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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Not receiving SMS messages after port from Bell Mobility

Yesterday we transferred from Bell Mobility. Calls work, and data works. SMS does not work.iMessage is stuck 'verifying' against my phone number.Require help @CS_Agent

Resolved! SIM card not delivered

Hi there, I just registered as a new customer. My new SIM card has not been delivered and it has been over 3 weeks. I need a public mobile person to check on the delivery status for me.

Resolved! Roaming issuesService

I have the 50g Data Canada and USA calls and messages package. When going to call a person in Roam after dialing the phone the call does not go through it says calling then ends. When receiving a call it goes to voicemail immediately the phone does ...

When I have to pay?

I have received the below message, just making sure this means that I will lose my phone number and account if I do not pay by July 4th, or 90 days after April 5. Your services are on holdSubscription Expiration Date: Apr 05, 2024Your services are o...

access to account without having an access to cell phone

my wife doesnt have an access to her cell phone, should would like to update the payment method , but in order to connect to her public mobile account the code sent to her cell phone , what should she do?

Travel problem

Hi, I need to go back to my hometown for the next 4 months, what should I do with my plan? Can I cancel it directly, will this close my account? Thanks!

SMS Issues

Hi!Anyone can help me on what yo do. I cannot send and receive text messaging.

iPhone 13 doesn’t receive non iPhone calls

I’m new to PM. Have an iPhone 13 and installed an eSIM with my subscription. For some reason I don’t seem to receive calls, texts, or messages from non iPhone users. If someone with an iPhone calls or texts, no problem. If they don’t have an iPhone, ...

Resolved! Refer a Friend Contests

Have we heard any info on if / when winners were selected and awarded their prize yet ? Looks like contest closed March 15th with winners to be drawn April 11, but I can't find any info after the announcement.https://www.publicmobile.ca/en/bc/get-hel...

Resolved! iPhone 13 can’t send and receive SMS

Hi got a plan 2 days ago on eSIM.Everything works well. Data, phone but sms are not sending / receiving.APN : isp.mb.comI tried changing it to SP.MB.COM but same result. Powered off and on .only thing I didn’t do it reset network setting as I don’t w...

Refund request - Wrongly clicked on renew now

Hi, @CS_Agent I was about to change my subscription which will be renewed tomorrow, April 20th, but I wrongly clicked on renew now by mistake, may I know if there is any way that I can get the refund redo the change. Account number : xxxxxxxxxxxxxxxx...

USA/ Canada Plan, Data not working in USA

I’m in Florida right now and it’s really spotty. Even though it will say I have full bars of data, nothing will load, iMessages won’t send. Sometimes it will work, sometimes it won’t. Any fixes for this? I have roaming enabled. I have the 60gb/month ...

Need help ASAP!

Customer service agent is not helping me, just telling me to try things I’ve already tried. The online site/my app on my new device (iPhone 15 Pro) will NOT let me purchase a new eSIM. I have not had an opportunity or time to get to a store this week...

iPhone 8 text messgaing

I have a iPhone 8 and I can send and receive iMessages only, can anyone help

New plan

I am not receiving text messages at all

Is there any proof contact a CS Agent will resolve this problem??

With regards to this issue with texting, iMessages and Facetime, see link below.... does sending them to a CS Agent actually resolve anything? Or are we just wasting everyone's time? Can they actually do anything? And if they can, why hasn't the li...

Activation incomplete

After 3 weeks I finally received a sim card. I downloaded the PM app to complete activation. I logged in and went to the complete your activation portal. And then nothing happened. I couldn't get to a keep your old number portal, or anything. Dead...

New customer

I have a voucher. I have a SIM card but I can't seem to subscribe and get a phone number without a credit card and I'm getting very agitated.

SIM card

Hi I deleted my SIM card and I bought another eSIM and I was told to send a copy of the payment where do I send it

No texts

Hi!my husband just switched to PM and his texts aren’t going through…. He can make calls and the internet is working…. But no texts are being delivered or received he can’t login to his PM account because of the verification sent via text message (he...

Resolved! In the US

Using my wife’s phone, In Florida now, have CanadaUS PLAN, no internet. Turned phone on and off, toggled airplane mode.finally did a Network Reset,now unable to make or receive calls.says I’m on AT&Thow to fix, anybody?

Resolved! Missed calls go to VM rather than forwarded number when out of service area

Hello-I was recently traveling outside Canada/US so purchased a SIM card to use while abroad. Before I left Canada, I set up my calls to forward to a TextNow number. The forwarding worked fine when I tested in airplane mode before I left, but when I ...

How to unsubscribe?

Can I talk to someone to unsubscribe?

A1 Forbidden

Trying to log into new account and get A1 Forbidden notification. Can't log in via app, not on website. Help?

Resolved! Looking for Mobile Internet and Tether Internet APN for a Samsung S21 Ultra 5G, model SM-G998W.

I started a 4g plan in Jan 2024 with a Huawei P40. Physical SIM installed and registered flawlessly. I recently acquired an S21 Ultra running Android 14 in excellent condition and swapped the PM SIM over to the S21 Ultra. It seemed to be a smooth tra...

Resolved! Service not working

My account is activated and I can make phone calls. However, I cannot send or receive text messages.

New Points Program

How can I find out what my new bill (subscription) will be once the old Rewards program officially ends in May and the new Public Points system applies? I currently have a $15 subscription and pay $10.17 after tax. My current subscription cycle is un...

Long Distance Add-Ons Doesn't Work

Hello,I purchased 300 International Long Distance Minutes add-ons and it shows on my account overview. But I still cannot call US from Canada. Get 'Sorry, your call cannot be completed since you used all available minutes'. I assume the add on would ...

SIM not activating

Just bought a sim plan, but my sim card is not registering. When I logging it is sending me a code to my phone number but I am not receiving the text on the phone

Resolved! Charges on my account

I have 2 charges of 34.50 and one of 5.18 on my Visa bill all from the same date. I recently purchased an add on but not two. Who can help me with this?thanks

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