Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I've been with PM for going on 20 yrs, I've always paid monthly with CC by phone via 611. Suddenly last month it was automatically withdrawn without notice. Is this even legal? When I logged in to see what's happening, it says that now all CC payment...
Hi there!I recently tried to swap from Chatr to Public Mobile. I however made the mistake of first cancelling my chatr service before doing the number transfer, and as such when I tried to do the transfer it got kind of messy. I did recieve a text fr...
I upgraded my account in August, now I see I have been double billed, what can I do. I am getting no where with the various pages an promos I have been getting. Please have an agent contact me, why are you making this so difficult
My app is not working for more than a week, I followed the troubleshoot: restard, uninstall... and nothing work. The app still in "maintenance" . How can I get support ? Thanks
I work for a school and we have a phone linked to public mobile but the person who set everything up never gave us any info on the email or password so I can't get in to the account to cancel. All I have is the number. So what or who do I contact to ...
I need to call South Africa and found there is Add-on for 300 mins international phone call. I then purchased twice, second time was by mistakenly clicked again. I then tried to call an South Africa number +27 xx xxx xxxx, but cannot get through. I d...
I purchased Data Add-ons through rewards and 36 hrs later still not working. I will state that this is my first negative experience with Public mobile having been with them for 5 years however it is a critical one because it relates to people who wou...
To my understanding FIRST number in data shows how much data I have USED. Second number shows max allowed as per Plan.Agent claims FIRST number is how much data I have LEFT (meaning I used 487.86MB).I believe agent is Incorrect.
Hi, what if I already deleted the eSim from the wrong phone? When we tried to do the activation on the correct phone, it says the eSim is not available and to contact support.
Good morning,I have recently switched from Telus to PM and have been having difficulties with gaining access to the PM mobile network after the transfer of my number was complete. I have been trying to get support from PM. I did not get a reply after...
Hi,I bought a new phone. Transferred the physical SIM over. RCS will not work. I tried everything on this site about Carrier Services, reinstalling Messages, all kinds of cache clearing and rebooting."Not Supported" RCS chats has been disabled by ...
Hi,Since the upgrade I did yesterday, my iPhone no longer makes 1-888 calls. I have the error message "you call cannot be completed as dialed"When I try another phone, the call go thru. It's just mine...
Hello, I am overseas and am not able to receive messages on my public mobile line- therefore am not able to cancel my subscription . Can you please provide me with assistance -thank yu
Can't get my iMessages or Facetime to activate. Been rebooting, signed out of apple ID, date/time settings etc. to no avail.Is this on public mobiles end or what?
I already have 1 phone with Public mobile..I also have 1 phone with BellI want to switch my Bell phone to Public so that bith phones will be with publicWalk me through the process please. Thanks
