2 hours ago
I just set up.my Public Mobile account and activated the sim card. Number ported and everything works except accessing voicemail by holding the number 1 down on the key pad. I get "Missing voicemail number. No voicemail number is stored on the SIM card."
And then the options are Add Number or Ok. When I click the add number it goes into a set up screen and when I click on Voicemail - Set up it says voicemail number not set. Does anyone know how to get the number on the SIM card?
2 hours ago - last edited 2 hours ago
@Seppy , if you are running an android device, there should be a phone app setting to add a speed dial number for voicemail. I am not totally sure but I think on iOS it's using favorites.
2 hours ago
Yes Rasti, I have rebooted it a couple of times now.
2 hours ago
Have you tried rebooting the phone? When setting up a new or use phone it's a good idea helps clear old data that may cause conflicts with a new Service.
2 hours ago
Thanks efdieO but I have already been to that link and there is nothing about how to get you number entered on your SIM. It assume the number is already entered. Thanks anyway.
2 hours ago
You will need to contact customer service agent to fix your issue. Either via the following link:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If you are having a difficult time, then you can private message CSA:
Send a private message to CSA through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
2 hours ago
@Seppy here's a link from Public Mobile on how to do it...
https://www.publicmobile.ca/en/on/get-help/articles/voicemail-faqs