Subscription renewal

[Aizha]

Hello!

my new subscription cycle starts on dec 28 (today). But why my data didn’t start from 0gb? 

 

[KZ1964]

Mine did that a couple days on renewal.  Close app, clear cache and was then showing zero.  PM has cache issues.  

[Phil_Adelphus]

@kb_mv  Yes you're right, it is a lot although the buffer size seems to vary by customer that's still more than on my plan which has a larger data bucket.  This also assumes that @Aizha phone hasn't used any data at all since the renewal kicked in.

[kb_mv]

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@Phil_Adelphus wrote:

@Aizha  That's normal, it's thought to be a buffer and will not count against your data bucket.  When my plan recently renewed there was 100MB appearing to be used, which went down to 5MB a couple of days later.  Others have reported the same thing.  If it really concerns you then you can open a support ticket at the chat icon bottom right of this page for confirmation.

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@Phil_Adelphus He is showing 5.75 of 6GB used. That's more than a buffer. More than likely the suggestion by @eddieO will fix it. @Aizha 

[Phil_Adelphus]

@Aizha  That's normal, it's thought to be a buffer and will not count against your data bucket.  When my plan recently renewed there was 100MB appearing to be used, which went down to 5MB a couple of days later.  Others have reported the same thing.  If it really concerns you then you can open a support ticket at the chat icon bottom right of this page for confirmation.

[eddieO]

@Aizha it's likely just a caching issue. If place your finger near the area that shows 5.75 (for your screen) and drag it down it should refresh or you can go to your phones settings and go to apps and locate PM and clear the app's cache and then log back into the app

[Aizha]

@CS_Agent