Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I need to update the credit card and phone number on my account. I cannot access the account. I am not sure the account was even set up (back in June 2022).
How do I see how I'm paying for my account? I think I registered my credit card although I don't see how I can confirm this?
Problem transfer my FIDO number to FM
Hi. When I go into my settings, apps and then I messages, it only verifies my email, and cannot verify my I message. I recently signed up for public mobile. Help!
My son’s in Brazil and has a public mobile CAN/US subscription. Is there a way for him to continue using his phone while he’s there?
I would like to port old number to new sim card if possible
I am wanting to change my phone plan as i dont need so much data anymore, but i cant get it to go to 4G and change my plan. Is it not an option because my plan is 5G? I just want to lower my bill and only get 4G. Help
Whenever I try and login it keeps demanding "Let's complete your activation." No other options to get to my existing subscription , only option is going to chatbot or community.
I have a Canada US Mexico subscription. I am in Mexico. Why do my incoming calls go directly to voicemail?
Can I talk to a person to help me up date of new Visa card info.
HiSome of us received a text about PM network update with the possibility that our phones may not be able to make calls after the 17th. I personally can still make calls/texts..clear no issues. Has anyone else who received the text had any issues? D...
Question for the community: anyone experiencing not hearing an outgoing ring tone (outgoing calls) when making calls? It says silent until, all of sudden, someone on the other end picks up. Happen randomly and indiscriminately. Hoping someone else...
How can I report weal reception in a town? I've checked the coverage map, but my area does have very weak reception
New to PM. Has anyone visited the UK? How did you manage to use your phone there?
I ported my son's cell phone from Telus; the carrier confirmed the port. The eSIM isn't working on Public Mobile. When he tries to log into the app, it wants to send a six-digit code to his number, but that isn't working. How do we fix this?
HiI'm visiting the UK. Do you support roaming in the UK?Alternatively, I do have another Canadian phone number I could forward my calls to. Is this something you can help me with? Can I adjust my account online to do this? I can't do it with my phone...
This service seems to be bad. How could a mobile phone transfer takes more than 1 day? What do you expect us to do with no number? What should I do to have my number in service please. This is so inconvenient especially when I had to travel
I think payment didn’t go thru and now I have no data or phone. I’m at a loss with log on but can’t submit a ticket. I can’t activate with my phone number. Says it isn’t Canadian. Ive been with PM for a while. Please help
The transfer of my old number was finally accomplished after 2 days. I could now make and receive calls and messages. However, when i try to access the Public Mobile app, by signing in with my email and password, it asks for a 6 digit passcode which ...
I havec3 public mobile SIM cards were working perfectly and suddenly started to work on and off and nos notcat all on different devices
I have lost my iphone15 today. The telephone number of the iPhone is xxxxxxxxxxxxxxx Please reach out to me on my husbands iPhone xxxxxxxxxxxxxxxx ASAP. I have reached out to APPLE but they were unable to help me locate this iPhone 15. They advis...
I have 1GB data. I switched it on March 14. March 18 I got notified I have reached my data limit. I’ve only used about 50 MB though, and the usage breakdown confirms that. But my total data is spent. What is wrong?
I missed a text that my account had a payment card that is expiring and so my plan did not renew and from that I cant retrieve my old account at all nor my old number. I only had it 21 days late, how is this possible? That chatbox was not helpful at ...
my phone is 5G and i have plan is 5G but not properly work 5G
Hello, I just set up my public Mobile account and have initiated the phone transfer request but got an error text. Now my public mobile number is not working. Can someone help with this?
I have just completed creating the account and paid for the plan. However I am unable to install the eSIM. The system asked me to contact the customer service. I clicked on the “contact us” button but it seems not helpful at all. How to contact direc...
I subscribed to a higher plan. Was supposed to take affect on renewal date. It didn’t happen. If I change now, will I be charged again? Need this for Mexico soon.
Hello,I’ve just initiated a number transfer. I can make calls and send/receive texts but can’t receive calls. I’ve tried all the usual fixes like turning the phone on/off, removing the sim etc. I’ve submitted a help ticket, but would be grateful for ...
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