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On the app it says I will get 1 point for each month that I have been with public mobile, but in the new communication it says the welcome reward is only 5 points. Was this previous benefit removed?

For some reason when I opened up my account to check the data balance, my plan is not showing an "amount owing". Also when I try to open up "plan details", I encounter an error. I never made any changes to my account recently. Has anyone else been ha...