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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2352 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4136 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35037 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 46910 Views
  • 182 replies
  • 30 Bravos

Voicemail

Is there a way to deactivate or do away with VM on my Android since there's no 'calling' PM support?Or is the only solution to keep my VM full?       

Ramshackle10 by Good Citizen / Bon Citoyen
  • 351 Views
  • 3 replies
  • 0 Bravos

US Data Talk and Text

Hi, my wife is in the US. She got the $30 roaming plan. She is able to use the Data but Talking and Texting will not work for her. Does anybody have experienced this and have a solution?Thanks

Bob930 by Good Citizen / Bon Citoyen
  • 390 Views
  • 3 replies
  • 0 Bravos

Resolved! USA Roaming

My current plans states the following:50GB Data within Canada and the US at 5G Speed5G Speed up to 250mbpsUnlimited Canada-US wide minutes and messaging plus unlimited international text and picture messagingCalling Features: Call Display, Voicemail,...

Sura by Good Citizen / Bon Citoyen
  • 819 Views
  • 6 replies
  • 1 Bravos

sim swapping

hi, i just had my SIm swapped with Public and it created a horrible mess. They hacked into all my accounts including bank and credit card. When i asked for help from Public mobile there was no one to call, and online took over 12 hours to get through...

MelanieFurman by Great Neighbour / Super Voisin
  • 400 Views
  • 3 replies
  • 0 Bravos

Refund

I purchased a SIM card from Public Mobile and paid the fee, but it didn't arrive on time. After waiting, I switched to another telecom company. About ten days later, the SIM card finally arrived, but I no longer need it. I want to cancel my account w...

Jasonyyy by Great Neighbour / Super Voisin
  • 440 Views
  • 3 replies
  • 2 Bravos

Activation unsuccessful and I can't get my money back. What gives?

I went with Public because it was advertised that I could provision remotely and use an eSIM. My phone supports this, but after multiple attempts the eSIM install fails. Alex in support now tells me I need to go out and buy a physical SIM to make it ...

PhilJette by Great Neighbour / Super Voisin
  • 553 Views
  • 2 replies
  • 0 Bravos

charged on Sept 6, 2024 but was deactivated

I was charged the regular monthly fee on september 6, 2024 and was deactivated. I paid the amount again just a minute ago online and was told that the subscription was renewed. Will I be double charged on my credit card?

Resolved! bill

I am on a 3 month plan. I am used to paying about $100 every 3 months but this time I was charged $125why did it increase?

How to remove credit/debit card information?

In the web layout, it does not seem to be possible to remove credit/debit card information. It is possible to update card information, but apparently not to completely remove. Or am I not seeing this option to remove credit/debit card. I don't want t...

Saji14 by Great Neighbour / Super Voisin
  • 563 Views
  • 4 replies
  • 1 Bravos

Unlimited International Text

Hi my plan has Unlimited International Text but it shows, under 'Subscription Usage', 6 used and -7 left. What does that mean?

Anna_Yeonjun by Great Neighbour / Super Voisin
  • 322 Views
  • 2 replies
  • 1 Bravos

Resolved! 50GB Data within Canada and the US at 5G Speed

My current subscription is 50GB Data within Canada and the US at 5G Speed however every time I go into the States I have no data. I get the following messages pop up on my phone:- Public Mobile Message: Connection Problem or invalid MMI code.- Lost C...

Kokaneelight by Great Neighbour / Super Voisin
  • 846 Views
  • 4 replies
  • 1 Bravos

Resolved! Refer a friend

Hi!!is there a limit to earning points from referring to friends? How do I redeem points towards my bill? 

Anni78 by Good Citizen / Bon Citoyen
  • 500 Views
  • 4 replies
  • 0 Bravos

I can't access phone

I'm struggling to get the phone activated it sends codes to number that I can't access and there no one to talk to and now I want to cancel and there no way to cancel here ! I ve phoned the # there seems to be no way to contact anyone ! 

TinaV8880 by Great Neighbour / Super Voisin
  • 187 Views
  • 1 replies
  • 0 Bravos

Canada - US Plan

To confirm:Does the Canada -US Plan mean that I can use calling minutes and data when visiting the USA?  As I live near the border and need to travel there frequently, I am hoping this is true.  How can I know for sure?

Dee71 by Great Neighbour / Super Voisin
  • 457 Views
  • 5 replies
  • 0 Bravos

Plan data not working in USA

Hi Admin,i took the $39 us and Canada free talk,text and 50gb data plan. I am in the USA now and the data is not working for me. I turned on data roaming already and also restarted my phone. Could you please help my data work. thanks

Goverdhan by Great Neighbour / Super Voisin
  • 663 Views
  • 7 replies
  • 0 Bravos

Resolved! Verification code phone #

When I created my account, I selected an available phone number instead of my own. So now verification code requests are sent to a number I cannot access. Anybody know how to fix this?

SteveAppleby by Great Neighbour / Super Voisin
  • 433 Views
  • 2 replies
  • 1 Bravos

New sim not supported?

Purchased a physical SIm card from Public mobile. I was going through the activation process in the app, chose a phone number, and then right away it said it was sending a code to the new number. I hadn't even been instructed to put the SIM card in t...

JDOCWALC by Good Citizen / Bon Citoyen
  • 741 Views
  • 9 replies
  • 0 Bravos

cannot add mailing address to my profile

how is Public mobile going to send me the sim I paid for? they do not have my mailing address and I cannot seem to add the address anywhere on their site. HELP

asar by Great Neighbour / Super Voisin
  • 444 Views
  • 7 replies
  • 0 Bravos

Monthly charge

Monthly charge should be cad $10 per month. Recently start charging me $15+tax. Please check and reply to my email xxxxxxxxxxxxxxxThanks 

Harmei by Great Neighbour / Super Voisin
  • 313 Views
  • 3 replies
  • 1 Bravos

Service not available still

I've talked to Angelo for the past hour,we got the issue sorted he told me,but still NO service what do I have to do please

Scouser21 by Good Citizen / Bon Citoyen
  • 768 Views
  • 12 replies
  • 2 Bravos

Resolved! Bonus data

I have these bonus data offers. How do they work?  How are they activated?  

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Dave1001 by Great Neighbour / Super Voisin
  • 658 Views
  • 6 replies
  • 0 Bravos

Activation error

Hello  I recently joined public mobilegot the plan online and asked to ship sim, waited 3 weeks still not receivedwent into the app to activate with eSim but didn’t finish setup, bought a physical sim in store today and tried to complete activation b...

Wan2024 by Great Neighbour / Super Voisin
  • 328 Views
  • 2 replies
  • 0 Bravos

REFUND

I reset my phone and deleted my esim. I was told by PM that they cannot provide me a new esim.I will need to get a physical Sim card.IM DONE WITH PUBLIC MOBILE!TOO MANY HEADACHES AND NOT WORTH THE SERVICE AND MONEY.Can someone please tell me how to p...

StuGattz by Good Citizen / Bon Citoyen
  • 679 Views
  • 7 replies
  • 0 Bravos
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