Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
It won't let me update my credit card information. Keeps showing me an error and to try later... What am I suppose to do???
I did not receive an email with a QE code and I cannot get the eSIM to work. What can I do?
I purchased the add on 3 days ago and i still can’t make outbound calls to the US despite being charged. your chat setup is absolutely horrible and not helpful at all. I’m hoping to get this fixed or i can happily take my refund and business elsewher...
Hi. I have one of my kids on the 90 day (6Gb) plans and my other kid is ready to have a data plan but I can't find the 90 day plan. Am I an idiot and can't find it or is this no longer available? Will my other kid be able to stay on that plan as a le...
Hello, I'm looking to register another number on the $15 plan. Today is the last day of the promotion. When I originally looked into the details of the plan over the weekend, it mentioned that the deal was for unlimited minutes:Today, the promotion m...
My friend dumped his phone into the lake and it is lost. He has a koodo account on that phone but wants to move to public.... he has a work phone that has a physical Sim and capability for an esim. He wants to transfer his koodo number to an esi...
Hello, I bought an eSIM off-line and installed it to my phone and the account shows up on my phone, but the phone number I chose isn’t working. I have no service bars and when I try to log into my account to do anything, I can’t log into my account b...
Hello I have recently changed my device to a Umidigi Bison GT2 pro 5 G phone I had voLTE on my old phone but not on this one. If I put in a Lucky Mobility SIM or a Rogers SIM I have voLTE. After some research I have found that Telus is the only prov...
I changed mine + my wife subscription plan 3 days ago but the change does not appear in my phone under System and Public mobile, how come?
Hi, just noticed that my auto-payment amount, which was $19.04 up until April 2024 jumped to $28.00 from May 2024 onwards - why is that? I am logged into my PM account and am at the Payment History screen but that only goes back to June 26/24 so i ca...
My services were put on hold and it's not allowing me to renew my Canada-US 5G plan at $34. Anyone else having this issue? Time to port out I guess.
Hi, I bought subscription with Esim, but unfortunately my phone is not supporting Esim. I would like to change to normal sim, but my account is not allowing me buy physical sim and as soon as login it goes to Esim activation.How to stop ESIM activati...
I need this as well. Can't port my number to Freedom and there is no solution anywhere. Thanks.
Signed myself up for public mobile, no problems. Sign my son up, pay for the monthly pkg I chose for him, they sent the Sim card, I did all the same steps but on step 6 it said that it could not be completed. I submitted a ticket they gave me a numb...
My Account does not even show me what my plan is any more? It automatically changed in may/june of 2024. My direct deposit amount went up 33%, but no idea what my current plan includes?
I opted into the 3GGB $21 per month offer but it did not become active on the renewal date
HelloI have not activated my account yet on my phone and I want to cancel. How Can I do that ?
Account is closed. How do I pay my bill
Current physical SIM card is European. I’m Canadian.What are the exact steps to keeping old number?Do I need to replace European physical sim with a Canadian one? Or can I just leave it in and buy an eSIM also?is it required to declare lost sim to pu...
I want to switch to public mobile and get another Sim card also New. Plan new sim can't pay till August 30th. The deal expires on the 29th of August. I don't want to lose plan deal price. How can I get it without paying now?
I transferred a second from another provider to PM using my an account. It looks like the transferred phone number has the new phone number so I no cannot receive a text on for two factor authentication to login to my account. Help would be much app...
Hello,I just received my SIM card and wanted to transfer my phone number from Rogers but they say 'this number is not available for transfer'.I have an account with my landlord, would it be the reason?In that case, what would be the solution? A new n...
(Conference Calling)Hi I can't make a Conference Calling on my phone wich is strange since I changed my plan 100gbCan yyou please check what is going on
Hi, I am trying to cancel my late father's account. You make it very difficult. I set it up for him therefore I have his login info. I have already canceled his credit card that paid his bill. Because he is on a 30 day plan I assume that non paym...
Why can't I see my payment history? It comes up with an error and "Please try again?"
How do i go about finishing the sim card activation without an app, Drone has no key pad
Hello,I juste received my new SIM card. I put the SIM in my phone and I downloaded the Public Mobile app. When I log into the app with the right credentials, nothing is happening and I go back on the login form so I am stuck.I uninstalled the app, cl...
Since I have signed up I have seen 2 outgoing calls to the same number that I never made both lasting 5 seconds. Has anyone else had this issue?
