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Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! SIM card

I have not received my SIM card. It was ordered more than 10 business days ago.

Difficulty to access to my account

I can't access my account, I can't buy a plan or check my data

Resolved! SIM Activaion problems

Hi I am helping my friend with activating his SIM Card. I have done this a few times and I will need a moderator as the activation will not finish the process after making payment. There is a screen that loads the 4 finalizing tasks and it stops work...

Resolved! How long can I keep the "Limited time" plan?

I just recently activated a public mobile plan of $55 for 20GB.As it is supposedly for a "limited time," how long can keep this plan? If this plan goes off the market, can I still use it or will I be forced to choose another plan?New here, thank you ...

Available data

Why has my allowable data been reduced from 2.5 to 2?

Resolved! What speed is my data?

I am on the $135 / 90 day / 6GB plan from a few years ago. I am running out of data more these days so I want to change my plan.1. How can I tell if I have 3G or 4G data now? All it says for my current plan is "6GB data Data". 2. What is the differe...

Resolved! Do not know account email address

I no longer have email address that I originally registered with. How can I retrieve my account information?

Resolved! Troublesome caller

I was wondering if there is some way I can block a specific incoming caller that is troublesome from using my voicemail? Thank you for helping!

Resolved! Roaming

I bought US roaming on August 19th and drove through NewYork, Pennsylvania, North Carolina, Verginia, West Verginia, Tennessee, Georgia and South Carolina. I didn’t get cellular and data reception anywhere except momentarily couple of times. I am rea...

Resolved! upcoming renewal Sept 02

I thought I was pre-authorized already. I am confused please help me

Sim

I recently ordered a new sim card online. I activated it but it isn't working on my phone

Resolved! My phone plan changed without my permission !

PM warned me sooner than usual this month about me exceeding my plan. I was surprised, because I normally have 2gb + another 2gb in my plan. I went on the website to see what was happening, and I noticed that the Public Mobile website changed a bit (...

Resolved! Suspended - Voicemail?

Hi there, I thought when your account is suspended your voicemail still works for up to 3 months? That’s happened to me in the past where I’m still able to access my voicemail but this time around it’s a message saying welcome to the voicemail system...

Resolved! Sim card

Ordered. Phone there was no SIM card is it shipped separately

Resolved! I forgot my account pin number

how can I reset it?

Resolved! Messenger and Texts

Hi. I am about to activate new account SIM card. Will my history of messenger and texts dissappear?

invaild sims come up on my phone

Calls

My calls are going straight to voice mail. It never rings and the settings on my phone have been checked by three different techs with no success. Can someone please help me.

3g to 4g

Last month I did the request to move to 4G but nothing has changed as of yet, what to do to change?

Resolved! How can I terminate service?

Hi, I would like to terminate my service.How can I terminate?Is there any phone number I can contact representative? Thank you for help.

Resolved! Outgoing SMS 1 message 7723 is it data?

Every Time I use my phone, charging, changing settings I get "Outgoing SMS 1 message 7723". I use my phone as a landline, It's still in the box, don't take it out of the house, no apps running data turned off, don't text never go online, and only use...

Resolved! Phone goes straight to voicemail.

I recently switched to Public Mobile with a Galaxy A52. Everything seemed to go smoothly, except that incoming phone calls tend to go straight to voicemail. I have been through all the possible problems: do not disturb, call blocking, turning phone o...

Are customers going to be refunded for the huge outage in Canada?

So are customers from Public Mobile and Telus getting a refund for the huge outage across Canada? I hear hardware troubles causing issues. https://istheservicedowncanada.com/status/telus/map

Resolved! Phone compatability with PM

Hallo the folks who sell PM SIMs are unable to help me. I had to purchase a phone in another country (Oppo F19 Pro) so I have to rely on guessing / internet sites to understand whether this works with Public Mobile. From a site i found it notes that...

Resolved! How to make a return on a certified phone

Good afternoon sorry for bothering, I just recently purchased an iPhone XR on August 25/2022. I received it today and there a lot of scratches on the screen. I am wondering how I can return the phone? Thank you all your help

Resolved! Refund on add on

To Whom This May Concern, I purchased an incorrect “add on”. What is the process for a refund please? Thankyou, Tracy

Not receiving some texts/delayed texts

Just the last couple months there have been multiple contacts whose texts do not come through. Or if they do come through, they'll suddenly show up days after they were sent, but the timestamp says they were sent days ago. I have been with public mob...

Resolved! International roaming

I need my number to keep working in India for 2 months so I can receive important texts and calls. Please help.

Add in’s not appearing in My account

I’ve purchased two data add ons and neither are appearing in “My Account” even though payment has been taken for both purchases. When I’ve added data before it’s always popped up straight away.Any advice is welcomed. Thank you

Resolved! Cannot Login to Get support

Hi, I cannot seem to access my account. I have reset my password numerous times but everytime I login it fails and says error logging in. I have had to create a new account to ask this question and this is the only support available to me. I have a p...

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