Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[NEW] Dropped Calls

Hello Community, We are aware that some of our subscribers are experiencing intermittent wireless service. We want you to know that our team is actively investigating this issue and is working around the clock to resolve this as quickly as possible. ...

Ck_PM by Public Mobile
  • 1137 Views
  • 35 replies
  • 12 Bravos

[NEW] Scheduled Maintenance on June 16th

Hello Community,  We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: June 16 | 12:00 AM EST to 10:00 AM EST   or   June 15 | 9:00 PM PST to 7:00 AM P...

Ck_PM by Public Mobile
  • 395 Views
  • 1 replies
  • 0 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 15455 Views
  • 118 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 26604 Views
  • 184 replies
  • 26 Bravos

phone number

my phone number seams to be "stuck" somewhere between Bell and Public Mobile Bell says they don't have it and it's not working on PM?

rjwinc by Great Neighbour / Super Voisin
  • 103 Views
  • 1 replies
  • 0 Bravos

Number transfer issue

Hello, I recently became a member, i was with Fido and processed transfer number solution. my number was not transfered please help me. 

am220856 by Great Neighbour / Super Voisin
  • 166 Views
  • 4 replies
  • 0 Bravos

Resolved! Nickname

Why did I have to make a new community account nickname?

Namu2 by Good Citizen / Bon Citoyen
  • 432 Views
  • 7 replies
  • 0 Bravos

US Roaming NEVER Working???

I’ve tried everything to get my roaming to work. Rebooted my phone, checked all of the settings. I just don’t get how they can charge you and leave you stranded in another country.

Beckums42M by Great Neighbour / Super Voisin
  • 145 Views
  • 1 replies
  • 0 Bravos

SIM Card Locked

Hi my name's Jason Ahmak and my SIM card has been locked and can't get it to unlocked..The phone number you can contact me with is..###-###-#### or with my e-mail ***@*** 

jason_ahmak68 by Great Neighbour / Super Voisin
  • 175 Views
  • 2 replies
  • 1 Bravos

Question / possible suggestion

Is it best to delete your images that PM saves ? I ask because I recently could no longer upload images baffled by this I cleared cache cookies on browser and tried incognito private mode to no avail I just couldn’t upload anymore . then after poking...

Handy1_0-1714592693897.png
Handy1 by Mayor / Maire
  • 352 Views
  • 5 replies
  • 1 Bravos

Subscription

How do I cancel my subscription?

SJA1 by Great Neighbour / Super Voisin
  • 133 Views
  • 2 replies
  • 0 Bravos

Resolved! Transfer number

Hi my number was transferred but for the public mobile login account, it still asks for the previous (temporary public mobile) number for 2 factor authentication, to send the 2FA code to.  Wouldn't that be a security issue of concern, can you change ...

JONngu by Great Neighbour / Super Voisin
  • 208 Views
  • 3 replies
  • 0 Bravos

Resolved! HOW DO YOU TALK TO A HUMAN PRIVATELY?

What is going on? I am being sent in circles in the chat box and being told the only way to get help on my private account is to post a PUBLIC forum post? How do I talk to a human being?

Lost data

Hello,I had 240GB of bonus data to my account as of March 18th to be used in 150 days; but why this is gone.  Thanks,

Jennyhuang by Great Neighbour / Super Voisin
  • 163 Views
  • 3 replies
  • 0 Bravos

Usage history download is broken again

The usage history download was fixed a while ago, but now it has stopped working.When I click "download", nothing happens anymore.The payment history download works fine.

lenf by Great Neighbour / Super Voisin
  • 119 Views
  • 2 replies
  • 1 Bravos

Overcharged

I am been overcharged for automatic top-up on my account since February. Please, how do I stop this because I cannot see this under my subscription details. If I donot get this sorted I would have to leave public mobile and go to another service prov...

TEJE by Great Neighbour / Super Voisin
  • 159 Views
  • 3 replies
  • 0 Bravos

Login

Changed my email since I signed  up with pm, had a stroke and cannot remember  any login info. To update my expired cc. I have been using vouchers,  but now I got a message to login to my account and set up a new cc, but I cannot login! What are my o...

Stevey by Great Neighbour / Super Voisin
  • 657 Views
  • 1 replies
  • 0 Bravos

New points system question please

Hello, I currently have the following rewards. Pre authorized payments $2.00Loyalty pays $4.00Refer a friend $28.00Total monthly credit of $34.00I currently have the  $34.00 month plan.I also have several hundred dollars in credit in my account. Goin...

Billy7777777 by Good Citizen / Bon Citoyen
  • 415 Views
  • 10 replies
  • 2 Bravos

Out of Minutes on an Unlimited Plan??

