Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated. We encourage you to visit My Account to verify the payment information on your account i...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I updated my address from Tronto to Calgary, but still, the payment shows 13% HST of Ontario not 5% of Alberta, and also I am trying to update the expiry date of my credit card but it gives me this error " Sorry, we’re not able to process this ...
Do I lose all royaty discount and auto pay incentives and pay full original monthly fee after moving to the new points program?
I had more 5G connection with the old Koodo LTE plan than the new Public Mobile $34 50GB 5G US/CAN plan?My phone is a Canadian Google Pixel 7 phone in the same general work/home area for comparison.I have zero 5G connection past month since I moved ...
Hi,I have my Public account activated with new SIM card last Friday but then I still see my number active with the old provider. I called them and they said you need to send a transfer request again. They said the phone number fell of and I have a by...
Just wanna ask how can i pay monthly bill?
Hello,I just signed up to a public mobile account and after downloading the app and continuing the activation process, I got to the last step before it said “Subscription Not Activated”. It told me to speak to someone at support but all it did was tr...
I'm making this post for the sake of two purposes: one, to warn fellow Public Mobile customers that their information is at risk of being leaked to parties that have no business knowing the details of their phone plan, and two, to let Public Mobile k...
I bought my SIM card on boxing day and it was included in the offer that the 3rd month would be free but I have been charged for the third month. What should I do now?
Having trouble logging on.
since posting, have confirmed a response from public mobile support, still not getting email notifications for some reason —————-—————-—————-Hello, I don’t often message non iPhone users but I have recently since switching over to public and I’ve bee...
After I just switched to Public mobile about a month ago, my phone number suddenly stopped working. I can't call or receive with this number. This is causing me a lot of trouble since the door bell for condo is connected to this phone number, and I c...
Paidapp shows available to installget error message opps problem, try again latercan’t buy another eSIM as app says to install the one I just bought but can’t install????help pleasecs has been less than useless
HiI'm from Canada. I'm traveling through the US and my subscription ran out at noon today. I thought it ran out at midnight. I'm trying to change my plan and pay and it's telling me it cannot process my payment at this time. I filed a ticket but what...
I am currently a Public Mobile subscriber. I saw the offer for a different plan, so I went ahead to purchase that. It would not let me use my current Public Mobile SIM card, and made me get a new SIM card. I did, and finally received it. Now that ...
Where/How do I access my previous online email/correspondence ??
To switch to a new plan in the middle of your plan, do you lose your money already paid?
What exactly is happening here?Phone worked fine this morning, but this afternoon my eSim is suddenly gone and when I tried to buy a new one it says that my device is incompatible - despite having had a working eSim until now.I reset my phone, and it...
I installed the Sim card and the website says it’s activated. I hit transfer number. I got a message from Kudo indicating it had been transferred, but when I try to use the phone, it says the line is not in service
EDIT: Support was able to resolve the issue.Hi, I recently switched to the $34/month 50gb Canda/US Data and unlimited Canada/US minutes plan. Below is the screenshot of the specific plan I switched to (expired Mar 4). For some reason, when I check my...
This has been happening since December, and only viewable via WiFi. I have a Samsung S10e and all APN settings are updated per the suggestions in this community. It's frustrating!
I purchased 1 GB of data using rewards; in my account, I can see that PublicMobile effectively reduced my rewards points, but I have not received the data. My phone shows, an exclamation sign next to the connection icon when I try to use data. Public...
Last week received bonus data on my account because of changes with awards. I had applied to change my plan and the days was March 22 my plan ended . Since new plan of 50 GB a month appeared all bonus are no longer there. I was told by someone helpin...
I am trying to transfer my phone number from telus and it is saying that it is an invalid phone number. Can someone help please?
I converted from Roger’s and got confirmation of the port completed. I downloaded the eSIM through the app and it showed that it completed successful. However only data and calling works and on my iPhone is shows “no sim” and has 0 bars (the 4 bars a...
I was having an issue being locked out of both the community and public mobile accounts so I changed my email address and was finally able to log into the community. Can you update my email address so I can log in to public mobile?
Hi,My roaming data was working 2 days ago. Currently, when leaving our hotel, it does not connect to Verizon wireless. Only calls work. I restarted the phone, checked on/off ariplane and wifi mode. I need to travel and use the GPS. Kindly help us to ...
Hi,I ported my number from a internet phone service (voip.ms) to Public Mobile last night and now when it asks me for full access, it requires me to receive an SMS to complete verification. Issue is that my previous service with voip.ms didn't let me...
Does anyone know at what address I can pick up PM sim card in either Regina,SK or Calgary or Edmonton, Alberta? This locator https://publicmobile.ca/en/on/pick-up-SIM does not work on anywhere. Thanks!
Hello yesterday I transferred two number from Koodo. One worked and one is stuck. Still get service on Koodo but no texts, just phone and data. Got the text from Public saying port is good to restart phone but obviously not working. Have tried fi...
B4 I completed the setup my phone was drowned. Cant access my account because i cant get my otc. Any suggestions?
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