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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1246 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29928 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41735 Views
  • 185 replies
  • 29 Bravos

US plan stopped working for calling & MMS after 7 days

 I'm in Arizona with family. Three of us have public mobile accounts. One is a brand new 100 GB us/can plan, another was an old account upgraded to the 30 GB us/can plan, and mine is a cheap plan with a 15 day talk/data add on. We're working with one...

LoraleeH by Good Citizen / Bon Citoyen
  • 619 Views
  • 19 replies
  • 1 Bravos

Re: Public Mobile Email address .

My phone can use data, but phone number does not available to call out or be called .Need help to solve the problem.thanks

Frank305 by Great Neighbour / Super Voisin
  • 115 Views
  • 2 replies
  • 0 Bravos

Sending/Receiving Issues with Iphone Contacts

I am unable to send/receive pictures and/or group chat with my android phone to/from my friends/contacts who have an I-phone.I can send/receive pictures and chat with out issues with contacts that have an android phone.I can also simply test message ...

Jeff80 by Great Neighbour / Super Voisin
  • 201 Views
  • 5 replies
  • 0 Bravos

Resolved! PM account info vs. SIM card info

My phone (SIM card) says I have 2 GB of data, 25 days left until reset, and I have used 310 MB.My Public Mobile account says I have 1 MB of data, that it is all used, and that I have 11 days left until the reset.Why are they so different?Thanks!

CDyer by Great Neighbour / Super Voisin
  • 208 Views
  • 3 replies
  • 0 Bravos

Resolved! Transfer Phone # not working

Hello,Yesterday, I downloaded the PM app and signed up for the 50GB plan on my Android phone. The payment was successful. I chose to transfer my existing phone number from Fido to PM. I left my Fido sim in the phone and within 10 minutes, I received ...

AppleStrudel by Great Neighbour / Super Voisin
  • 300 Views
  • 5 replies
  • 0 Bravos

SE Asia

I’m traveling to SE Asia tomorrow night for several months (I’ll be getting an E-Sim for each country) is there a way to still receive text messages while I’m away? I hope so! If not, what would text senders see on their end when sending texts if I a...

PeteZa by Good Citizen / Bon Citoyen
  • 234 Views
  • 6 replies
  • 0 Bravos

Data Disappeared

I had bonus data given to me and I changed my number. Why did it disappear from my account ?

Dave80 by Great Neighbour / Super Voisin
  • 153 Views
  • 3 replies
  • 1 Bravos

Resolved! possible duplicate account

I created a new account with Public Mobile last night. Started process on lap top and finished on Iphone, two payments taken off visa and an email from Public Mobile with a different account number and my old cell number which is deactivated. How do ...

sage2 by Good Citizen / Bon Citoyen
  • 528 Views
  • 17 replies
  • 1 Bravos

Help making complaint to public mobile

I need help finding a higher up as cs agent has been the opposite of helpful, when I have told them my entire situation. Can anybody point to how I can find a management/someone who can deal with accounts who is not  a cs agent? I was told my account...

Lulu930 by Good Citizen / Bon Citoyen
  • 717 Views
  • 19 replies
  • 0 Bravos

USA roaming

Hello,My plan is the “50 GB within Canada and the US.” If I stay in the US for the winter, will I have to pay any additional fees other than my plan fees?

mxw291 by Good Citizen / Bon Citoyen
  • 215 Views
  • 6 replies
  • 0 Bravos

auto renewal payment

Hi im curious if anyone is having an issue with  the auto renewal.  My account today did not renew on its own.  I tried to do it manually through the app and it says that it's unable to process it at this time.  I  have tried several times and keep g...

marsbar55 by Great Neighbour / Super Voisin
  • 154 Views
  • 2 replies
  • 0 Bravos

Resolved! My wife's phone logged out

Hi. My wife's credit card has been compromised. She tried to login to her account but she accidentally put the wrong password 3x. Now her phone service has been logged out and she couldn't log in to update her auto payment credit card. Please help. S...

