Community

Cant get into my old gmail

I have two accounts on here one for my girlfriend and one for myself.this one is hers I can't get into mine.i have no way to use my points that's been collecting now for about 2 years.i like the prices here but this site is useless of ya cant contact...

Data usage recorded is incorrect

Public Mobile is telling me that my data for the billing cycle is used up. However the daily usage does not demonstrate this at all. What do I do? I am - according to Public Mobile - out of data for the next 17 days!

Sorry, we're not able to process your payment at this time.

For some reason my plan wasn't renewed, now I am trying to pay, but getting this message:Sorry, we're not able to process your payment at this time. Please try again later.Any idea what could be wrong?Thank you

eSim won't activate, now neither phone has service

Bought an iPhone 15. Bought a new eSim.Now my old phone, iPhone 12 mini, and my new phone have no service.When I click to submit a ticket, the website says there is an error and won't accept the submission. So I can't call. I can't use my eSim. And I...

New Plan

How long does it take to upgrade a plan

cant make or receive calls in the vicinity of a 5G tower

I have a Ulefone Rugking 4g cellular phone and I cannot make or receive phone calls within a mile of a 5g tower....is there a setting that can be tweaked on my phone or is the 5g frequency overpowering the 4g frequency?

Payment

How can i update credit card?

Phones got disconnected and couldn't log into My Account

Phones got disconnected, but when I tried to log in to My Account to update/ check my subscriptions, it kept logging me out... Thanks!

How do I change my address?

Hi, how do I change my address?  It says "invalid address" when I try to save my new address in the Account Info page on the website.I know it doesn't affect billing, but I don't want my old address on file.  Thanks.

Help! Last 4 digits of phone # used for verification code are incorrect - how to change this?

The last 3 digits of the phone number shown when PM sends me a verification code are incorrect. How can I replace the incorrect digits with the correct ones?

Voicemail not playing my greeting

For some reason every few months my personal voicemail turns itself off and it defaults to the default system greeting.  I just went into my voicemail settings and "activated" my saved greeting.  Its the only one that it there.  Yet when I test it, i...

Renewing credit information and keeping old plan

I recently had to get a new credit card, and forgot my old credit card is connected to my public mobile account. Today without warning I was cut off, now when I go to renew payment information, my discount has disappeared and it’s asking for $60+ tax...

I CANT GET THIS FUNCTIONING

Re: Customer Service Agent

Need an agent now!!!!

Port out

@CS_Agent hi..I already send a request from iplum to port-in my number from there... I mean i want xxxxxxxxxxxxx with iplum..... But i haven't received any confirmation from public mobile that ilthis will be done... Do i need to provide them somethin...

Updating VISA card

How do I update my new VISA card?

Data issues

I have the Canada Us Mexico plan. Recently I was in Mexico and could only use phone while connected to Wifi. Why can’t I use my phone from LTE 4g or 5g ? 

Out of data but usage history indicates data not all used

So, my overview page reads that "You have used all of the data in your subscription." However, when I go into the data usage breakdown, all of the 'data' items from the Feb 06 to March 08 date range add up to significantly less than my purchased data...

New Plan

Hi,I was a public mobile customer, but now I use another provider.I wanted to buy a $23 plan now but it shows $50 for checkout.Are the announced prices fake?Thanks,Ehsan

Data not working

Refresh / reprovision my eSIM. Voice works but cellular data shows ‘Network Not Available’ under About.

Need to transfer e-sim and also have log on issues…

I want to transfer my eSIM from my current iPhone to another iPhone. I am unable to log into my account despite resetting passwords and despite sending such six digit codes, etc. The message comes up user name and password do not match. Then after a ...