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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 10833 Views
  • 105 replies
  • 26 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 21782 Views
  • 181 replies
  • 24 Bravos

My phone isn't showing the same data usage as on my online account

I keep getting SMS texts saying I've used 95% of my data.Samsung Galaxy A8 is showing 557 MB of mobile data usage out of 2 GB.  (the 2GB is from an older previous add-on, but my phone is still showing it)But my regular account plan is for 250 MB. I a...

Hadza2 by Good Citizen / Bon Citoyen
  • 304 Views
  • 7 replies
  • 0 Bravos

Resolved! More points

I think we should get more than 1 point for community rewards when it's so high to receive any rewards! Like maybe up it to 2 points per task completed etc.

KayKaos by Good Citizen / Bon Citoyen
  • 245 Views
  • 3 replies
  • 0 Bravos

Fraud! Sim jacking?!

Hi All,Recently my PayPal was hacked. Luckily the bank got my money back and I cancelled PayPal. However, the person who did that somehow was able to get verification texts. I now seem to be unable to get verification txts to my phone and fear this h...

Cc payment no confirmation (error code)

I paid for a sim to be sent and the $45 dollar plan I paid via cc which I was charged for, but I never got a confirmation or email with info of arrival date.

Ewrench07 by Great Neighbour / Super Voisin
  • 166 Views
  • 2 replies
  • 0 Bravos

Service

I can’t receive calls or texts 

Alaa2 by Good Citizen / Bon Citoyen
  • 133 Views
  • 2 replies
  • 0 Bravos

Resolved! New and Old Phone numbers showing up..

I just created a new Public Mobile account, and instead of porting my number (which has already caused me over a week of issues) I opted to select a new number. It seemed to go fine, but now for some reason I have both numbers showing up as options o...

Chelsea1988 by Great Neighbour / Super Voisin
  • 355 Views
  • 6 replies
  • 1 Bravos

50GB Canada-US plan for $45/month

Hi there. This plan is currently being offered in the Announcement section yet I can't find it anywhere. Can someone please share the link to this plan?Thank You.https://productioncommunity.publicmobile.ca/t5/Announcements/Limited-Time-Sale-Extended-...

Resolved! Coverage

If I get public mobile 4g plan for Mother. Is coverage strong, Oshawa, Port Hope & Coburg area?Both calls, email, SMS and MMSThank you 

CelticBoy by Good Citizen / Bon Citoyen
  • 258 Views
  • 5 replies
  • 1 Bravos

switch plan

Hello, I recently upgraded my plan from the basic option to the $39 plan, but it hasn't reflected on my account yet. Could somebody know when the new plan will become active?

sqcd111 by Good Citizen / Bon Citoyen
  • 134 Views
  • 3 replies
  • 0 Bravos

Resolved! customer service assistance required

Public Mobile is emailing me telling me to activate my already active account. Don't know why this is happening, but it's the 2nd time now.Can a customer service agent stop this from happening?Chatbox to contact customer service agent isn't working f...

Bry_guy by Great Neighbour / Super Voisin
  • 250 Views
  • 4 replies
  • 1 Bravos

Resolved! Public Mobile overseas talk/text

I will be using my Public Mobile plan (with sim card in my  iPhone) while travelling to China and HKSAR,  will I be able to receive calls (talk)/ text messages originated  from Canada?

3813 by Great Neighbour / Super Voisin
  • 309 Views
  • 5 replies
  • 1 Bravos

Resolved! Credit card won’t change

I have my card on my daughters account. I can get into my community to try to get help to have it removed. We cannot get into her community to ask for help. Am I right to understand only a moderator is able to remove or change? Wow that seems silly. ...

stephannne by Great Neighbour / Super Voisin
  • 337 Views
  • 6 replies
  • 1 Bravos

Resolved! Lost Phone Cant Cancel Subscription

My brother has lost his phone but cant sign in to his account to cancel his plan because there is no other way to sign in with his account. It sends a code to his phone but his phone is lost so he cant enter the code. how does he cancel his account?

canadian_made by Great Neighbour / Super Voisin
  • 257 Views
  • 4 replies
  • 1 Bravos

Resolved! can't log into my account

 created public mobile account and cannot log in.- created account with old phone number and was unable to port number over- public mobile created a new phone number and cannot log into my account as a result

Keyshawn by Great Neighbour / Super Voisin
  • 134 Views
  • 1 replies
  • 0 Bravos

$65 CANADA & USA Plan

Hey there Community!My partner and I both purchased the $65 Canada and USA subscription a few months back, we had just entered the USA a few weeks ago and although we see our phones are in roaming and we can access data, our phones cannot make calls?...

iamXOA by Good Citizen / Bon Citoyen
  • 416 Views
  • 11 replies
  • 0 Bravos

Resolved! Multiple Add Ons

Hello all,Want to know if I can use two add-ons for long distance calls to two countries?For example: One for Australia and one for the US at the same time?Cheers!

Anay_D15 by Good Citizen / Bon Citoyen
  • 266 Views
  • 7 replies
  • 0 Bravos

why is my account on hold

anytime i try to pay to resume services, it says that they cannot process my request. why?? it’s not the card because it’s been working for the last 1 year so why isn’t it working now. please help

tobi12 by Great Neighbour / Super Voisin
  • 240 Views
  • 10 replies
  • 0 Bravos

Not receiving confirmation texts after transferring number

Hello @CS_AgentI started with public mobile this month and transferred my number from rogers and I have not been able to receive verification text messages or calls from any website since the switch e. This is a serious issue as it is preventing me f...

Craftis by Great Neighbour / Super Voisin
  • 230 Views
  • 4 replies
  • 0 Bravos

Credit Card Info

Hi I am trying to retrieve my credit card information from my last payment as it is a new card, my card was stolen so I need to cancel it! I need the number and CVS digits

Tayjah by Great Neighbour / Super Voisin
  • 149 Views
  • 3 replies
  • 0 Bravos

Can’t change payment method

Got a new credit card and trying to process my new payment for the month but it just continues to say we cannot process at this time, even though all my credit card info Is correct and up to date. 

Dani20 by Great Neighbour / Super Voisin
  • 109 Views
  • 2 replies
  • 0 Bravos

Sign on

I don't have the app nor do I want it. I prefer to sign on online.Every single time I sign on it tells me that a message is been sent to the phone. Below this, there is a box that says to check if this is a trusted device. I check it. Yet I still get...

Sansan by Town Hero / Héro de la Ville
  • 176 Views
  • 6 replies
  • 0 Bravos

Resolved! Can't make a call to the USA

I purchased a add-on but it states I have no minutes eventho my usage plan states I'm good for 15 days

Fabian3 by Great Neighbour / Super Voisin
  • 171 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't log in to my account

When I try to log into my account I get a window saying lets continue my activation. I have been activated for several years already.

dangerD by Great Neighbour / Super Voisin
  • 115 Views
  • 1 replies
  • 0 Bravos
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