Trying to Set up new Sim

[Shaevitha]

Hi, I am trying to set up my new Sim with Public and I am assuming I missed a step when trying to activate it because I mistakenly put in the new sim when I wasn't prompted to. When I put in the new sim and when I tried to activate my account, it's saying to link my sim card. When I do that, it says sim is in use. Any help would be appreciated.

[Shaevitha]

Hello @will13am, its been over 30 minutes since I responded to the port request. Also, the payment went through for subscribing to the new plan went through. I can't move on in the activation process and it gave me a message saying to not insert sim card during this process which I accidentally did. At the step, I'm stuck at it's asking me to link my sim and when I do that, it says the sim is in use.

[will13am]

@Shaevitha , how long has it been since you responded yes to the port request?  It usually take about 30 minutes or so for the port to complete.  

[Shaevitha]

Note this is for my sister's sim not mine.

[Shaevitha]

I cancelled my old sim(I sent YES to my old service provider) but when I put in my old sim to make sure it was cancelled, I found out that I can still make calls and send texts. I don't know if that's causing issues related to my matter.