Hi people,
@everyone
I recently changed from iPhone 13 Pro to the. iPhone 17 pro max and I realize the only way I can use the new phone is getting an eSIM. I went to my account, followed the instruction to purchase an eSIM with the understanding that it would be activated immediately but instead my phone network disappeared and on SOS.
I went through the process again after some time, getting charged twice for the eSIM and still no network on my phone but SOS.
I am trying to raise a ticket to talk with a customer representative agent about the issue. This is my first time here, as I was directed on the app. I don’t know how their customer support works and I am in dire need to get this fixed.
Also why would I get charged twice for an eSIM and still no network on my phone.
Any help and assistance would really be appreciated.
