[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Sim question
Hello,I live in Mexico half the year, so have always had to have a Mexican SIM card for when I’m here. Now that Public Mobile works in Mexico, I’ve switched back but don’t want to lose my Mexican number. Can I switch my physical Public Mobile SIM to ...
Porting issue
I responded “yes” to my previous carrier text to proceed with porting. It has been over 12 hours now and still nothing has happened. I don’t believe the number has ported. Maybe it’s something I did
Badges
What are badges? I got a few and don't even know how I got them. Are they're like points?
Why are my Public reward points under my husband name "J. Z.", instead of my name, "L. Z."?
Why are my Public reward points under my husband name "J. Z.", instead of my name, "L. Z."?
Account log in unthautorised
I would like to log i to register a credit card
New SIM card
How do I activate my SIM card
Resolved! Canada US-Mex plan
Does the new $29 plan include calls that I will make while I travel in USA, without any roaming charges?…also for data?
Re: I need an Agent
i can't received and call
Odd calls
A friend and I are experiencing a problem where we both get a phone call from eachother at the same time. We answered and we're able to talk to eachother, but then got a call from eachother while still on the phone with eachother. Wondering if this I...
Cannot not make calls
Cannot make calls
Cancelling a subscription
Hi! My phone was lost and I’m trying to cancel my subscription but when I log in online it says do want to reactivate your account so does this mean my account has been cancelled already? When I tried to reactivate it said there was a technical issue...
Add Mexico coverage for $1 offer not showing on my plan
Received an offer to add Mexico coverage to my existing plan for $1 more. I had to respond by Dec 18 and I did that yesterday. Went to my account today and don't see the coverage added....please advise.
Billing History is gone after I move my phone plan to new carrier.
Billing History is gone right after I moved my phone plan to new carrier. I still need the billing details for work.Who do I get access to the historical billing details.Thanks
Traveling to Costa Rica
Is there a plan for data and coverage while we are traveling? If not, what do I need to do with this plan or my phone to ensure we don’t have any charges. There are 3 of us who have plans. Thanks
service not working
I paid for the US roaming add-on and bill that is due December 28th but I am not getting any service. I am currently in Florida
Locked out of account since Black Friday deal
Hello,I've been locked out of account since Black Friday week, where I was trying to change my subscription over. I finally received a response for help restoring my account, how can I get on that plan now?Thank you,Carson
Resolved! activation
Have received SIM card, but can't activate in apps.
Inquiry About Joining and Deferring Start Date
Hi!I was hoping to sign up with you today and switch from my current provider. Unfortunately, they just charged me for the next month, and the payment is non-refundable. As a result, I’ll need to wait until next month to officially make the transitio...
Cannot Log Into My Account
I've been trying to get into my account for a couple of days. It keeps posting that there were too many login attempts and to wait 1 hour then try again. After the hour I got the same message and then waited several hours for another try and still go...
How does E911 differ from 911
The recent bulletin is not clear…do I dial E before 911…..how does it differ from 911 as description seems the same
Traveling out of Canada -
What do I do to use phone when traveling? I spent $10.00 for talk & text on my last visit and was unable to use my phone….
Email Communication
It seems for quite sometime that I haven't been receiving emails in regards to Public Mobile account, including rewards balance. My other family members are receiving their emails still.
Refer a friend—not working
I am trying to refer a friend but the code listed through my account leads to a 404 page and is invalid. Is there any other way to refer a friend. I tried online and through the app.
US cell service
I currently subscribe to the $15 per month package which provides 3G service. I cannot make or receive calls in the US when I add a US talk and text package. If I change my subscription to one of the 4G packages will that correct the problem?Thanks f...
Resolved! Bought CAN-US-MEX plan; cannot connect to local cell service (currently in Cancun)
I signed up for the $35 CAN-US-MEX plan earlier this month with the intention of using it during our one week trip. I'm now in Cancun and no matter what I've tried, I've been unable to use any cell data on my iPhone (I'm just using wifi when availabl...
Line or call interference while talking
My spouse and I are both on Public phone plan. When I connect with her and vice versa, I always notice a voice in our conversation. Does anyone have experienced this as well and how have you resolved it?
Resolved! New upcoming subscription content through the WebSite
Is there a way to see the upcoming subscription content through the WebSite (MyAccount -> Subscriptions Addons):Currently it only shows the price and the date:Thanks.
Canada-US-Mexico
Hello, I would like to change my subscription to the Canada-US-Mexico 50 GB for $35/month. However, when I log in to my account, this plan is not an option. Please advise. Thanks, Dave
