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Esim & Sim

Jughead7620
Great Neighbour / Super Voisin

I just recently tried to join public mobile but in the setup process I indicated my phone was esim compatible and it turned out it is not. Now it won't let me complete the registration process or go back to change from esim to regular sim. I cannot do anything or even get off the phone is noncompatible with esim page on the app. The payment has went through but I have no way to use it. Any help out there? 

I also looked for a number I could call but nothing is available.

 

2 REPLIES 2

Sansan
Mayor / Maire

You will need csa help.

Message them directly at the link below. Repaone time will most like be between 24-48 hours from now.

No phone number to call. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

hTideGnow
Mayor / Maire

hi @Jughead7620 

you will need to ask PM support to help. 

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage           

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