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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 93 replies
  • 18 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 178 replies
  • 21 Bravos

Automatic top up

My account showed an automatic top up which I never requested.  Why did it happen?

gchan120 by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos

Transferring number

Transferred a number from old provider to public, received the sms from previous provider, confirmed that service no longer works, been over 5 hours and public mobile service has not activated sim, restarted phone.  Am i still needing to wait longer?...

Crowe by Good Citizen / Bon Citoyen
  • 9 replies
  • 1 Bravos

Need help with number transfer

I transferred my number several days ago but never received the confirmation message from my previous carrier. I didn't know this was needed and now I need to have someone from public mobile resubmit my transfer manually

Malhacham by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Resolved! The human touch

Been with Public Mobile a couple of years now.  The service and price are what fits my budget.I have been having issues with my account lately -- when I check my call history, all the numbers I have allegedly called are unfamiliar to me and the calls...

dillpickles by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Multiple numbers

I have two public mobile numbers.  Changed the email and now they are both Uber the same email which I didn’t realize I can’t do.  How can I access the other number to update my information?

Ramos by Great Neighbour / Super Voisin
  • 5 replies
  • 2 Bravos

Resolved! Billing department

I have been wrongfully billed. Automatic payment. How can I talk to someone to get this fixed 

Wicks57 by Good Citizen / Bon Citoyen
  • 10 replies
  • 1 Bravos

Activate phone please

I have paid for my account. eSim has been downloaded. I have been working on this since this morning and I need my phone operational today. I've been to the Telus store with no help there. Last message I received for Public told me to wait for two da...

Slowford by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Weak data signal

I live in Newfoundland and for the past month or so I’ve been having horrible connection issues. I only ever have 2 bars max but mostly just 1. I travelled to Gander and Grand-falls a couple of weeks ago and could not even connect to Facebook. My hus...

NAR1980 by Great Neighbour / Super Voisin
  • 8 replies
  • 1 Bravos

Resolved! Need to access my account without MFA

Hi! I'm in Japan with no mobile data. I need to update my payment details (new credit card after the original one on the account was compromised 2 days into my trip here - not ideal) but to access my account, MFA wants to send my phone a code which i...

Kate82 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! SMS vs MMS, and data usage discrepancy

My plan is supposed to include "...unlimited messaging plus unlimited international text and picture messaging." However, I need to turn data on to view images I have been sent via text. What is the nature of this unlimited picture messaging I suppos...

g_s by Good Citizen / Bon Citoyen
  • 2 replies
  • 1 Bravos

plan perks vs new $39 plan points perk

Looking at my account, I see my current plan doesn't mention how many points it gives me per month. I feel like there was a perk when I signed up to the previous promo. I looked in my reward activity and I see that I get the following rewards:Now, th...

ryancg by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Resolved! Can't contact Customer Service Agent, no match found

Hi there,Trying to contact customer service.. When I go to send a PM it says "No Matches" for contact: "@CS_Agent".I tried ensuring I disabled any ad blockers etc, tried different browsers, no luck. Any issue known server side @CS_Agent ?

ryancg by Good Citizen / Bon Citoyen
  • 17 replies
  • 0 Bravos


I purchased a subscription today. When I tried to set up my phone.    It told me that my phone was not esim compatible.    So they told me to get a refund

MinnieMouse67 by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

Lost phone

My sister has lost her phone. She wants to login to her public mobile account to report it, she has the details she needs to do that password etc. However when she tries to login the system wants to send a code to her phone to verify identity.  So ba...

Jae2 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

No Service

I have no cell service at all today is there a problem with the tower

Jack13 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

My Account Payment page

HI All, Helping a friend to load money today to My account, found out that the traditional payment page is back and on longer paying via Chatbot.    It is good for most people as it is a more normal way of paying 

hTideGnow by Mayor / Maire
  • 3 replies
  • 0 Bravos

International calling within Canada

I have international long distance minutes. But when I try calling a Belgian number the call does not go through. Does public mobile international minutes cover making outgoing calls to a Belgium number? Or what about receiving calls from a Belgian n...

Michelle78 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

MONTH 4 of fraud with Public Mobile

Hello again. so MONTH 4 of somebody taking 2 payments of $16.95 out of my bank under Public Mobile!!!I took my bank info off this site to see if that would stop this insanity, but apparently it’s being done somehow.  My monthly charge was stopped, an...

blueyes9777 by Good Citizen / Bon Citoyen
  • 4 replies
  • 1 Bravos

Resolved! Not receiving mms pictures.

Mms pictures won't download. Can  send and have data. I believe this happened a couple years ago and agent had to reset something. But no able to submit ticket.Getting the "OOPS" message 

Inthecool1 by Good Citizen / Bon Citoyen
  • 12 replies
  • 1 Bravos

Can't make Payment

Hi There, I'm messaging on behalf of my daughter. Her Public plan expired and she is trying to make payment but its asking for a 4 digit code sent to her number. She cant access the code because her plan is expired. Please Help! 

Pirate1966 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

What the hell PM

Looong time customer.. can’t even post here without using a vpn.. now.. can’t even call my neighbour.. without the roaming message …good work PM…….

Metal1967 by Deputy Mayor / Adjoint au Maire
  • 7 replies
  • 1 Bravos


Please how do I contact support? I don't want to use public mobile

Jay007 by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Double withdrawal for July's subscription

Hi,Please help look into why there were 2 payment withdrawals from my debit card on July 10 and my next payment won't due until August 10.  Look forward to hearing back - thank you.F. Suen  

Hung2365 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos
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