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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 61 replies
  • 15 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 171 replies
  • 18 Bravos

Resolved! US add on

I recently purchased 1000 US minutes. I’m in the US , when I try to use my phone here ithe voice message I get is telling me that my plan does not support , ?? I already put an add on

Earl2 by Good Citizen / Bon Citoyen
  • 28 replies
  • 0 Bravos

Call forwarding: connection problem or invalid mmi code

I'm trying to program my Call Forwarding but I'm getting the following error: Public Mobile MessageCall forwardingConnection problem or invalid mmi code Reference:

omin by Good Citizen / Bon Citoyen
  • 1 replies
  • 0 Bravos

Some people can't call me

Some people can't call me and text messages from them are not received since I switched to Public Mobile and transfered same number.

Elaine90 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

trouble transferring number

Hello I am trying transfer my number to Public but it has been two hours and I still have not got a text from Virgin for the transfer of 416-xxx-xxxx, IMEI xxxxxxxxxxxxxxxxxxxxxxxxx Edit by Dunkman: removed personal information  

PamC by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

iPhone XR

i can receive calls but can't make an outgoing call everything else works. can you help please 

king43maple by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Regarding data usage this month

I wanted to change my plan to the $45 plan with 20gb data. I am in an environment without WIFI for this month and possibly often enough in the future, where I will be depending more on my LTE data. I have already expired most of my LTE data this mont...

jkmatthie by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Unknown number/caller

I've been calling several landlines recently and the recipients tell me that I'm showing up as Unknown Caller (or Number). This started happening within the past several days, and before I switched my phones. They're all on Bell if that makes a diffe...

toast by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Can’t make or receive calls

I cannot use my phone right now.  I cannot call or receive calls.  I’m trying to reset my password to access my account but I keep getting a message saying ‘there was an error trying to reset your password, please try again later’.

jessjar by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Change account email

I cannot sign into my account for some reason. Furthermore, the email attached to my account no longer works. So I cannot get the code they send to the email in order to sign back in. I am looking to fix that. I want to pay my bill and can’t even do ...

1Star by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Add-on cancellation

Hi,my account is charged for add-on every month. I wanted that add-pin for just month. But it keeps changing me every month. How can I cancel it?

deepthinairp by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Plan Duration

A family member is considering joining Public Mobile and is considering the $40 15GB 4G plan.  Does anyone know if this pricing is only for a specific timeframe?  Does it change after a period of time or is it locked in until they change the plan?  W...

Switching to Public Mobile

I am considering switching from a different cell provider to Public Mobile.  How long does it usually take to port my number?

Resolved! Enabling VoLTE for not listed phone

Hello, I have a phone that is not listed on the official list of VoLTE enabled devices but I know it supports this feature. I used it in Europe over the last summer and VoLTE was frequently turned on. It's a Xiaomi 12. Is there anything I can do to m...

JSapa by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

New sim card needed.

So my boyfriend set up my account years ago for me and has recently passed away. Im neededing a new Sim an access to my account. 

519-778-6129 by Good Citizen / Bon Citoyen
  • 10 replies
  • 2 Bravos

Switching to PM - Honest feedback

Hey there, I am a Chatr customer currently, but looking for a new provider. I have purchased my SIM cards from PM (one for me, one for my daughter), but still hesitant to switch. Money wise, PM is the BEST way to go...right now I'm on 3G plan with Ch...

MomsLife by Good Citizen / Bon Citoyen
  • 28 replies
  • 4 Bravos

Resolved! Add-on US roaming

I'm trying to buy an add-on US roaming but when I try to go to the page that shows:"Oops! We encountered an error processing your request."

rosane by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Can't receive calls

Hello, I got my new sims card in the mail and registered my phone, transferring my old number from Virgin, about 3 weeks ago. I can make phone calls, but am not able to receive them still. I tried all the quick tricks, like restarting my phone, toggl...

atlanticscaff by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

charged twice

hi there, my sim was lost and i disabled the sim later i have got a new one after some days due to the change i am getting  charged twice i have one account for my daughter C$15.00 and my plan is C$34.65, However i getting charged C$42.00 on March 31...

Muller by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

top up wont work

i key in PIN for top up it says I ve 35 balance but still no service no data

naseemsh by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Password don't work.

Password don't work and i can't reset it. Help. My daughter's phone broke. Im going to be paying for an account i can't use. 

Trevorwiseman by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Incomplete activation

I registered 5 days ago and still I don't have my public mobile phone number! At the end of activation process I received 821 error. I tried to chat with SIMon to remove the issue but it didn't work!  I paid $42 for the plan and $10 for sim card. Wha...

mosaed by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

What is the texting app for android users?

Further to my post complaining that   mms-sms  picture and video messaging  is not working for me. Just watching the James Corden  late show  where they were discussing the draw backs and at times late delivery if delivered at all of mms text and pic...

Milk by Great Citizen / Super Citoyen
  • 7 replies
  • 1 Bravos

Re: Fraud

I got a new public mobile offer to pay 45 dollars for 20g of service so I bought a 45 card today and try to add it  i add$20  but couldn't  add the other  $25 .and it tell me to go to my community  . Is there anyone here can help  mi  because my pati...

Highwall by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Resolved! Public mobile cancelled my plan without warning

I had the 20 gb for 35 dollar plan. I‘m currently overseas so I’m not using my Canadian sim. Today they sent me a message that they are sorry to see me go. They sent me a email about the I can sign up for 15 gb for 40 plan. Not sure about how I go ab...

radeon88 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Outgoing text messages showing up as original Public Mobile number

Hello,When I switched to Public Mobile, after I got my SIM card I got a temporary number.  Then once I confirmed the temp number was working OK and I was happy with the cell reception and performance, I ported my real phone # to Public Mobile.  While...

Slothie by Good Citizen / Bon Citoyen
  • 15 replies
  • 0 Bravos
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