Community

Why is there no support

I messages cs agent last night, then again today. My phone broke now I need 2fa for public mobile access as well as for my email. I’m stuck in this loop and can’t get any help. It’s absolutely insane. Now they just withdraw money from my account for ...

Intermittent call completion to 705 area code

When I call a number in the 705 area code it only completes very intermittently. Most times it states I’m out of calling minutes and need to purchase more. I’m on a plan that provides unlimited calling in Canada. How can this be rectified?

subscription

My last subscription was $15/month with unlimited incoming calls and texting, with 3 GB of data and 300 min of out going calls. I updated my public app and now automatically changed my subscription to $30/month. Can I not go back to the $15/month?

"subscription not activated"

I've just finished with the application process as well as the payment process for setting up a new account. and was just using the app to transfer my old number over to public mobile, and at the last stage it says "subscription not activated" 'somet...

how to cancel a phone when I cannot login with MFA

Hi,I have two phones that I have configured with my parents in law and they lives remotely.I have used my credit card for the automatic payment but unfortunately, that was before MFA required to enter the code from the phone  itself and they are easi...

I have no network

I am a new customer and I have no network with phone. I have Esim

Payment not accepted

Hi there,I tried to pay using a Canadian registered master card (EQ) but the payment isn’t being accepted.

Logging in to my account.

I have not been able to log in to my public mobile account for days using the app

NO SERVICE!

My phone no service again from last monday.I alredy tryed  phone on/off, check e-sim, flighr mode on,/off. 

Buying Sim Cards or E-Sims with Rewards

This needs to be an option

Transferring old number

I tried transferring my old Koodo number to Public Mobile today. I replied YES to the Koodo confirmation text, but the system said there was a problem transferring my number. My SIM now shows SOS only. What should I do now? edited by computergeek541:...

Do you sell refurbished phones

fee

Can I pay the monthly fee by combining cash and points?

Can’t make calls to 1800

Hi,I have issues trying to call 1800 related numbers. It won’t go through. I tried restating the phone and it didn’t work. I already made sure the number is correct by calling from another phone and it was correct.please let me know if there is a fix...

My data use

I just start my date circle today and got a notice that I have used data 2/3 in total, and I  actually didn't use yet because i was stay home with WIFI all the time.  Is it the system problem? Lina

Refer a friend

Hello,I recently joined Public Mobile, and then referred my husband to join, which he has.  How can I get my $10 refer-a-friend credit?Thanks 

remove /disable pre-authorized payments

How to remove / disable pre-authorized payments as it was before?

Adding a number to Eversafe

I changed my number yesterday because I was sick of spam calls. (Had a PM before and still now) Tried to add it to eversafe, but it told me an Everesafe ID already exists with this number.. okay well I texted a tons of friends and family that I chang...

Unable to receive messages in the UK

I am in the UK and have not been able to receive any messages despite having data roaming turned on. This is a big problem for me as my banking and various other things requiring log-ins are all sending security codes through which I am not receiving...

I need help

I’ve put in two tickets and have not got anything back, I need help with my phone? I was unable to buy a phone card at the store so I tried getting into my account and couldn’t so made a new one but they made me use a new number but I didn’t wanna do...

I cannot make a call to toll free numbers

I cannot make a call to toll free number

Number transfer chaos

I wanted to transfer my number and my account says my number is my old number but on my phone I still have my old sim active else I don’t receive messages. My account here says that a number transfer isn’t possible and my customer request has been un...

Make a payment

How with a credit card

Phone calls and receiving not working

Hi, I joined yesterday and my phone still doesn't receive or make calls or emails. I've been getting a message that says SIM1 not provisioned

Payment

Re: US unlimited talk and text

Same issue here. I have the us/can/Mexico plan cut when I travel to USA everything works except I cannot make a phone call. I can receive them but not make them. Tech staff at public mobile have been of no help and are a waste of time.

Activate

Friend of mine would like to activate and port a number to public mobile, how do I do it? 

Text to email and visa versa, not working!

Hello All,Anyone out there help me figure this out (text to email and visa versa, not working), I have 3 tickets, first was 3 weeks ago, no response from CS.Thanks in advance.