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Resolved! Hi how to create an account self serve

How do I create a self serve account it’s so complicated!

Resolved! Samsung Galaxy download update

I have a Samsung Galaxy S20 5G phone that stated “update available” – Have tried 2x. First time, screen flickered between 19-22 hrs as “download time”?? After 40 min. system threw me out as I reached data limit (I’m on $15/mo PM plan). Second time (2...

Website Issues

For the last three months every time I click on anything on the website I get this error code. Sorry, we didn’t find what you were looking for.Looks like the page you are looking for is unavailable or undergoing maintenance. (Error Code : 404).I use ...

Resolved! US Roaming problem

HelloI signed up for US Roaming and also unlimited talk for 10 daysThe phone is working for outgoing and incoming calls. But the data is notI retarded the phone. I turned on Roaming. I selected T Mobile still nothingWould I get a refund for this ?

Resolved! Oops there was an error. Please try again later”

This is really stupid. I’ve tried to renew my account several times and it keeps saying there’s an error. There is enough funds in my account and the information is correct. I’ve checked several times. I even tried my credit. I’ve tried “simon” and I...

Why are my texts REPEATEDLY being sent?!

I type "Hi", I hit send. My contact receivesHiHiHiHiHiHiHi

Resolved! Plan Change

Hello, I have a $15 plan since 2020 with rewards of $ 2 authorised payment and $ 1 loyalty. If I change my plan to $25, would I still be eligible for loyalty and authorized payment rewards? Hoping to hear from you guys.Thank you so much in advance.

data

I ran out of data and purchased an extra 1G can I get it added to my account?

can't get MMS : timeout

I recently switche my plan to the 4G plan, and I've been getting these " can't get MMS : Timeout" messaged randomly. I have the same phone a before with the same settings as before, is there some new setting I'm supposed to change on my phone or does...

Resolved! payment not processed

I want to know my account is suspended when I paid my bill on August 13 with 3 payment vouchers?

New Plan Offerings

Hello Community, I currently have the $25 monthly plan, I have had to purchase add-ons on several occasions. Anyone planning to upgrade...any thoughts. The $41.25 monthly plan looks intriguing. Is it worth it to change from 3G to 4G speed? @Eliza5

Public Mobile - Out of Business?

Is there any truth to this... Not sure if people are just trying to get us to switch to their plan but I have heard several times that Public Mobile is going out of business and not to put anymore money into the account. @Eliza5

Resolved! account verification

hello i cant use my email address to verify my account because i cant login. i accidentally put in the wrong suffix at the end of the email address when i created my public mobile account.

Resolved! When does a 10 day roaming package expire?

Telus’ Roam like Home option expires at midnight so I was wondering if PM also expires at midnight on the 10th day? For example, if I purchase a 10 day roaming package on Sept 1 at 8 pm the does the package expire at midnight on the 10th or 8 pm on t...

Resolved! Moving from Ontario to BC - roaming?

Hi, I'm traveling out to BC from Ontario and I am a little unclear about how the traveling will impact my phone coverage. Do I have to get an add-on for the time I'm traveling to be able to send and receive emails, texts and calls from Ontario while ...

Resolved! 6 GB data bonus question

Hi, I am travelling from BC to Alberta this month and wanted to know once my data is used up from my plan (~5 GB left) I would be using my 6 GB data bonus while in Alberta and when I come back to BC before my plan renews. Is that correct? Thanks.

Resolved! US data add on not working & Canadian data not working

Hello. I live in Canada and I have a monthly data plan by Public Mobile since 2021. I travelled to The US recently and I purchased a 10 days US data add on for which I was charged $20CAD. However, the plan never worked during my whole stay and I did ...

Resolved! Canadian Assistance Requested

Okay. I like Public Mobile but trying to get help or make a complaint is **bleep** near impossible. I purchased a US Roaming package for use Aug 3 - 10 for our Alaska cruise. I was not able to connect at all in Juneau, Skagway or Ketchikan yet my dau...

Resolved! Password reset page does not accept email with plus sign

You cannot reset your password using your email if your email's user part contains a '+' sign. The plus sign is a valid character according to RFC 2822, and the activation page has no issue with it. Any idea how one can report the inconsistency to PM...

Unlucky $13? There's a 50/50 chance this was a mistake?

I was helping troubleshoot a data issue earlier today so to test if their data was working I decided to send an MMS (photo) to their phone in the US and used my phone with the unlucky $13 plan since an MMS text would not be metered against my 50 SMS ...

SIM PUK LOCKED

Resolved! Pin change

Hi How do I change my 4 digit pin and register my number under a new email id?

Recent Plan Upgrade

Hello, I recently upgraded my plan to one of the new 4G plans, and was charged accordingly during my last billing cycle. However, I noticed today that I'm still on my original 3G plan (which has less data). Why might this be? Please advise.

Resolved! Issues reactivating suspended account

I went on a vacation to another country for a month so I suspended my plan for the time I was gone. When I got back I tried to reactivate and it was not working, it said I needed to make a payment to reactive the plan. My plan is 15$ a month and I ha...

Resolved! SIM card lost

Hello, I lost my Sim Card. How can I get a new sim card?

Resolved! Prices on the phones

Hi there, I've recently bought an iPhone on your website. But something is wrong with the price... when I open the page with phones it shows one price, but when I click on the phone, the price magically becomes higher by $30. Let me know what it is. ...

Rewards

How long does it take for rewards to show on our account?

Resolved! PUBLIC MOBILE HAS CHANGED MY NUMBER WHILE I WAS OUT OF CANADA FOR 4 MONTHS

Public Mobile has cused me a lot of inconvenience in changing my Cel number whist I was away for over 4 monthe and did not have the courtesy of mailing my SIM Card, however they did not heistate charging me every month to date. |The least they could ...

Resolved! Texts

We have unlimited text and calling. However, texts aren’t sending unless on wifi

Data usage inaccurate or missing when logged into account

I have an issue where I've received messages from public mobile on text indicating that a certain percentage of my data has been used up, and in fact yesterday got a message saying 100% has been used up. I've logged in multiple times during the last ...

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