New and not activated yet but shipping address wrong and so hard to talk to customer support

[Kylepi]

I'm in new client I just paid and I'm getting a SIM card shipped to me they have the wrong address it is impossible to edit the address cuz it only gives me two options the activate your selection or login selection neither ever go to a profile edit or anything else I've tried to download app I've tried to talk to agent it seems like agents are just about impossible to talk to on this chat app chatbot

[Kylepi]

I have sim but it is locked says PUK sim pin needed 

You are the provider and says to contact you 

Will you give me a private message or on this as the phone is useless without pin 

PUK pin please 

[BKNS27]

@Kylepi 

You need to contact a CS_Agent for the PUK.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Kylepi]

Hello I'm having a very hard time contacting text services my SIM card is not working as it's asking me for a PUK was there any possibility you could get that to me I'm just getting frustrated here I need to use this phone for work

[BKNS27]

@Kylepi 

This is a public community forum so edit out your personal account information by clicking on V in circle top right.

Snce you just place an order for the free SIM. Contact a CS_Agent either by typing in Submit a Ticket or Contact Agent on Chat bubble. The agent can change the address before they ship the SIM out. Be warned that it will take 10 business days to 3 weeks to arrive.

Another option is to purchase one from a Telus/Koodo/Mobile Klinik store if you are in a rush.

[Kylepi]

I d I did so order today this morning so I'm thinking we can redirect my address is

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

I can on get to edit my info need you Todo on your end please 

Want this sim and as soon as get want to order another line for girlfriend 

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

edited by computergeek541:  name and contact information removed

[Sansan]

@Kylepi  did you just buy it today?  You might have a chance to have it redirected.

Message Public Mobile directly at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437