Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I just purchased a Samsung Galaxy A03s through the Phones section of your website, and I have some questions: When will my phone ship? Will I be able to track it using the Canada post app? I'm just asking because of the Easter holidays. It's n...
Why is my plan not renewed after adding my payment voucher
How do I get into my public account after forgetting email that I used to set it up
Just wondering if adding another phone to my account
Got 15 days data to use in USA this morning, got here in the US one hour ago and my internet is not working.The add-on is enabled but as you can see the internet is not working.I really need help with this.
I migrated from Kodoo to public mobile last night but now I can not receive or make calls, what can I do
Whenever I try to log in to my account, a page pops up and says "page expired this page is no longer available"Anyone else having this issue? I just activated my sim card last Friday I believe. Any info would help tremendously.
Inserted SIM card but phone says there is no SIM card. Yes, it is facing the correct way. Any suggestions?
Good afternoon Sir/ Ma, Pease I use to be a loyal customer to public mobile since 2020 until last year that I travelled. I can't access my account with my email and I need my bill statement for the year 2022. Please I will really appreciate if you...
I can't make or receive all phone calls and most text messages aren't being delivered or sent. The recorded message when you call my phone says "your call cannot be completed as your plan does not include a US Roaming add-on"
I have purchased for my plan month ago, i still didn't get my SIM card shipped to my place yet. How can you get me a new sim card?
I checked my data usages for the last 7 days. Most data usages occurred at very early morning 12:20 -12:50 am.At this time, I am already in sleep. My iPhone is connected to home wifi. How was the data used? who and what used the data?
I had the 25$ plan with 2gb with a bonus 2gb. I now see that they changed the plan to 1gb. Shouldn’t the original plan I signed up with the 2gb with 2gb bonus be grandfathered in? I don’t sign in often so I just realized the changes.
Hello All, I have selected to "Change plan on renewal date" for a different plan. After a couple of days I logged in to my account and checked under Payment, and it still shows that I will renew with the same plane on my renewal date. Does anyone hav...
How can I create new account since phone is stopping working now. I can’t make payment now
Hi, I got error 821 while trying to activate my sim. I need a moderator
my preauthorized payment card stopped. So, I missed my payment. Now I wanna pay and get back the plan I was on with the offer.
Trying to up grade my plan but it’s not going through any suggestions on what might be going on
I've tried all the different ways ( exit code + country code + number ) and I can't place the call. I have intl minutes so it's not an account issue.
Cannot switch from base 3G plan to 4G/$40 plan--it just spins and spins, never activates. Tried last 3 days, over and over.
Please cancel my order that I placed on March 13 . You have charged my credit card twice aand have never send me the sim card!!!!! Order no. 329500
Hi Everyone. Just ported my mom's phone from Rogers to Public. She can place calls, but cannot receive. How long does a port usually take to complete?
@members I missed the link to port to my new sim here,I need help with receiving a new link
Does anyone know what the current problem is with cellular service in eastern Ontario?
Purchased extra data and it is not showing up on my account. I have resigned in twice.
If I upgrade my plan will I loose my Christmas bonus minutes and data I haven’t used yet
I purchased a US Roaming and Data package from Public Mobile. It's been working decently throughout most of the USA but for some reason I have zero signal, no data and no service in Anchorage, AK. Any tips on troubleshooting? I've restarted my phone ...
Need to activate new sim thanks
i want to Port my service from Freedom to Public Mobile .. Plz clarify the below1- Process to switch2- Do i get caller id, unlimited call conferencing, call waiting etc3- How do i trust that Public Mobile coverage is ll over canada because i travel a...
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