Community

Not able to receive and send texts

Hi, I am a new subscriber. I am having trouble sending and receiving text messages. I have been trying to contact the support for a while. I have submitted the ticket as well. Any suggestions?Thanks

Will this phone work on public mobile

It's a black view It says  it will  Support Network: 2G GSM: B2/B3/B5/B8; 3G WCDMA: B2/B4/B5; 4G FDD: B2/B3/B4/B5/B7/B12/B13/B17/B26/B66.I'm not a Teck I have no clue can any body help this is the add for the phone https://www.amazon.ca/Blackview-Unl...

Esim

How long does it take to get the new Esim when i change my phone to a new one

SIM

Okay so i transferred my phone number from Bell to PM, then i took my old Bell SIM card out. Now the data for PM is not working. I bought the plan and it said it comes with a SIM card but i basically my data isn’t working.

Account access

I have two public mobile accounts with the same email id. I used to get verification code to phone numbers so I can access to two accounts. I closed one account. When I was trying to login to othe account with same email id. The verification code is ...

Change my plan

I want to change my plan to 15 $a month ,but is not active in my account ,could you pls active it 

IMEI instead of ACC #

So i was setting up a new plan and i entered my IMEI instead of the current account number. Is there any way to change that? So i don’t have to cancel the subscription.

Lost my plan and my data

I originally had the $29 40gbs data and 240gbs from the changeover to publics forced system rewards (which is dislike) this more my plan switched to the $19 1 gb plan and removed the 240gbs which I never touched or got it use because of the 40 gbs. I...

Rewards for Loyalty

What happened to my discount for loyalty? Means nothing to Public I guess. All about bringing in new customers,

my last bill was wrong and I need a refund

Hi,My last bill was wrong and I've been charged almost double the amount. I need a refund.Thanks,Atef

Transferred cellphone number

Hi,I already have a cellphone and number and when I transferred another cellphone number it looks like it deleted my current number and replaced it with the transferred one!  All I wanted to do is add another cellphone to my account. Not to replace m...

My payment wont go through

Overcharge

Why did I pay $28.00 in May and $33.60 in June? Is it possible to be overcharged?

Porting gone wrong

I am working to sign up for Public Mobile, and was not able to acknowledge the Bell Port Out request, and now my porting request is timed out.  I need to re-initiate the port request, and to log into my account, the silly thing keeps wanting to valid...

Refund

My SIM card never arrived in the mail. I want my money back, but the chat bot keeps sending me through the same loop of click "contact us" and then, "please log in". After logging in, it's the same loop again and again and again. I just want to talk ...

Promotion of 3 gb + canada wide unlimited calls for $21

Hi, I see that new customers are offered this deal. Existing customers are only offered 1 gb for $19. I wanted to upgrade but 1 gb is too less and anything more than 3 gb is too much. Can this 3 gb deal be offered to existing customers,

Please help! I need to make a phone call but it won't let me

Hi! I am trying to make an important phone call to the USA but it isn't letting me, I don't know why. It says I have used all my minutes. This makes zero sense, because I barely talk on the phone. Why is it telling me this? I really need to make a ph...

Opening a new account first time

Do I need a credit check to get the 75 gig a month plan I can't find anything on the sight 

Login

Do I have to have a confirmation code every time I login? Even if I’ve indicated the device is trusted?

Call

Hello, It is been more than 3 months that I can't make a call. Now I checked my account and have used 5 minutes but I can't make the call. Please help me to resolve this issuees. 

Login to my account

Hi, Until today I have not had any issues logging in. Today when I try to log in this is the message I received " LET’S COMPLETE YOUR ACTIVATION - you can then either select resume activation or go to log in page.I already have a phone number and hav...

Create new account

How to create new account with phone no

Overcharged

 I just checked my credit card statement and I was charged my regular fee of $22.60 early in the statement and then $28.25 at the end of my billing period. Why two charges this month? This is $28.25 more than usual for me.My husband was charged $4.52...

Cancel my subscription

My son ordered twice by accident. We cannot access the first phone number he received therefore we are unable to go in and cancel it. He did it again and now has a working number to his phone but I really need the first account canceled! 

Customer service

I submitted a ticket 2 days ago, and other than the initial “template reply”, nobody has communicated with me.  I have tried 5 times, plus filed two new tickets to get a response.  Nothing!!  If anyone is speaking to “Catalina CS Agent Public Mobile”...

Direct customer service number

Hi,Is there a direct customer service number?  

Outgoing calls to 1(647)580-4001

My account shows many outgoing calls to 1(647)580-4001 from a few seconds to almost a minute. It was not possible for me to make these calls. Any explanations? How to stop this?