So just wondering if anyone is having the same issue as I am . My friends credit card is expired and all I needed to do was update it for him ? Sounds simple right ? Lol NOT for this company . Today is day 5 of being locked out , I’m communicating with them through a friend because i have no access and his eversafe id , soon as he or I go to log in first time it says too many log in attempts locked out try again in an hour . The latest agent told me to create a new account ? Since we’ve gone from rewards to points and we pay more , where is the customer service . All they have to do is send a temporary password that works so he can access his account they have his number his email , but all they do is reply with nothing of any help other than to make it more complicated than it needs to be. I need to know where I can go to take this further because this is unacceptable to me . What does public mobile think that a senior citizen can figure this out when clearly the agents can’t ???
