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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How do I check the status of porting my phone number from public mobile to Koodo?o?

I'm changing my service from public mobile to Koodo and I am trying to Port my number. I received a text asking me if I would like to Port my number and I said yes but I still do not have cell phone capability on my phone from Koodo.

i am receiving emails "Your Public Mobile service has been put on hold" - why?

Hello,I do not have an issue with payment, I do not understand why i am receiving these emails? and is my service on hold? Thanks.

I can't activate my account

I can't activate my account. What do I do?

eSIM existing, not ported account

iPhone 11 Pro max moving to iPhone XR“Bought” a new eSIM through the app (discounted to free)didn’t work, pop up says contact public mobile. esim is not showing in cellular. now eSIM on old phone isn’t working and neither is the new one. Fun times. h...

Help...

I cannot receive SMS, so I cannot log in to my account.My service is not working (no calls, no data).Please verify my account and restore service.

Esim

My esim won't activate

Transfer issue

I created an account at PM but when I tried to transfer my phone number from Fido through app PM the system indicated- not activated! A few attempts were not successful. What is the reason?

Poor cell reception in basement

Our cell phones do not receive enough signal in our basement to operate….how can I make this work ?

Resolved! Billing Details

Do you retain records of calls in/out?

Cannot access "My Account" due to SMS verification

Hello,When I click “My Account,” I’m prompted to verify using a 6-digit code. It first asks for verification through email, which I was able to complete, but then it requires an additional code to be sent via SMS to my Public Mobile number.I’m curren...

Monthly data not received

I always recive my monthly data at the beginning of the month and I have not recived it yet on April 4th.

Pahment

I want change payment to 24 dollar per month

SIM card broken

My public mobile SIM card seems to have stopped working. My device shows as having no SIM. I’ve tried other SIM cards in my phone to confirm it’s an issue with this one and not my phone, and I’ve tried every other support step I’ve found online.

Resolved! Need PUK code

I need a PUK code for my sim block

Cannot receive SMS code / cannot log in

I cannot log in because I can’t receive SMS verification codes.My phone service is not working, so I’m locked out of my account.I also contacted support but haven’t received a response for over 24 hours.Can a moderator please help me?

Failed activation

Payed, downloaded app, ran activation to port my number. Failed, so contact support. Attempt to contact support failed. Not off to a good start here,.

My Account

Dear Customer Service, After I update Public Mobile app, I cannot login xxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxxxxxxx

International Plan doesn’t include US minutes

Hi. I just paid for the international add on, and have discovered it does not include US minutes. I haven’t used any of the minutes. Can I cancel the add on and get a refund?

Received physical SIM card. After activation, it is not working

Hi I just received my physical SIM card. After activation and selecting a number , the phone number is not working. It does not show phone number on the phone and it won’t be able to dial a number and receive a phone call. What can I do ? Please hel...

Number activation

I recently transferred to public mobile from Fido. I'm using my original number, but doesn't seem to work. I can make phone calls out but cannot receive calls or send text. Data also works. How do I fix?

Error transferring number

I am trying to transfer my number from rogers to public mobile but it says subscription not activated when I finish all the steps. What to do now?

Login problem

I cannot Log in to my account. I have my account number. Thanks

ESIM activation error

e sim activation error when trying to activate through app, it says it was able to get activated

Activation of my SIM and account

Hi, I added the sim card in my phone to activate my account. I follow the steps on my phone to activate my account & SIM, but at the last step I get a message saying "Subscription not activated." Something didn't go right while activating your subscr...

Resolved! Re: Why is my bill going up $3 at the end of April?

same here 23$ to 25$ why?

Resolved! Account Access

Good Afternoon,My friend, whom I referred a few years ago cannot access her account. Her email account was hacked and as a result, she can’t send or receive emails. She had to create a new email account with gmail, and we can’t get into her PM acco...

Address wont change when I save it

Hi,I'm having issues saving my address change in my profile. I would input my new address, select from the drop down menu, and hit 'save information' but the address won't register.Thanks,Jon

Re: Can't activate subscription or submit a ticket

Hi! I'm having the same issue. Did they reply to you already?

Re: CS agents

Hi, I bought a sim for my mom during her stay with me in Canada in summer and now she has left the country. Now I’m trying to cancel her plan but when I log into the account using email and password I get a message that says I need to enter a number ...

Can't activate subscription or submit a ticket

I am trying to activate my subscription but an error comes up on step 6 of 6 saying "subscription not activated" and to contact customer support. When I go through the chat bot, it suggests I submit a ticket. I filled out all fields in the ticket for...

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