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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Phone lines

Is it normal to have 2 phones lines after getting with Public Mobile.

I want to Change my plan.

HiI urgently changed my rate plan due to a trip to the U.S., but now that I have returned, I want to switch back to my previous plan; however, the option to change plans is not appearing.I followed the instructions and tried on many different devices...

Urgent: Unable to Port Phone Number xxxxxxxxxxxxxxx

Hello,I need this issue addressed immediately.My number xxxxxxxxxxxxx did not port through properly, and as a result I am currently unable to receive incoming calls. I also cannot access chat support because I am not receiving any verification texts....

Text message from Eversafe

Why am I getting Eversafe confirmation codes when I'm not trying to sign in? Does this mean my password is compromised, or are these Phishing SMS messages? How can I confirm where the EverSafe message came from?

Can't activate, can't submit a ticket, can't reach a human, no service

I tried to activate over an hour ago. I received a text from my previous carrier about transferring the number and promptly replied. My previous service has been discontinued and my phone displays SOS.Meanwhile, the Public Mobile app says the activat...

Activation, sim, esim

Is there a way to bypass the 2 step verification on the app? I got my account activated 3 days ago with eSIM and still no service. Reached out to customer support and they helped me download a new eSIM to activate my account. It still did not work af...

Phone # transfer not successful

Its been about 5 hrs since I replied yes to transfer number confirmation. Still no service. Please contact me for solutions.

Sim and Device

My plan is active but the sim and device section is missing. My eSim was never generated, so my iPhone shows SOS and I cannot receive SMS. I also cannot login because EverSafe only offers SMs verification. Please manually provision my eSIM and activa...

Resolved! No activation?

@CS_Agent ive switched to PM yesterday. since then I have not been able to activate my eSim. ive received texts from my previous provider and PB to activate but am unable to receive or send text messages.I think it kind of ridiculous that there is no...

Support to call 1-800

I cannot complete my call as dial 1-800-463-3339. I have a package Canada US. Help me to contact 1-800-463-3339 email me the solution: *****@*****

Stuck in SOS all day, both phones in our household.

I cant get through to the bot or customer service. I wonder when we will have service again? Tried all the suggested steps and nothing!

Stuck on SOS

My phone has had no network and stuck on SOS all day. Tried rebooting my phone, tried toggling airplane mode on and off, tried resetting my network services. None of these worked.

past receipts for 2023 and 2024

Where do I go to get my past receipts further back then are in the account?

My account is acting weird

So i have been a public mobile member for a while and haven't had any issues until today. I was messaging my wife all fine and dandy. Then out of the blue the messages stopped send and kept saying message failed and tried again and it said the same t...

Resolved! Porting error my from Fizz to Public Mobile

Hi,Porting error from Fizz to Public MobileRequested porting through Public Mobile AppReceived a confirmation message from Fizz and answered YES for portingPublic mobile reply that they encountered some issue that someone will call but no one call ye...

This phone number is connected to a new WhatsApp account.

HelloWhen a friend messages me on whatsapp, they get the message "This phone number is connected to a new WhatsApp account. Message the new account."I do not have a new WhatsApp account so what is going on? Thank you

Phone number Transfers day of subscription suspension.

Hi there,I would like to know if there is a way to transfer a number from Public Mobile outwards whilst I have a suspension of my subscription on the last day of that subscription. Perhasp a activation without service or similar just to keep the line...

Resolved! Former customer - old invoices

Hi – I transferred to Bell a few months ago but my account is still active. I am able to log in but nothing loads.I'm trying to retrieve my past bills / invoices, is this something someone on support can help with? I tried the bot but keeps failing ....

Resolved! Activation

Very frustrated. I have set up two other accounts successfully a year ago for my kids and now I’m trying to setup 4 more with new SIM cards mailed to me. All get the same error. “SIM card not valid”. Can’t seem to get any help and don’t know what the...

Resolved! Plan not giving me promotion back

Hi,I am a current subscriber with account number is ############. I have a promo 50% off for 24 months (Promo cycle 3/24), but because a payment failed to go through when I try to "Subscribe Now With Current Plan" and next page shows the total to pay...

Phone issues - joined ysterday, i can dial out but cant receive text or incoming calls

I just joined yesterday and thought everthing was aok, but cant received texts or incoming phone calls??? Can you email me back with a solution? xxxxxxxxx@xxxxxxxxxxx i tried to log in, and system is asking for verifcation DaveS99

Invalid sim

I received my new public sim but during activation when asked to enter my 19 digit sim it says invalid sim. Do i need to order a new sim?

Motorola Signature

Will Motorola Signature works if I buy it in India

Resolved! Cannot activate as seniors phone cannot load the app.

Created a new account for my sister, paid account and for a sim card. Received and installed the sim card but didn't know it had to have app loaded to activate! We had the phone on Bell but want to move her to Public. The phone is very basic and n...

Phone in SOS

my phone has switched to SOS. I have restarted it and no change

5G/4G not working on POCO X8 Pro Max

I bought a 100GB 5G subscription (Esim) from public mobile. 5G/4G doesn't seem to work. It shows 5G on the status bar but nothing works. Calls and SMS seem to work though. I also used fizz before using public mobile, and with fizz 5g was working and ...

Issues with changing my subscription

CS_AgentI’m trying to change my subscription to the one I was using before, because right now I have the Canada US Mexico one, but I don’t need it anymore. When I’m trying to switch back to the old one it doesn’t appear as an option at all. The only ...

Transfer # not going through

I am trying to transfer my number from koodo to public and I got the text requesting the transfer and replied to it. Which prompted Koodo to send me a confirmation that I was cancelling. When I go to activate my account on the public mobile app, it g...

activating an active account ?

I have been a customer for 3 months, when I logged in to my account, the system is prompting me to choose a new plan & activate a sim #. However, my sim # is already currently active but it appears that Public mobile no longer offers my existing pla...

Credit card number

I have lost my credit card with which I pay you. My new one comes in 10 days. How do I get the new number to you?

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