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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2630 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4766 Views
  • 36 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 37957 Views
  • 149 replies
  • 37 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 49339 Views
  • 182 replies
  • 30 Bravos

Help accessing my account

I need to update the credit card and phone number on my account. I cannot access the account. I am not sure the account was even set up (back in June 2022).

Leo_doucette by Great Neighbour / Super Voisin
  • 100 Views
  • 1 replies
  • 0 Bravos

Payment

How do I see how I'm paying for my account? I think I registered my credit card although I don't see how I can confirm this?

Jason_77 by Good Citizen / Bon Citoyen
  • 171 Views
  • 5 replies
  • 0 Bravos

I messages

Hi. When I go into my settings, apps and then I messages, it only verifies my email, and cannot verify my I message. I recently signed up for public mobile. Help!

Ek51 by Great Neighbour / Super Voisin
  • 189 Views
  • 6 replies
  • 0 Bravos

Resolved! Roaming in Brazil

My son’s in Brazil and has a public mobile CAN/US subscription. Is there a way for him to continue using his phone while he’s there?

mxw291 by Good Citizen / Bon Citoyen
  • 222 Views
  • 6 replies
  • 0 Bravos

changing plan

I am wanting to change my phone plan as i dont need so much data anymore, but i cant get it to go to 4G and change my plan.  Is it not an option because my plan is 5G?   I just want to lower my bill and only get 4G.  Help 

Pooh71 by Great Neighbour / Super Voisin
  • 200 Views
  • 5 replies
  • 0 Bravos

After login into account

 Whenever I try and login it keeps demanding "Let's complete your activation." No other options to get to my existing subscription , only option is going to chatbot or community. 

Lisa567 by Great Neighbour / Super Voisin
  • 119 Views
  • 2 replies
  • 0 Bravos

Resolved! Network Update for old(er) phones

HiSome of us received a text about PM network update with the possibility that our phones may not be able to make calls after the 17th.  I personally can still make calls/texts..clear no issues. Has anyone else who received the text had any issues? D...

Stirling182 by Good Citizen / Bon Citoyen
  • 289 Views
  • 7 replies
  • 0 Bravos

No ring tone when making outgoing calls

Question for the community:  anyone experiencing not hearing an outgoing ring tone (outgoing calls) when making calls?  It says silent until, all of sudden, someone on the other end picks up.  Happen randomly and indiscriminately. Hoping someone else...

Mastert74 by Great Neighbour / Super Voisin
  • 343 Views
  • 10 replies
  • 0 Bravos

Weak Cellular Reception

How can I report weal reception in a town? I've checked the coverage map, but my area does have very weak reception 

MrJLlC by Good Citizen / Bon Citoyen
  • 274 Views
  • 9 replies
  • 0 Bravos

Community

New to PM. Has anyone visited the UK? How did you manage to use your phone there? 

LPN by Great Neighbour / Super Voisin
  • 193 Views
  • 5 replies
  • 0 Bravos

Reward

 Hi, I’d like to use my points. Which option includes texts? I can’t find it, thank you.

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Issxn by Great Neighbour / Super Voisin
  • 150 Views
  • 2 replies
  • 0 Bravos

Remote adjustment of call forwarding

HiI'm visiting the UK. Do you support roaming in the UK?Alternatively, I do have another Canadian phone number I could forward my calls to. Is this something you can help me with? Can I adjust my account online to do this? I can't do it with my phone...

Pavesa2 by Great Neighbour / Super Voisin
  • 297 Views
  • 8 replies
  • 0 Bravos

Resolved! Phone number transfer

This service seems to be bad. How could a mobile phone transfer takes more than 1 day? What do you expect us to do with no number? What should I do to have my number in service please. This is so inconvenient especially when I had to travel 

Father3 by Great Neighbour / Super Voisin
  • 232 Views
  • 5 replies
  • 0 Bravos

Payment didn’t go thru

I think payment didn’t go thru and now I have no data or phone. I’m at a loss with log on but can’t submit a ticket. I can’t activate with my phone number. Says it isn’t Canadian. Ive been with PM for a while. Please help

Jackies by Good Citizen / Bon Citoyen
  • 227 Views
  • 5 replies
  • 0 Bravos

Trouble after transfering my old cell number to public Mobile

The transfer of my old number was finally accomplished after 2 days. I could now make and receive calls and messages. However, when i try to access the Public Mobile app, by signing in with my email and password, it asks for a 6 digit passcode which ...

dwong123 by Great Neighbour / Super Voisin
  • 188 Views
  • 3 replies
  • 0 Bravos

Resolved! Service

I havec3 public mobile SIM cards were working perfectly and suddenly started to work on and off and nos notcat all on different devices

Maisa by Great Neighbour / Super Voisin
  • 231 Views
  • 7 replies
  • 0 Bravos

Incorrect Data Usage

I have 1GB data. I switched it on March 14. March 18 I got notified I have reached my data limit. I’ve only used about 50 MB though, and the usage breakdown confirms that. But my total data is spent. What is wrong?

Bobo10 by Great Neighbour / Super Voisin
  • 154 Views
  • 3 replies
  • 0 Bravos

Resolved! Account suspended and can't retrieve it

I missed a text that my account had a payment card that is expiring and so my plan did not renew and from that I cant retrieve my old account at all nor my old number. I only had it 21 days late, how is this possible? That chatbox was not helpful at ...

Manaltttt by Good Citizen / Bon Citoyen
  • 370 Views
  • 9 replies
  • 0 Bravos

Resolved! 5g

my phone is 5G and i have plan is 5G but not properly work 5G 

vkp by Great Neighbour / Super Voisin
  • 168 Views
  • 3 replies
  • 0 Bravos

Resolved! Phone number transfer issue

Hello, I just set up my public Mobile account and have initiated the phone transfer request but got an error text. Now my public mobile number is not working. Can someone help with this?

Ghanijan by Great Neighbour / Super Voisin
  • 178 Views
  • 2 replies
  • 0 Bravos

Resolved! Unable to install eSIM card

I have just completed creating the account and paid for the plan. However I am unable to install the eSIM. The system asked me to contact the customer service. I clicked on the “contact us” button but it seems not helpful at all. How to contact direc...

Sara2025 by Great Neighbour / Super Voisin
  • 243 Views
  • 4 replies
  • 0 Bravos

Subscription

I subscribed to a higher plan. Was supposed to take affect on renewal date. It didn’t happen. If I change now, will I be charged again? Need this for Mexico soon.

Lou15 by Great Neighbour / Super Voisin
  • 83 Views
  • 1 replies
  • 0 Bravos

Incomplete port

Hello,I’ve just initiated a number transfer. I can make calls and send/receive texts but can’t receive calls. I’ve tried all the usual fixes like turning the phone on/off, removing the sim etc. I’ve submitted a help ticket, but would be grateful for ...

LC345 by Great Neighbour / Super Voisin
  • 110 Views
  • 1 replies
  • 0 Bravos
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