Referral Code doesn't reflect

[My_D]

I just registered my new Public line and I used a referral code from the friend. I didn't receive the $10 one time discount as I should have. And my friend didn't get the discount on their bill either, and they don't see it at all in their referral on their account. I tried the chat help but not helpful, it just gives me the article about referral code. Anyway this could be fixed?

[Chalupa_Batman]

Hello @My_D 

If it's been more than 72 hours, please contact a CS Agent via this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Your friend will have to contact them as well to get theirs. You will need their info as well, name, phone number and such.

[ORNGNBLK]

If you have just signed up, it can take up to 72 hours for your friend to receive their notice, and you should see the $10 credit within the same time frame. (My experience is often next day) If on Monday/Tuesday you’ve seen neither the credit or notice of referral, please reach out to a cs agent using the chat bubble on the bottom right. Hope this helps

[hairbag1]

@My_D 

it could take a few days for the $10 credit to be applied to your account or for friend to receive the "Cha-Ching" text from PM. How long has it been since you activated and used the referal code ?