Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I am having trouble activating my SIM card/subscription. My connection was interrupted while I was in the activation process and I am now getting a message on the app telling me to contact a customer support agent, but there are no actual dire...
I am trying to transfer my phone number from my previous provider to Public Mobile.I cannot recieve the SMS no matter how many times I request, the email code I can get but then I am requested to get the SMS code which isn't being sent.Please let me ...
I have and upgrade plan with 500 international long distance, can I call Portugal with that plan.
How do I do that?
Everytime I dial 611, I am told that I have 1.9 G left, while I have a 40 G plan. How can I have only 1.9 G left only a few hours after renewal? Please help me fixing this.
My husband transferred to public mobile on January 31. He has no texts in or out. can make outgoing call but cannot receive calls. Have tried removing and reinssrting Sim card. Still no service Cannot contact support since can't receive code (no text...
If we have subscribed for a plan , will the plan price be same as long a I am with the plan or public mobile is going to increase after a while?Any long term subscribers please answer my question.currently I am with Fizz.The plan we subscribed will b...
Hi there, I just subscribed to Public. I added the e-sim to my device but I was unable to receive text messages with my new public mobile account. I was troubleshooting and deleted the e-sim in the process, as I thought I could add it back to the d...
Hi there, a friend of mine has many more (and much lower priced) options to change their subscription to than I do... Why is that and how can I get access to the lower priced plans?
My billing cycle showed til the 24th of February but now it shows it starts on the 24th. Had I known this was the case I would have cancelled my service on the 23 February. I would like to cancel my service as of today February 24th not March 26th, a...
Hi all, sorry this may seem like a stupid question. I was recently offered a 60GB data plan for Canada, the US, and Mexico for a decent price. What I wanted to know is if that means using the data while I'm travelling in the USA/Mexico will still inc...
I want to go back to my 250MB subscription but when I look at all the subscriptions options it isn't there...
Hello, please my line xxxxxxxxxxxxxxxxxxx was suspended because of payment issues, i just updated my payment method, can you please process it so I can use my line? thank you
Hi, Sir, I transferred my Bell number to public mobile(I wrote wrong MEID).it doesn’t work now, can you help me? I got email from Telus, they told me I can not receive call. I will wait for your answer, otherwise I can not use public mobile, because...
Hi there,I just got my public mobile connection yesterday but am totally unable to connect to it's cellular data. Can ANYONE HELP ME OUT PLEASE!!
My old card is set to expire and the account settings keep saying that it is (not able to process request). I have also performed this on 3 different browsers and also within their ios app.I know its not my card details because I have also just updat...
Hi All,I need to update my credit information as it is expiring, however, I cannot edit the required fields (I am only able to edit the Postal Code). I submitted a ticket here, but any advice on how to resolve?Thanks!
Checked my account and can no longer see where all my old Xmas bonus data and minutes are showing on the site. Hopefully I didn't loose them as I was counting on them as backup for me $13 basic plan. Any thoughts, were to look what to check. I was a...
My mother has her public mobile phone in TTY mode but cannot initiate a 711 call because an operator answers. Plus banks won't talk through a middle person. She cannot hear at all.
Hello, I just signed up yesterday, but my wife’s phone is having troubles here in Canada. The cell phone seller said the phone would work, but it’s not working. Can I just pause my service till I get everything sorted out? Thank you!
I lost my phone and can no longer access email that was associated with my public mobile account how do I get it my account?
So I arranged for my family members to get PM accounts. What I did not understand was that PM does not operate in the UK… not even roaming…. Here’s how that became an issue. My son has been locked out of his Hotmail account, in order to recover it,...
Hi @Fooboto does it mean that the number on my old phone will be transferred to the new phone when I get a new eSIM on the new phone, as well as long as I log in to the app on the new phone with the same user name? Thanks, I wanted to clarify as I a...
Hello!I would like to get my subscription paused for the month of March and April.Thank you!
Hi How do you switch off call barring on nokia 2780? I have found call barring in the settings but the phone won't allow me to select enable incoming or outgoing calls. Thankyou Lorene
Hello, My phone was stolen so I had to order a new sim card off Amazon. I finally received my new SIM card in the mail and now I'm wondering how I go about setting it up so that it will be attached to my existing public mobile account and phone numbe...
I subscribed to the 60 gig account and I need my telephone number from Bell transferred to this account new service. Can I not use my Bell telephone number that I had with Bell and transfer it to here??
I got two SIM cards for PM from Amazon for me and my wife. I went and activated the first one as per PM instructions and selected a subscription and paid, received a new number etc. Then inserted the card into my phone. Completely dead, tried in my w...
I registered the plan included 7 countries long distance, why I still can't call.
