Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Question about Canada US plan Payment

Hi all!i got the CANADA US plan back in march but I have a quick question, is the plan is a 30 days plan or monthly plan? i pay 34 plus tax

Billed twice

Hi, on April 29th,

Resolved! No Data Notifications Constantly

I keep getting the no mobile data notifications that it keeps saying temporarily turned off by my carrier which is public mobile and wondering if anyone has the same issue going on?

Resolved! need to update credit card, forget login and email is no longer accessable

Loyalty Program

Hi, does the new loyalty program apply points (deduct) directly from monthly plan or do I have to redeem it?

Resolved! Payment for subscription

Is there any way to pay for the upcoming subscription in advance? I would like to pay now even though it’s not due till the 5th.Thanks!!

Resolved! International Calling - Australia

Hello Public Mobile -I have purchased 300 International Long Distance Minutes and when I call the phone number they can hear me but I can't hear them. They then have called me back and we can hear each other fine. Please help.Regards,Mark.

Resolved! E-Sim problems

Hi there, I've purchased a service plan and opted for an E-Sim. Since I am having issues with that, how do I go about having a physical sim card sent to me?

How to get support for dropped calls/poor reception (talk/text/data)

Cannot seem to get any support can someone please give me a call.

When do old rewards change to Points?

Thought they were changing on May 1st? When I log into reward section still shows all the credits (old rewards) I will receive on next payment due date and gives me option to join new point system

Number transfer issue

Hello everyone,I have a rogers sim and I wanted to transfer my number here. While doing this, it gives me an option of writing the previous sim’s number, and it should be 19 digits, but my sim has 20 digits on them. What do I do? Please help me out.

Dropped calls

It seems to be getting worse; Calls are getting dropped / disconnected every 8 min or so. I’m using an iPhone 11 Pro and live in ESqUIMALT, BC I checked a service map and the tower density looks a bit thin compared to my surrounding areas (Victoria a...

phone number

my phone number seams to be "stuck" somewhere between Bell and Public Mobile Bell says they don't have it and it's not working on PM?

Number transfer issue

Hello, I recently became a member, i was with Fido and processed transfer number solution. my number was not transfered please help me.

Resolved! Nickname

Why did I have to make a new community account nickname?

US Roaming NEVER Working???

I’ve tried everything to get my roaming to work. Rebooted my phone, checked all of the settings. I just don’t get how they can charge you and leave you stranded in another country.

SIM Card Locked

Hi my name's Jason Ahmak and my SIM card has been locked and can't get it to unlocked..The phone number you can contact me with is..###-###-#### or with my e-mail ***@***

Subscription

How do I cancel my subscription?

Resolved! Transfer number

Hi my number was transferred but for the public mobile login account, it still asks for the previous (temporary public mobile) number for 2 factor authentication, to send the 2FA code to. Wouldn't that be a security issue of concern, can you change ...

Resolved! HOW DO YOU TALK TO A HUMAN PRIVATELY?

What is going on? I am being sent in circles in the chat box and being told the only way to get help on my private account is to post a PUBLIC forum post? How do I talk to a human being?

Lost data

Hello,I had 240GB of bonus data to my account as of March 18th to be used in 150 days; but why this is gone. Thanks,

Usage history download is broken again

The usage history download was fixed a while ago, but now it has stopped working.When I click "download", nothing happens anymore.The payment history download works fine.

Overcharged

I am been overcharged for automatic top-up on my account since February. Please, how do I stop this because I cannot see this under my subscription details. If I donot get this sorted I would have to leave public mobile and go to another service prov...

Login

Changed my email since I signed up with pm, had a stroke and cannot remember any login info. To update my expired cc. I have been using vouchers, but now I got a message to login to my account and set up a new cc, but I cannot login! What are my o...

New points system question please

Hello, I currently have the following rewards. Pre authorized payments $2.00Loyalty pays $4.00Refer a friend $28.00Total monthly credit of $34.00I currently have the $34.00 month plan.I also have several hundred dollars in credit in my account. Goin...

Out of Minutes on an Unlimited Plan??

I can't make Canada wide calls because Public Mobile says I'm out of minutes despite me being on an unlimited Canada wide plan?Local calls work fine.I've tried all the other things such as removing my sim, restarting my phone, putting a 1 in front of...

Port incomplete

Hello, I ported from Rogers to PM this morning, I can see number is gone from MyRogers app, signal lost as well. Now I can see signal, able to set voicemail etc on PM but not receiving any texts or calls. Kindly help me out it's been 2 hours since I ...

Resolved! How to access an Account number without logging into account

A friend is trying to change carriers due to bad reception where he lives. He has not been able to log into his account after repeated changes of passwords and would like to know his account number. Is this possible?

Switching to a new iPhone

Can I get some assistance with switching from my iPhone 11 to a iPhone 14 pro max. How do I sign everything I have on my 11 to my 14.

Resolved! New phone

How do I switch my eSIM and account information to my new iPhone?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Question about Canada US plan Payment

Billed twice

Resolved! No Data Notifications Constantly

Resolved! need to update credit card, forget login and email is no longer accessable

Loyalty Program

Resolved! Payment for subscription

Resolved! International Calling - Australia

Resolved! E-Sim problems

How to get support for dropped calls/poor reception (talk/text/data)

When do old rewards change to Points?

Number transfer issue

Dropped calls

phone number

Number transfer issue

Resolved! Nickname

US Roaming NEVER Working???

SIM Card Locked

Subscription

Resolved! Transfer number

Resolved! HOW DO YOU TALK TO A HUMAN PRIVATELY?

Lost data

Usage history download is broken again

Overcharged

Login

New points system question please

Out of Minutes on an Unlimited Plan??

Port incomplete

Resolved! How to access an Account number without logging into account

Switching to a new iPhone

Resolved! New phone

Cell service in remote areas?

changing e-mail and to an e-sim

retrieving my messages from my phone with a teleph...

Earning points from community for rewards

Issue after number porting – iMessage and FaceTime...