I m overchrged

[Abelad38]

I m overcharged

[HALIMACS]

How so, @Abelad38  ?

[Phil_Adelphus]

@Abelad38   I'm also guessing this is related to the switch from $ rewards to the points system.  This means you would be charged the full cost of your plan and collect points to used for bill credits and discounted add ons when you have enough.  If that's not it, can you give more details (but not personally identifying details) since this is a public web page)?

[Rastin · Accepted solution]

Are you sure you were overcharge or did your Loyalty. Rewards points end and are paying full price?

[Chalupa_Batman]

Hey @Abelad38 

No worries. First, before you contact a Customer Service agent for a refund, please contact your bank or credit card company to confirm it was a double payment and not just a pending payment. Sometimes people get confused on that. If it is a double payment, please create a ticket. Here's how.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information. 

[fixin1]

@Abelad38 - Could you explain more?