Community

No access to email or phone, can't get into my account to add sim

Hi I lost my phone, and my email address has MFA is connected to my phone. This means I can't get the eversafe code to either my phone or my email.  I opened this account just to ask the question on how to fix this. I sent a private message but have ...

No signal for past 2 days .. anyone else the same?

I tried everything.  Restart my phone, reset my network, choose PM as my network.. nothing works.  CS support said they sent in a ticket to technical team but I didn't get any response...I can't even port my number out if I want to cause I have no si...

Opened second account

Hi I was able to reactivate my account after I set up a other account with different email. I have a charge pending for 2nd account that I want cancelled can you do that ASAP?

VOLTE Support for Galaxy S20 Ultra 5G

I checked my IMEI on the Public Mobile site and it came back as not compatible. The support supports volte. How can I know if its working properly? NOT COMPATIBLEYour device is not compatible with our network, or we were unable to find a match in our...

SIM card stolen

The public mobile people don’t want this to get out . But if you purchase a SIM card on Amazon good luck. Another person already has my number I paid 2 months for. And public mobile says that isn’t possible and there’s nothing they can do. Even thoug...

How do I use my 416 number in Europe?

Hello, Public Mobile Community. Can you please explain, how do I use my Toronto 416 number in Europe? Is there a special SIM card that will allow me to keep my number? My phone is an iPhone SE, and has no SIM restrictions, except that it can only acc...

Lost phone, new one purchased

One of our phones was lost and a replacement phone purchased. How do I get the new phone on the existing account. It’s a new sim, new phone and we’re having trouble getting the phone activated.Your help is appreciated!

Plans and SIM

My husband is a subscriber. I want the same plan as his, but it shows up $10 / mo more than he pays. Also I need the SIM card before we move, but I won't need to activate for a few months, but I can't order a sim without choosing a plan.Lastly, the A...

unlock my phone

How do I unlock my Huawei P20 phone so that I can put in a new SIM card while in France next month?

Need help in using HOTSPOT in US

I have can-us-mexico plan. I use hotspot in canada with no problem with my other devices and family membersI recently traveled to alaska . I found out when I turn on hotspot , my family member still connect to it but no internet access, while I have ...

Data

How much data do I have left this month

Problem Transferring Phone number from Canceled Land Line

Just canceled land line. Phone now dead. Tried to transfer that number to Public Mobile on iPhone.Unsuccessful. Now have NO phone number at all. Previously, before the actual landline cancellation, I signed in online and saw that there was an option ...

increasing SMS list size

Does Public mobile allow for increasing the # of people on a SMS distribution list to a

Why am I getting LTE speed when subscribed to 5G?

Europe

Does Public mobile have a plan for Europe?   If not, what are the rates?   Will my phone work in Europe? 

No phone number or agents to help with billing issues?

What a terrible way to operate a company. I hate that this is the new norm. 

Cant manage account

My account is already fully setup but when i login it takes me to the account setup page as if im a new customer. The step where you choose a plan, number, and sim card all of which i already have. Cant get into my accout to manage it.

Re: 811 calls go to wrong province

I recently dialled 811 and got the Quebec version.Like the OP I live near the quebec border but about 80 km north of them.I eventually found the 1800 number but it took time, which sort of defeats the purpose of these 811/911 numbers.I should open a ...

lost phone

lost phone, nowwhere to be found.  need to get into public mobile without using a code. 

Locked out of account

Hi, my son gave me his old iPhone 13 because he got a new iPhone. I cannot access his public mobile account to change the subscription and payment method because he forgot his password. So I reset the password. Now it’s saying I’ve made too many atte...

Sim card not received

Need to speak to an agent to get my simcard.

Referral chart ??

The top part is an “estimate” of 12??The bottom part appears to be correct. So if I received a new referral would the bottom part change from 9 to 10? And how quickly? Thanks. 

Cell Coverage

Hi everyone, Over the last month or so I have been having issues with my service, mostly at work.  I work in Whitby, Ontario fairly close to Lake Ontario.  Now when I am inside the building I have next to no signal, to the point where I can not send ...