Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I updated my credit card information for payment but I still cannot receive or make calls.I have not been able to use my phone for 2 days and I am getting fed up. I am so fed up that I am on the verge of getting another provider. This customer servi...
I cannot switch from my current $15- plan to the new $19- plan. I have a sim card but it's refused…
ibam using my bank card. It has visa, however it is not allowing me to us it. Same address, I can not get into account, to see a payment change. As I am stuck at payment page. I am routed there every time I try to proceed
Hi there, what happens to our rewards if we port away from PM?
Why can I not just upgrade to more data. Get the deals new customers get.
Hi! I transferred my account and both of my kids accounts over from Telus today. I went through the steps and after getting temporary numbers I successfully transferred over our old numbers from Telus for all 3 numbers. We got the sorry to see you go...
I want to change from my $15-phone plan to $19- plan . How do l do that?
My old number was deactivated so I want to get it back please @Csr
I submitted the wrong phone number when transferring to a new PM service.I feel like I am stuck in limbo as I can’t complete the transfer as the verification number is sent to a number that I have no connection to.i think I submitted a ticket, but di...
My plan was signed up with $35 50Gthe current plan is $35 75Gcan I switch to this 75G plan?
Hi when I signed up for my new service with public mobile today I choose an esim as my sim card option but somehow it switched to an actual sim is there anyway to get an esim instead of the sim card
I'm switching from Rogers to Public Mobile and I transferred my phone number in the Pub Mobile app yesterday. However, I could not receive phone calls and certain text messages. I removed the new SIM card and put in my old one in an attempt to receiv...
need answers about APN settings
Guys finally Up and running. However, the very thing i was looking forward to was fast internet. What’s the issue? How do i fix this? I am based in Coquitlam-Vancouver, BC, Canada
I just transferred to Public Mobile today and it seems like the transfer process went through OK because I got a text message. My old Sim card is still in my phone, and when I went to pull it out I sent a text message and the receiver did not get it....
HiI just signed up( a bit moot I guess) but any people in the Cobourg area..just curious of the coverage. I see lots of Telus towers when I did a google but not sure if that means anythingthanks
Hi , I transferred from virgin mobile to public mobile yesterday, still now i cannot receive messages. I believe I am not fully transferred. Please help.
So public was forcing my temp number to RCS after I ported my number. After figuring out the communication method... app first then email (via email, much faster than I thought it would be) They solved my issue easily by crediting $5 then purchased ...
I don’t see this plan in my subscription options. Is PM only offering this to new customers l? If so, it is not fair at all. How do existing PM customers get this plan?
Phone calls and texts not displaying on main screen
How do I cancel
I ordered a sim card over a year ago but never activated it so now my publicmobile account can not be accessed as it always asks me to finish the activation without any other options. Can you remove it from the account so I can get in and order a new...
I have requested to port my number from Public to Bell, but still not received confirmation message on Public line, Does Public line needs to be active to receive the message?
I just joined PM Today and it says that I cannot activate the eSIM that was emailed to me. What do I do now? I cannot make any outgoing phone calls.
I’ve had a phone number through public for years, my account has been inactive for months and I’ve lost my SIM card. I have a new phone and eSIM but cannot get my old phone number back. Is there anyway to do that
I'm unsure if anyone is monitoring these posts, but I'm running out of ways to contact anyone from this firm. I wanted to verify how to subscribe to the $29.99 CAD /month Boxing Week plan that covers CAN-US-MEX, I was unable to locate it within MyAcc...
I accidently typed my email address into the telephone number. I can type it in on Eversafe, but it doesnt seem to save it. Hence my text messages come through my email address and not everyone I text has that address. How to I rectify this. Im n...
I need to talk to an actual support person, some kind person gave me the email address a couple of days ago, but I did not save it. Could someone please send it to me again. Promise I will save it this time.
I have 3 phones with public mobile and I need to cancel one.
Hi I would like to change my plan to the current boxing day promo for 5g 75gb can-us-mex since it includes Mexico but this option is not available for me to change to. Do I need to cancel and resubscribe to get this?
