Help Desperately Needed

[LisaMarlene]

New subscription 

esim didn’t activate 

ordered SIM card it arrived today

cant activate cause our public mobile wants us to authenticate with the 6-digit code it is sending to this phone number but the phone number never got activated. Also can’t contact customer support cause have to authenticate there too and cannot cause phone not working. What can we do cause we are frustrated 

[LisaMarlene]

Immediately after this was escalated somebody reached out to me and we got it resolved in a very short period of time. Thank you to everyone for all their help and support. Job well done

[CS_Agent]

I sent you a private message. You can view and reply to it by accessing this link:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[will13am · Accepted solution]

I have raised escalated your case to support who should be getting in touch with you.