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I am still not able to connect my new phone to my account. Is there any other way I can get some help. When I click on the expert messaging link it says that I have an open conversations and when I click on it it goes to something went wrong page 

My old phone died. And I need to activate my new one. I have an account 

it doesn’t give me the option for email

I get the same window “ something went wrong “ both with chrome and safari incognito mode

I tried the did not receive code, and it doesn’t have an email option or voice option it only just resend the code to the phone number. I click the link to start a https://expert-messaging.publicmobile.ca/guest/chat and it says “ something went wrong...