cancel
Showing results for 
Search instead for 
Did you mean: 

eSim not installed and # ported over to Public Mobility - no access to account

RilynnWilliams
Great Neighbour / Super Voisin

How do I access my account if the eSim was not installed and the phone # has already been ported over?  I do not have an activation email either.  Can't login because I don't have access to the security code that is sent.

2 REPLIES 2

RilynnWilliams
Great Neighbour / Super Voisin

It does not say didn't get a code

 

eddieO
Mayor / Maire

@RilynnWilliams are you seeing an option where you can click on a link that says: "Didn't get code?", if you see it click on it and you can request to send the code by email. If you can't get it then reach out to a support agent for assistance. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Need Help? Let's chat.