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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Calls going straight to voicemail. Internal Server Error.

Just like the subject says, recent calls to my public mobile phone have been going straight to voicemail. It's a 4G flip phone. Also, when I log into public mobile website and wish to see overview or subsciption details, it gives me the following mes...

Cant login

I have been trying to sign up but every time I log in I get an Error message. It's been 2 days. Is this common?

New to public mobile

I have activated my account, it shows I am on. However my phone is still not on public mobile. Still on old provider. Don't know how to get the phone to change over?

Phone Number transfer

It's been about 24 hours since I requested a phone number transfer. It still hasn't happened and I can't make calls on my phone. From what I've read it should happen within 5 hours. What do I do?

Unstoppable loading while trying to resume subscription

Hi,I want to resume my subscription by paying for it but it just keeps on loading and I cannot access the page. I’ve tried online and on the application but I’m only getting the 4 dots loading forever. What can I do?

Re: Locked out of acct

I was locked out of my account. I was trying to renew my payment method, it kept saying wrong password when I knew it was correct. I had it under saved passwords. The only way I could get back in was say forgot password and got sent a link to reset m...

Resolved! Payment failed

I tried to change my subscription prior to renewal date. During the payment step, my credit card was deducted the amount but my payment failed to go through in the app. When I click on the button to ‘deduct from my available funds, it’s unsuccessful....

Activate number with voucher

Hey there I don't have credit card or debit can I use my public mobile with voucher?

Unable to make payment with debit/credit card

My credit expires 06/25. I haven't received the new one yet and the system won't allow me to make payment without updating the card. My current card is still active.

CONFIRM IDENTITY can not receiving the 6-digit code

I’ve already subscribed to an account, and now I’m trying to activate my phone number, but I’m not receiving the verification code

Plan

Where can I find what my plan includes

Got new subscription with new # but unable to activate eSIM. Cant go back to change to physical sim

Hi, I just started my secondary number subscription but unable to activate via eSIM and I tried getting physical sim, incase eSIM does not work, but I cannot go back to change to physical sim from eSIM in my account.

Resolved! Activated new # - can't receive calls/text. Calls are forwarded to a completely different person's p

Activated new # - can't receive calls/text. Calls are forwarded to a completely different person's phone.

Payment on my daughters account

I would like to make a payment on my daughter's account. Her payment is late, she is unavailable so asked me to help her. I do not have access to her My account so cannot go in to do it that way.

Resolved! INTERNAL SERVER ERROR / Need to add-on data, but its not allowing me

Hello yesterday I tried to add 200MB data option for 5$, but all it did was add 5$ in funds to my account and its not allowing me to actually complete payment in order to add the 200mb in my account. It keeps giving me INTERNAL SERVER ERROR message e...

SIM Card copy of ESIM

Is it possible to get a SIM card copy for my phone that currently has an ESIM without logging onto the Public Mobile app? My iphone is locked and my email to log onto Public Mobile also locked. My recovery is unfortunately my phone number. I am compl...

Cant log in to my account

Hi,Need assistance with accessing my account. Unfortunately, I accidentally deleted my eSIM and am now unable to receive the OTP required to log in to my accountCould anyone kindly help me back my phone number please? Thanks a lot

Data usage wayyyyy off

I hit my data limit last month because I had kids streaming on a road trip. I bought a top up. It reset 15 days ago.i hit my usage cap again (apparently). I went through my data usage and I’ve used less than 4 gigs. i assume this is a glitch after th...

Internal service error

I’m trying to shop add-ons, but I am getting an internal service error. It will not load my data usage. Does anybody know what’s going on?

stolen phone

My son's phone was stolen so I want to report it as stolen however I can not log into his account to do so as it keeps saying wrong password. I can not reset the password because it wants a code that gets sent to his phone but the phone is stolen. Ho...

Moving from BC to Quebec!

Hi all, I'm moving from BC to Quebec in July! I'm just wondering if I need to do anything to update my plan? Cheers!

Can’t access account after porting to new sim

Hi, My company recently ported my number to a work sim. I’m trying to log in to get my past 6 months of bill statements but I’m getting stuck in a loop of not getting to the ‘my account’ page. Tried in incognito window also. Is it possible to get the...

Resolved! Cannot receive text messages.

Hi I got e-sim yesterday and activated in my phone. But I was not receiving text messages so I deleted the e-sim. Now since then when I'm trying to log-in to myAccount I get that they send OTP code to my e-sim number. But since I deleted the e-sim, I...

fam plan

Are there no family plans on offer? How about two SIM cards and two phone numbers?

Resolved! Going to Europe

I am in Canada. I am going to Europe. Can I use my phone? Do I need to get a different plan?Thanks.

Problem with Transfer - Subscription not Activated

Hi there,I just tried to switch over to Public from Telus, choosing an eSim and to transfer over my old number. I signed up for the two-factor authentication EverSafe as instructed, and as I got to the end of the activation process, step 6 of 6, I w...

Old number

Hello I've had an old number with public mobile, which I have the SIM card I used for it. It's a while now that I didn't renew this number and I need it to access some old accounts. Is there any way to recover this phone number if it's not assigned t...

Subscription Change made trouble

Hi thereI changed my subscription at the end of April. It started change from May 1st. Unfortunately, my data is not working when i turn it on. Also incoming calls show call id as UNKNOWN.It has been a trouble for me. I can not get uber to go home fr...

Low speed internet!

Could someone please tell me if there is actual customer support that works for Public Mobile? I just upgraded my plan hoping it would improve the internet speed—and it’s simply unusable. From what I see, it feels like this is just a group therapy se...

Resolved! discontinuing 3G speed

are you planning on discontinuing 3G in the near future ? edited by computergeek541: changed the label (unrelated to the Community category of discussion)

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