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Unable to transfer out number due to unable to receive sms in oversea

HoKwong
Great Neighbour / Super Voisin

Hello, anyone knows how to do it without going through public CS as they are extremely unhelpful for failing multiple attempts ?

3 REPLIES 3

Chalupa_Batman
Mayor / Maire

Hello @HoKwong 

So you're currently overseas correct? Not in Canada? Well, the issue is this. You won't be able to get the code via SMS because you're outside of Canada and the USA. You will have to wait till you arrive back in Canada. There is nothing anyone can do. It's the security feature to protect numbers from being stolen.

HoKwong
Great Neighbour / Super Voisin

😂

hairbag1
Mayor / Maire

@HoKwong 

if you're overseas right now...you won't be able to receive sms. You'll have to wait until you're back in Canada.

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