Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Post moving from Rogers, not able to send and receive messages
Is it wiser to use a new SIM or to transfer the SIM I currently use?Any advice would be appreciated.
I have requested help over 2 hours ago. I ported my daughter’s phone over from Rogers over 2 weeks ago. I bought a SIM card.
hello! I just switched over from Bell to Public and got an e-sim, however, basically nothing is working correctly. Would anyone be able to help me? these are the issues I am facing- I can only message from an apple id, not my phone number and when pe...
I just bought a PM topup voucher. On the voucher, it says: "The payment value is valid for 90 days, as long as your account is active." Does that mean that if I load it into my PM account but don't use up all the funds within 90 days, the remaining f...
Hi, I recently changed to a 75gb plan, and I am no longer able to make or receive calls. As far as I can tell it should be included in the plan.
Hi,I was charged twice in December 2023.December 1st and December 31.Please advise.Thanks.
Public mobile online customer service is one of the ..... even if the company make misteke the customer survice represntative can not solve the problem. Simply the 10 years customer lost his phone and want replace sim it can not activet the sim card....
Hey everyone, my phone and my wife’s phone don’t sent or receive texts. What can I do to resolve this ?
I came over from telus where I had activated a "if you want to reach this person, dial (x) to be put through now." It blocked all the robocalls, and was efficacious as proven by the conspicuous increase in these calls since I switched. Does PM offer ...
This started about two weeks ago. I can receive calls from everyone on either mobile or landline. Calls from my home phone will not ring my cell but go to Voice Mail after about 6 rings. My wife is on PM and her phone works perfect. I have tried ever...
I am a new customer and still did not recieve my SIM card after 15 days and I am not able to submit a ticket it is keep giving me error on each step on Mobile App or on computer
Hi, I seem to be having an issue where my phone is cutting out 2-3 minutes into my calls. I have been having this issue for months fairly regularly. Often, I am able to call the person back and we do not have any further problems, but today the calls...
Only when I set PM as primary, (testing if I want to port my number over to PM and cancel my Koodo) - I can't receive any texts till my phonecall is finished and also can't browse internet at the same time as a call. I don't have any issues with Kood...
As noted above, Public Mobile has changed one of their plans to an improved plan - a $29 20GB instead of 10GB of data. It is still 4G LTE speeds of up to 100mbps. And if you are wondering if it is for new activations only, it isn't!https://subscribe....
Transfer from fido 2+ weeks ago Android galaxy s20Verification code not working or texting Lte and calling working
Can’t post anything or send a message to customer support because I keep getting g the error in the subject header.
How can I get my account number?
Hi everyone -I am a little confused: traveling to the USA and I have the 34$ 50 gb plan with unlimited data/text/voice to the USA.Does this mean I can use this plan while I am IN the USA? Do I need to purchase something different?Thank you in advan...
Hello traveling to Belize next week and want to make sure my phone will work. Will a sim from there work in my phone?? Is my phone already unlocked?? If not how do I do this so a different travel sim will work? Thanks
My phone has thr same email as my daughter's now replaced phkne. I am unable to change my credit card information due to that fact it tries to log into her phone. Is there any way to make it log into mine
DOES ANYONE KNOW YET HOW WILL WE USE OUR POINTS TO REDUCE OUR MONTHLY CHARGE?
For the last 3 months Public Mobile has been stealing money from my credit card after having cancelled my account. I just saw that yesterday PM has once again removed money from my cc. I want those funds that you stole from me returned NOW!!
Nevermind...misread the notice!I think I need another cup of coffee..
I'm using a prepaid account. But i did not recharge my credit within 90 days and the account is cancelled. I would like to reactivate keeping the same number, but unfortunately this is not possible.What will happen to my WhatsApp account ? It still w...
Hi, I’m trying to update my payment information and even though I’m using a valid credit card, it keeps saying security code is required. Any advice?
Hi!! It keeps giving me an error message.
I just purchased the phone plan yesterday and it says account expired when I’ve already paid for the month. Is there any solution to fix this?
I will be out of the country (Canada) for 5 months and won't be using my phone - pls can I get any credit in this case?
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