Jc2015 by Great Neighbour / Super Voisin
  • 223 Views
  • 4 replies
  • 0 Bravos

Resolved! So is it normal for public mobile to steal

Been trying and trying to get my money back for months from a accident cause my phones not compatible well they won't give my money back for it and I can't use the service so at this point it's just theft 

Resolved! Needing a refund

I was charged 3 times in one day. I went to go renew my subscription because it ran out, I couldn’t text or make , nor used data. So I go to make a payment but decided to change my subscription since my subscription was expired, but it didn’t work, s...

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pen43 by Great Neighbour / Super Voisin
  • 183 Views
  • 1 replies
  • 0 Bravos

How to activate an E-SIM while waiting for physical Sim

Hi there,My SIM card is currently stuck in the mail with the Canada post strike and has been since I signed up November 10. I have the option of using e-sim with my current phone. The chat told me I can temporarily use an e sim while I wait for my ph...

Jennalhb by Great Neighbour / Super Voisin
  • 234 Views
  • 4 replies
  • 0 Bravos

Address In Invoice

I do not see full address, (just postal code) in my receipt. How do i get invoice with full address?

reni by Great Neighbour / Super Voisin
  • 351 Views
  • 7 replies
  • 1 Bravos

Looking at coming over....but with a OnePlus

Hey gang,After a lot of years on my current phone, I'm looking at something new (trying not to be limited to Samsung, Apple or Google products)...and I see OnePlus is back in the performance / flagship phone game (the 12 is great, the 13 looks to be ...

Psycho_Mike by Great Neighbour / Super Voisin
  • 530 Views
  • 5 replies
  • 2 Bravos

Activation issue

My number has been ported out from chatr, and i was provided a temporary number from public mobile which is active. How do i start using my original number now? 

Rudrabarot by Good Citizen / Bon Citoyen
  • 231 Views
  • 6 replies
  • 1 Bravos

5G internet plan with 4G cellphone

Hello , I am new to public mobile . I recently transferred bought a 5G data plan , and my number is finally transferred to the SIM card but I can’t connect the internet . I am wondering if it’s because I need a 5G cellphone to access 5G internet ? Th...

ChiaYuan by Great Neighbour / Super Voisin
  • 196 Views
  • 4 replies
  • 0 Bravos

Resolved! Public Mobile New eSim Incoming calls NOT received

I purchased an eSim from Public Mobile online. I have recharged it with $35 per month. I have not been receiving any incoming calls since then. I am able to call anyone with outgoing calls. But when someone tries to call me, it shows number doesn't e...

Deepika_Ragu by Good Citizen / Bon Citoyen
  • 383 Views
  • 8 replies
  • 0 Bravos

Resolved! Using data in the usa

When I am in the USA do I just use my phone like I would in Canada? Or do I have to switch something. I’m looking at getting the 35$ can/us/mex plan with 50gb. This is all new to me and I’m a little hesitant. Not the most tech guy out there. 

Blammo by Good Citizen / Bon Citoyen
  • 364 Views
  • 7 replies
  • 0 Bravos

TRANSFER SERVICE WEEKS AFTER THOUGHT IT HAD BEEN DONE

Switched to Public Mobile in October and it appears after getting a $112 bill from previous carrier Bell that there was an error in transferring service. eSIM has been downloaded. Went to iPhone store yesterday and they removed physical Bell SIM card...

Ilandr_99 by Great Neighbour / Super Voisin
  • 207 Views
  • 4 replies
  • 0 Bravos

other

Hey fellas,  any luck making my phone work?  It still has the wrong phone number; I still can't send or receive SMS/MMS. Will I be getting a credit for the days I can't use the phone?  All I need are the instructions. edited by computergeek541:  Ther...

Stainless316 by Good Citizen / Bon Citoyen
  • 147 Views
  • 2 replies
  • 0 Bravos
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