Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was trying to install eSim card on PM app, but it was unsuccessful and it shows eSim not Installed, something didn't go right while installing your eSim. Then I went to Cellular to add eSim. And it asks me to use QR code which I did not find in my ...
I still havent received my sim card that i ordered on march 4th.
I was charged twice from my credit card on March 17. Please look into it.
@CS_Agent please help. Any help. My wife and I are both use PM as our service provider. After the APN change. My wife can no longer send or receive mms while I can. I've made changes to her APN, added, deleted APN. Nothing works. She has a Oneplus 9...
Hello, not sure about others on this system but in the last two weeks in the Halifax and Dartmouth area to calls in Ontario and NB to family who are all on Public mobile and experiencing the same amount of dropped calls there is clearly something wro...
Hello,My plan was renewed. If I move to another operator, can I have a refund? Thanks.
TXT message is ok, but it is problem with sending or receiving a image or a picture message.
Bought 4G but only getting 3G/LTE on iPhone 11
I'm unsure why new customers are offered better plans than loyal customers.Could someone clarify why only new customers can access the $29 20 GB plan, while other companies are now offering this plan to loyal customers?
Hi! I recently switched to Public Mobile, and today is my first time using it in the US. For some reason my voice and text works a-ok, but my data does not. It briefly works if I disable the network and reenable it, but it stops shortly after.Yes, ...
Hi, I purchased a plan with eSIM, but app says my phone isn’t compatible. iPhone XS Max and not from mainland China. Also did not receive eSIM activation email. App tells me to contact customer service agent and get refund.
Is there a number where I can speak with an agent?
Is there a way to buy additional points? I wanted to redeem something worth 25 points but only have 20 points right now. I’m wondering if there’s a way I can buy or earn 5 points fast.
Hi,I am trying to make payment but it give credit card validation failed error.i tried private mode, from phone , computer everything it's just not working please help.
i have 500 international minutes bonus, but when i try to make international call i get message "your call cannot be completed as dialed"
My wife's C/C was cancelled yesterday due to fraud and, as one would have it, her payment was to go thru today. I tried contacting a CS Agent but not sure the message was submitted. Need to get this resolved ASAP. Can someone please help???I can't...
Good day. I did bring a friend last night to public Mobile, the transfer from chatter to Public mobile went well, did call the number and she could make calls. but this morning ,she couldn't make nor receive calls. She did receive confirmation, That ...
I’ve done the full set up, I can call and receive texts but I am not getting the 6 digit code to get full access to my public account.???
HelloI I received a new phone from Apple, the Sim card won’t be accepted into the new phone and it won’t transfer to an eSIM card in the new phone. Any idea how to correct this?
BUT I WNBAT TIO ACTIAVTE MY SIM CARD AND TOP UP NEXT FRIDAY
Our plan includes some minutes for use on "International calling" and in the description it says "includes US and Canada."Does that mean or imply that it includes only those 2 countries or is it truly "international" including Europe, etc.? The reaso...
Just received another 5 free GB of data for loyalty or whatever. It adds to the almost 2 GB we have had for quite some time and only use sparingly. The 2 GB is undated as to expiry. The 5 new GB expire in 150 days. Any way to get to use first the 5 G...
I am on your least expensive plan. When PM made upgrades in mid February, my ability to MMS was lost. Did PM remove my picture messaging, leaving me with just text capability?
I’m a PM customer and would like to change my subscription to 4G $24 4GB from 3G $25 1GB plan while keeping loyal benefit gained over years. Please help.
I subscribed and canceled on the same day but I am still waiting for a refund. When I try to login to cancel subscription I get an error message Forbidden A1. My partner's transfer never worked and he cannot login either.We are both stuck paying for...
Yesterday evening I signed up for a subscription and followed the steps to transfer my number and install the esim on my iPhone 13. During the activation I received a popup saying that the activation failed and to contact support. I have searched thi...
I have paid for and downloaded two eSims, now I have ordered a physical Sim and it came yesterday. I have it in my phone but continue to get an SOS reading.I called Koodo and they informed me that my number was successfully transferred a few weeks a...
I signed up and ported from Bell last night to Public Mobile and follow our steps and still not able to use my phone. Under the Sim list my original phone number was still there with Bell and there are no number shown on my esim. I need help.
I accidentally changed my number, and I want to change it back.
I was double billed and have spent more than an hour trying to submit a ticket. Seems impossible to do so.
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