@New-mar sign in through the Public mobile app by going to the play store and download it to your phone. Or online. You can reset the password ID you forgot it. You also have the option to send the code by email.
If all fails then send a message to customer service using the chatbot. Or this link.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If all fails and still no luck, use this to send direct message to public mobile for help.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
