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Forum Posts

Important Update Regarding Recent SMS Notifications

Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated.  We encourage you to visit My Account to verify the payment information on your account i...

Ck_PM by Public Mobile
  • 444 Views
  • 14 replies
  • 7 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 22302 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 33759 Views
  • 185 replies
  • 27 Bravos

Can not update my address

Hello,I updated my address from Tronto to Calgary, but still, the payment shows 13% HST of Ontario not 5% of Alberta, and also I am trying to update the expiry date of my credit card but it gives me this error " Sorry, we’re not able to process this ...

AELSHORA by Great Neighbour / Super Voisin
  • 422 Views
  • 4 replies
  • 1 Bravos

Monthly payment

Do I lose all royaty discount and auto pay incentives and pay full original monthly fee after moving to the new points program?

Gracelau by Great Neighbour / Super Voisin
  • 293 Views
  • 2 replies
  • 0 Bravos

Need a transfer request again

Hi,I have my Public account activated with new SIM card last Friday but then I still see my number active with the old provider. I called them and they said you need to send a transfer request again. They said the phone number fell of and I have a by...

JinLee by Great Neighbour / Super Voisin
  • 186 Views
  • 1 replies
  • 0 Bravos

Subscription Not Activated

Hello,I just signed up to a public mobile account and after downloading the app and continuing the activation process, I got to the last step before it said “Subscription Not Activated”. It told me to speak to someone at support but all it did was tr...

Bautista0848 by Great Neighbour / Super Voisin
  • 193 Views
  • 1 replies
  • 0 Bravos

Public Customers: Your information is being leaked

I'm making this post for the sake of two purposes: one, to warn fellow Public Mobile customers that their information is at risk of being leaked to parties that have no business knowing the details of their phone plan, and two, to let Public Mobile k...

templeofhylia by Great Neighbour / Super Voisin
  • 2145 Views
  • 14 replies
  • 11 Bravos

Overcharged

I bought my SIM card on boxing day and it was included in the offer that the 3rd month would be free but I have been charged for the third month. What should I do now?

Hanie6989 by Great Neighbour / Super Voisin
  • 188 Views
  • 1 replies
  • 0 Bravos

MMS Picture messaging not working even after APN update, multiple support requests unanswered

since posting, have confirmed a response from public mobile support, still not getting email notifications for some reason —————-—————-—————-Hello, I don’t often message non iPhone users but I have recently since switching over to public and I’ve bee...

Is there a way to talk to Human Agent directly?

After I just switched to Public mobile about a month ago, my phone number suddenly stopped working. I can't call or receive with this number. This is causing me a lot of trouble since the door bell for condo is connected to this phone number, and I c...

summer84 by Great Neighbour / Super Voisin
  • 414 Views
  • 3 replies
  • 0 Bravos

How to delete eSIM that won’t install iphone11

Paidapp shows available to installget error message opps problem, try again latercan’t buy another eSIM as app says to install the one I just bought but can’t install????help pleasecs has been less than useless 

Judebabe by Good Citizen / Bon Citoyen
  • 626 Views
  • 7 replies
  • 0 Bravos

Resolved! Subscriptions ran out

HiI'm from Canada. I'm traveling through the US and my subscription ran out at noon today. I thought it ran out at midnight. I'm trying to change my plan and pay and it's telling me it cannot process my payment at this time. I filed a ticket but what...

AngA by Good Citizen / Bon Citoyen
  • 766 Views
  • 11 replies
  • 0 Bravos

Resolved! Correspondence

Where/How do I access my previous online  email/correspondence ??

rjw1 by Good Citizen / Bon Citoyen
  • 302 Views
  • 3 replies
  • 0 Bravos

No service even though I’m in a Telus service area

I installed the Sim card and the website says it’s activated. I hit transfer number. I got a message from Kudo indicating it had been transferred, but when I try to use the phone, it says the line is not in service

Commander1 by Great Neighbour / Super Voisin
  • 240 Views
  • 2 replies
  • 0 Bravos

$34 Canada/US Plan Removed?

