[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Port in from voip.ms
Hi,I activated a new plan on January 23. Once everything was working, I used the mobile app to transfer my number in. It’s a voip.ms number, which I understand is treated as a home phone line. The form didn’t provide space to enter the information vo...
Reinitiate Transfer Request [Fido to Public Mobile]
My initial transfer-out attempt was unsuccessful because Fido did not send the authorization message required to complete the port.I have since contacted Fido, and they confirmed that a 48-hour bypass has been placed on my number, meaning authorizati...
Payment history and upcoming payment showing full price without the 50%off promo
Me and my friend switched to Public mobile after seeing the flash sale 50%off for 24 months, but my friend's Public mobile app shows the payment with the discount while mine is not. i reached out customer service but so far no response. Does anyone h...
Transfer number problem
I tried to transfer my phone from yesterday and I got a text message saying that I have trouble to transfer it. Is there any phone number I can call PM customer service? I tried to send message through community, but I couldn’t get any response.
Issue with Number Transfer – Incorrect Account Number Message
Received a message from Public Mobile saying that there is an issue transferring my number because an incorrect account number was entered. However, I have already received a confirmation message from my original carrier indicating that the number tr...
Activation issue
Received public mobile message that I have trouble transfer my number to public mobile. Please help
New activation issue
Hello, can you please help? my phone number did port out. I didn’t hear from support and I’m trying to get in touch with support, but I’m not sure how that work. Can you please help with transferring my phone number over
Resolved! eSIM installation was failed. Should I purchase a new SIM to resolve the issue?
I understand the support team is overwhelmed. I’m out of service nearly 20hrs, I’m thinking if I can resolve this issue by myself, since there is no any response to my tickets at all. Currently there is no PM eSIM installed on my phone. On app, the e...
Resolved! Billing Refund
Hi,I placed an order for a Public Mobile SIM card yesterday, and I have been charged $33.6 for the SIM and the monthly plan.I have spent several hours trying to find answers and have been completely unable to reach any customer support.This service ...
Porting No texts or inbound calls almost 24 hours
Replied yes to previous provider request to transfer. Still no text or inbound calls almost 24 hours. Have sent a message to customer service, no response yet
Flash sale offer
Took opportunity of the flash sale offer from yesterday. Said YES to port my number over, I can see my number on the app and can use data and can call people however no calls or texts are coming into my number. Further more did not get a confirmation...
Will I Lose 50% Promo If SIM Arrives After Jan 26?
Hi,I just completed payment for the 60GB 5G plan with the 50% off for 24 months promotion (Jan 23-26 offer).I selected physical SIM delivery, but I'm concerned it won't arrive before January 26.My question: Since I've already paid during the promotio...
Resolved! Overcharged for addon that did not work
Hello,I purchassed a $20 data addon in dec and then had to renew my plan because I could not use the internet addon. It did not do anything at all. I was away and Just remembered to email as you do not have an easy way to do this on mobile itself. It...
Mobile data 5G/LTE not working after porting from Virgin
After porting iPhone 13 from Virgin mobile last night, I’m still unable to connect to the internet via mobile data even if it shows 5G/LTE on the status bar / control center.steps I did:Restart Phone, Airplane mode 30s, Reset network settings, APN is...
Sim card activation problems
Having trouble with Sim card activation. App shows my plan has been activated. Have tried restarting,reinserting Sim, and clearing network settings. Anyone with tips or suggestions aside from submitting a ticket which I have done?
polar vortex offers - why for new cx?
I need a same offer which is currently being offered to a new public mobile cx, I have been a public mobile cx from last 2 years. What's the point of sticking with Public Mobile if we cannot be honoured with the same deals as new cx
Double charged issue/CS times to resolve
Hi, has anyone gotten a response from CS_Agent around the promo code/double billing issue? I was affected and I sent a message on Friday and haven't heard anything... this needs to be an all hands on deck situation.
Resolved! Number transfer from Fizz failed
I switched to PM yesterdayI received message from Fizz and replied yesI received message from PM saying wrong account number, and they will contact me shortly (it's been a day now)I can't do the transfer from my account, says invalid phone numberWhat...
Issue with Porting my number from Telus
I joined PM yesterday, ported my number immediately. Telus have since cancelled the service, and now I’m stucked with a random number I chose, with no access to my old number. This has been since 6pm yesterday. can someone from porting team help me ...
Porting in
Good morning there,My number port is completed. I can make outgoing calls, but I cannot receive incoming calls.Please refresh or reset the voice routing on my line.
Promo Not Applied
I signed up and subscribed for the 50% off flash deal promo, but as soon as I downloaded the app to sign in, it told me to pay again (which I did) but now it shows no 50% promo and my next payment shows double the price ($40)! @hTideGnow @J_PM @DR_PM...
Fizz to Public Mobile: incomplete port
Hello,I tried to port my phone number from Fizz to Public Mobile yesterday but I'm unable to receive phone calls. I can make phone calls and my phone number appears to be correct. I can't send texts either. I really need to solve this as I'm not rece...
Number transfer failed
My previous service provider advised that no text message would be sent during the number port-out process and that the new carrier could complete the transfer independently. However, it has now been 15 hours since I requested the number transfer. Cu...
Ported but cannot receive calls or text
Ported from Rogers, everything works, but cannot receive calls or text.
New Canada-us-Mexico can’t not call us number
Why can’t I call U.S. phone numbers while I’m in Canada, even though I just activated the $20 Canada–U.S.–Mexico plan?
Resolved! Incomplete Port
Hi I ported from Freedom yesterday. I was very careful to text YES to the freedom port request immediately as I read that was the main issue that could prevent proper porting.I can make calls and it shows my correct number on my wife's phone caller I...
Resolved! Calls
I switched to Public yesterday but my calls go directly to voicemail and I do t receive verification codes
Incomplete Number Port – Unable to Receive Incoming Calls
My number port from Fido is incomplete. I can make outgoing calls but cannot receive incoming calls. Please complete or re-push the port.
No phone service
I transferred my phone number from Koodo and I used eSIM. I got connection and service when I just set up transferring my number. I also got the message from Koodo saying my number has been successfully transferred. But after few minutes, I lost conn...
Porting from Freedom Mobile Failed
Hi, I attempted to switch from freedom mobile last night and replied Yes to the porting request and it's been over 5 hours and I'm still active on my freedom mobile sim. I asked freedom support and they said the port request was cancelled because it ...
