Can't log in, don't have access to otp code via #

[Needneedhelp]

I've been charged for this account that I'm not able to use. I can't login because I don't have access to the # and the login requires otp code via #. I can't change otp to email instead, it still requires otp via #. Please help, it's been so frustrating 

[CSA_PM]

Hello @ Needneedhelp,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Dunkman]

@Needneedhelp 

I will try to escalate your issue with CSA_PM agent. Hopefully, within 30 minutes, CSA_PM will private message you.