EDIT: Support was able to resolve the issue.Hi, I recently switched to the $34/month 50gb Canda/US Data and unlimited Canada/US minutes plan. Below is the screenshot of the specific plan I switched to (expired Mar 4). For some reason, when I check my...

NeelM_0-1711304281203.png NeelM_1-1711304392723.png
NeelM by Great Neighbour / Super Voisin
  • 520 Views
  • 4 replies
  • 0 Bravos

Some MMS not downloading

This has been happening since December, and only viewable via WiFi. I have a Samsung S10e and all APN settings are updated per the suggestions in this community. It's frustrating!

Laura1999 by Good Citizen / Bon Citoyen
  • 542 Views
  • 6 replies
  • 2 Bravos

Resolved! Add on not working

I purchased 1 GB of data using rewards; in my account, I can see that PublicMobile effectively reduced my rewards points, but I have not received the data. My phone shows, an exclamation sign next to the connection icon when I try to use data. Public...

Abys by Good Citizen / Bon Citoyen
  • 1027 Views
  • 13 replies
  • 0 Bravos

how to contact and agent

Last week received bonus data on my account because of changes with awards. I had applied to change my plan and the days was March 22 my plan ended . Since new plan of 50 GB a month appeared all bonus are no longer there. I was told by someone helpin...

Night177 by Good Citizen / Bon Citoyen
  • 478 Views
  • 4 replies
  • 1 Bravos

Resolved! Error saying Invalid phone number

I am trying to transfer my phone number from telus and it is saying that it is an invalid phone number. Can someone help please?

AliKazmi by Great Neighbour / Super Voisin
  • 550 Views
  • 6 replies
  • 0 Bravos

eSIM not working “no sim” showing

I converted from Roger’s and got confirmation of the port completed. I downloaded the eSIM through the app and it showed that it completed successful. However only data and calling works and on my iPhone is shows “no sim” and has 0 bars (the 4 bars a...

Transter by Good Citizen / Bon Citoyen
  • 1976 Views
  • 14 replies
  • 0 Bravos

Resolved! Can't Log in

I was having an issue being locked out of both the community and public mobile accounts so I changed my email address and was finally able to log into the community. Can you update my email address so I can log in to public mobile? 

Checka223 by Good Citizen / Bon Citoyen
  • 275 Views
  • 2 replies
  • 0 Bravos

Resolved! Roaming data is not working in West Florida

Hi,My roaming data was working 2 days ago. Currently, when leaving our hotel, it does not connect to Verizon wireless. Only calls work. I restarted the phone, checked on/off ariplane and wifi mode. I need to travel and use the GPS. Kindly help us to ...

HumbertoSouza by Great Neighbour / Super Voisin
  • 724 Views
  • 8 replies
  • 0 Bravos

Resolved! Cannot receive SMS

Hi,I ported my number from a internet phone service (voip.ms) to Public Mobile last night and now when it asks me for full access, it requires me to receive an SMS to complete verification. Issue is that my previous service with voip.ms didn't let me...

Gosu by Great Neighbour / Super Voisin
  • 869 Views
  • 8 replies
  • 0 Bravos

location to pick up PM sim card

Does anyone know at what address I can pick up PM sim card in either Regina,SK or Calgary or Edmonton, Alberta? This locator https://publicmobile.ca/en/on/pick-up-SIM does not work on anywhere. Thanks!

richardsmile by Good Citizen / Bon Citoyen
  • 669 Views
  • 4 replies
  • 1 Bravos

Number Transfer issue

Hello yesterday I transferred two number from Koodo.  One worked and one is stuck.  Still get service on Koodo but no texts, just phone and data.  Got the text from Public saying port is good to restart phone but obviously not working.  Have tried fi...

DAdam by Great Neighbour / Super Voisin
  • 541 Views
  • 9 replies
  • 0 Bravos

Account access

B4 I completed the setup my phone was drowned. Cant access my account because i cant get my otc. Any suggestions?

J86 by Great Neighbour / Super Voisin
  • 218 Views
  • 2 replies
  • 0 Bravos
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