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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26207 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38109 Views
  • 185 replies
  • 29 Bravos

Stuck on step 6 activation not completed

Hi there I've been stuck on step 6 of the app can a customer agent assist? How do I reach a senior agent on this community chat? Ease private message me if anyone can assist thanks

Ron007 by Great Neighbour / Super Voisin
  • 229 Views
  • 1 replies
  • 0 Bravos

Resolved! Refund

Just saw the new Canada/US monthly plan for $34 per month. I am currently on the Canada/US 90 day plan for $180. I'd like to change to the new deal but my current plan has just renewed on March 1st. If I change my plan today, will I get a refund from...

Igiveup by Good Citizen / Bon Citoyen
  • 484 Views
  • 5 replies
  • 0 Bravos

My email is no longer exist

Hello, my email doesnt exist anymore, and I dont remember the password to my account. How can I change my email to new?

MariaK14 by Great Neighbour / Super Voisin
  • 936 Views
  • 15 replies
  • 1 Bravos

Resolved! MMS not working on 2 differents android device with 2 differents sim

Hi, we have 2 differents Android device that since a few days refuse to send or receive MMS message, nothing has changed in our settings. The last successfull MMS was last saturday Feb 24 4h36 PM. The first time I noticed the problem was on Feb 28 7h...

cividan by Great Neighbour / Super Voisin
  • 690 Views
  • 1 replies
  • 0 Bravos

$34 50 GB US/CAN Plan and legacy reward system

Hi,I just upgraded my plan 2 weeks ago and migrated to a $34 plan 20 GB and kept the old reward system.I just saw the $34 plan 50 GB data. When I was trying to switch to the plan in the next bill cycle I read on the disclaimer and I am a little confu...

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DrunkenMonkey by Great Neighbour / Super Voisin
  • 533 Views
  • 4 replies
  • 1 Bravos

Resolved! Recently not all MMS are downloading

Hello,Apn is updated,mobile updated..some photos can be downloaded others no ?why?From the same sender I can download photos last week ,this week I couldn't..why?Any suggestions??thanks

Lio1 by Good Citizen / Bon Citoyen
  • 772 Views
  • 5 replies
  • 0 Bravos

No service

Hello! I've signed up for a plan and ported my number but don't have service. I originally had an esim set up and that didn't work, so I entered a physical sim card number in the app. How do I go about activating this physical sim? Thank you!

Dijo by Great Neighbour / Super Voisin
  • 385 Views
  • 3 replies
  • 0 Bravos

RCS after port

So I ported my number yesterday, everything went good except for a couple of things. When I try to turn on RCS chat in Google Messages, it tries to connect to the temp number that I previously had. The text while connected to RCS will show on other p...

Jay1982 by Good Citizen / Bon Citoyen
  • 2861 Views
  • 21 replies
  • 0 Bravos

LTE phone on 5G network

Can an LTE phone (Samsung S10) be used with a Public 5G  plan?  I understands it won't use 5G speeds an features, but will it work at all?

hazy_l by Great Neighbour / Super Voisin
  • 434 Views
  • 2 replies
  • 1 Bravos

Agent

How do I connect with an agent?

Jam57 by Great Neighbour / Super Voisin
  • 349 Views
  • 4 replies
  • 0 Bravos

Port request from Rogers

Rogers has submitted a port request but I have deleted my PM ESIM. Rogers is requesting PM needs to manually transfer my phone number.Could someone help me with this, please?

Depth by Great Neighbour / Super Voisin
  • 482 Views
  • 6 replies
  • 0 Bravos

SIM card

I live in the Chatham- kent Ontario area, Where can I pick up a SIM card as my phone is not able to connect to an e SIM card as I want to be a new customer 

Sonia01 by Great Neighbour / Super Voisin
  • 629 Views
  • 6 replies
  • 0 Bravos

Resolved! Didn't get rewards for first month $34 50GB data CA and US plan

I just switched to the $34 50GB data CA and US plan. I only had 2 days left on my old plan so I chose Change Now. I'm on the old rewards system and I was getting $5 off each month. They took the full amount ($34) from my available funds with no rewar...

Joe_G by Great Citizen / Super Citoyen
  • 632 Views
  • 5 replies
  • 0 Bravos

OPTION PAYMENT 90 DAYS

Hi I received a link  promotion. https://msg.publicmobile.ca/yxafI try to fine for a payment option day, but I can't find to select.Please can somebody  help me.

