every month up till this months payment. Why? nothing on my end has changed.
I recently transfer my phone number to Public and in my settings on my pone it's still trying to activate it but i have done research and when you're supposed to receieve the confirmation sms i have not receive it.
If I am travelling to the US for a week and want unlimited talk and text and 4GB data, what are my best options?
Prior to paying for my subscription the public mobile website said my device was ESIM compatible. However, after payment and downloading the app it suddenly says it’s not?’ Also, the app is garbage and it wouldn’t load a support ticket request so I’m...
I followed all of your suggestions.Anyone calling my cel phone still says they cannot hear me, words are choppy.
I just got switched over to the Points Rewards and I see that I got 5 points for Welcome Present.I also got another 5 points for Give Back. I am not complaining but does anyone know what give back is?
Hello,I have not been able to receive MMSs since switching to Public Mobile last week. I followed the instruction from "Possible fix for MMS issues when switching to Public, picture messaging not working but data is fine" from Jay_MB minus the Textra...
Hello I lost my phone and my email on file is expired. I am unable to access my account and cancel autopay. my email on file is ******* please help asap. Or else I need to start the credit card dispute process. @ customeragent
Im currently a customer with public mobile, been for almost 2 years. I contacted customer service but havent heard anything back yet. Has anybody upgraded to a new phone with public mobile and kept their phone number? my iphone 8 is on the brink..
I ported my number to Public Mobile on May 6 but I still cannot call out as of today. The agent texted me but could not do anything to help. What can I do besides cancelling?
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