I can't make Canada wide calls because Public Mobile says I'm out of minutes despite me being on an unlimited Canada wide plan?Local calls work fine.I've tried all the other things such as removing my sim, restarting my phone, putting a 1 in front of...

AnthonyLe by Good Citizen / Bon Citoyen
  • 182 Views
  • 3 replies
  • 0 Bravos

Port incomplete

Hello, I ported from Rogers to PM this morning, I can see number is gone from MyRogers app, signal lost as well. Now I can see signal, able to set voicemail etc on PM but not receiving any texts or calls. Kindly help me out it's been 2 hours since I ...

Vamsikrishna by Great Neighbour / Super Voisin
  • 131 Views
  • 2 replies
  • 0 Bravos

Resolved! How to access an Account number without logging into account

A friend is trying to change carriers due to bad reception where he lives. He has not been able to log into his account after repeated changes of passwords and would like to know his account number. Is this possible?

Hoffer1 by Good Citizen / Bon Citoyen
  • 334 Views
  • 8 replies
  • 0 Bravos

Switching to a new iPhone

Can I get some assistance with switching from my iPhone 11 to a iPhone 14 pro max. How do I sign everything I have on my 11 to my 14. 

Knotty by Good Citizen / Bon Citoyen
  • 145 Views
  • 2 replies
  • 0 Bravos

Resolved! New phone

How do I switch my eSIM and account information to my new iPhone?

Knotty by Good Citizen / Bon Citoyen
  • 148 Views
  • 2 replies
  • 0 Bravos

error porting a number

At the end of the activation the app told me that something did not go right. Payment was made and porting was submitted. This was 2 days ago. should I s

willis4892 by Great Neighbour / Super Voisin
  • 153 Views
  • 2 replies
  • 0 Bravos

no service

Hi,I'm a new customer and I don't have cellphone service. I try to connect to my account and I get a forbidden a1 message.Can someone help me? Thanks

PG10 by Great Neighbour / Super Voisin
  • 97 Views
  • 1 replies
  • 0 Bravos

Resolved! 2 phones with rogers

I have 2 phones with rogers each has their own account but under my name.  I have switched one account to PM.  Do I have to make a 2nd PM account in my name with say my husbands email or can I use use my husbands name and email on PM and still port t...

KZ1964 by Good Citizen / Bon Citoyen
  • 183 Views
  • 5 replies
  • 0 Bravos

Not able to send/receive sms

I just switched to Public Mobile. I successfully transferred my number from my old service provider and am now able to make/receive calls, but texting is not working. I am not receiving texts and when I go to send one, it won't go through and I get a...

Nashional by Great Neighbour / Super Voisin
  • 159 Views
  • 1 replies
  • 0 Bravos

Resolved! Unable to update payment method

When I try to update my payment method, it says "Sorry, we’re not able to process this request at this time. Please try again later." and I am not able to update it. Anyone knows why and when this can be fixed?

Kyle95 by Great Neighbour / Super Voisin
  • 197 Views
  • 3 replies
  • 0 Bravos

Text messages

I’ve switched to PM about two weeks ago. For the most part it’s worked, but my group messages haven’t worked. Now today I’m not getting any text messages. I have an iPhone 8 so it is older. I’ve checked everywhere I can think of, in settings. I can’t...

Woodwiz by Great Neighbour / Super Voisin
  • 133 Views
  • 2 replies
  • 0 Bravos

Can't modify account / Can't submit ticket / No service

Requested to have my number ported yesterday. I have no service on my current cell phone. I've paid the fees to PM. I can't access my account to modify it. Trying to submit a ticket I get the "forbidden A1" error, and there's no service on my phone. 

Pipskee by Great Neighbour / Super Voisin
  • 128 Views
  • 2 replies
  • 0 Bravos

Cannot make calls

For some reason I cannot receive or make phone calls.Could you help with this please 

Ass-hole by Great Neighbour / Super Voisin
  • 117 Views
  • 1 replies
  • 0 Bravos

Resolved! New subscriber trouble linking sim card

I ama new subscriber and setting up account.  At the point have entered sim card # which is valid and then says LINK SIM.  I push this button butnothing happens.  I plan to port rogers # during activation.  How do I link sim.  

KZ1964 by Good Citizen / Bon Citoyen
  • 162 Views
  • 2 replies
  • 0 Bravos

Not registered on network

My phone was working fine until two days agoI can't make or receive calls Or get data or textWhat do I do?

MoeChehab by Great Neighbour / Super Voisin
  • 139 Views
  • 3 replies
  • 0 Bravos
Need Help? Let's chat.