THP_23 by Good Citizen / Bon Citoyen
  • 942 Views
  • 12 replies
  • 0 Bravos

Plan change and rewards

I currently get public mobile rewardsIf I change plans do I loose them?New plans mention points, would prefer to stay with rewards

Lorne_Grant by Great Neighbour / Super Voisin
  • 307 Views
  • 3 replies
  • 1 Bravos

Number Transfer

Help!!Hoping I am not the only one with this issue. My port confirmation reply to Telus wasn't received, even though it was within 90mins.How do I resubmit the request to Telus from PM?Urgently need to get the port done today.Appreciate any help plea...

Shaady by New in Town / Nouveau en Ville
  • 316 Views
  • 2 replies
  • 0 Bravos

new  plan "$34 50GB data on US and CA " ends March 4th

Noticed this new  plan "$34 50GB data on US and CA " ends on March 4th but my cycle ends in march7, does that mean I won't be getting the new plan even though I click on having the plan  to change on next cycle ?   

samsam by Great Citizen / Super Citoyen
  • 618 Views
  • 6 replies
  • 0 Bravos

Resolved! MMS stopped working as of yesterday

I have a BlackBerry Q10 and MMS' stopped working as of yesterday. Getting various conditions such as red "General Problems" message, as well as a message saying "You have a message awaiting retrieval. Click the button below to download it." with a Do...

Sashko by Great Neighbour / Super Voisin
  • 939 Views
  • 5 replies
  • 0 Bravos

How to creat a pin

While activating the SIM card and porting the number the system did not pick the payment already made. The a system does not allow to login the app. When calling *611 it is asking for PIN number which I did not receive. How to solve this problem

HK4 by Good Citizen / Bon Citoyen
  • 274 Views
  • 2 replies
  • 0 Bravos

Resolved! Upgraded Subscription to 5G but still getting 3G service

Last week I subscribed to the $40.00 for Unlimited Canada-US wide minutes + 75GB Data at 5G Speed plan. Previously I had 3G service with the lowest data plan (like 500 MB or less). I have only got 3G service on my phone since I subscribed. Do I need ...

Arthur_Jazz by Great Neighbour / Super Voisin
  • 705 Views
  • 4 replies
  • 0 Bravos

When to activate Canada US plan

Hi,I've just set up my sister as a new PM customer. She chose the $34 50GB Canada/US plan. She did not want to use esim, so chose the option to have a physical sim card shipped to her home. Of course it will not arrive until well after the March 4th ...

GMPM by Good Citizen / Bon Citoyen
  • 901 Views
  • 11 replies
  • 0 Bravos

Resolved! Why my phone only get 3G, while I subscribed 4G

Hi Folks,Recently I just on board Public Mobile and I subscribed 4G plan, 29 for 20G which is a very good deal. The only problem is my phone only get 3G speed instead of 4G It showed 3G on mobile data. My phone is Realme C31 which supports 4G network...

Jimmywong by Great Neighbour / Super Voisin
  • 966 Views
  • 7 replies
  • 0 Bravos

Re: 34 dollar Canada US plan

    I too am paranoid about losing my rewards. I do not want to go in to the points system. It's definitely safe to click "change plan now" and not lose my monthly reward discounts? I just want to make sure because it mentions points in the plan desc...

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MisterTommo by Great Neighbour / Super Voisin
  • 711 Views
  • 6 replies
  • 0 Bravos

Referrals

If you miss the referrals tab when signing up a new PM customer can it be added on later? Missed clicking the end tab on the referral and couldn't go back to fix it.

DAB24 by Great Neighbour / Super Voisin
  • 248 Views
  • 2 replies
  • 0 Bravos

Date signed up

Hi I was wondering how i can check to see what the date was that i.signed up? 

Itonlytakes1 by Great Neighbour / Super Voisin
  • 305 Views
  • 4 replies
  • 0 Bravos

Changing plans without Registering Payment Method

Is there a way to change your plan without registering a payment method?  I prefer to pay via voucher but I cannot seem to change my plan without registering a payment method.

bb6645 by Great Neighbour / Super Voisin
  • 370 Views
  • 3 replies
  • 0 Bravos
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