Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I tried to subscribe with 3 different credit cards, all within the expire date (at least 2 years to expire), correct postal code, and none of them work. It keeps saying "Payment Failed! Please try again or use a different payment method."Tried many t...
phone shut down, changed new credit card ,won't renew subscription
Has this appeared for you? I’ve tried to turn off iMessage and FaceTime, log out of Apple ID, turned my phone on and off… my phone number hasn’t changed so it should still be connected ?what does this mean? How can I fix it?
HiIs there anyway I can review your my monthly statement of account in the app? I can see the daily usage of data but not monthly. Really would appreciate to review the data monthly total I used in the last month being November. thanks
Hello everyone,I recently switched to Public Mobile. Initially, I was with Virgin Plus, and I switched to Fido, but I didn't like the service from Fido and finally decided to make the switch from Fido after 2 days of service. The actual problem star...
Hello, Can someone help me to understand my plan for the data limit?My plan says "1GB data at 4G speed".Also it mentions "4G speed up to 100mbps."does that mean I can use up to 1.1 GB every month?Also what will happen if I used more than the data lim...
Hello,I was trying to make a phone call this morning but I got an automated message stating that my line is not active. I have a feeling it was because Public was trying to charge my credit card but it got declined (as I had to get a new one after re...
under this plan, my phone would work in MEX/US without incurring a roaming fee ?
Hello PM Community,I'm a new PM customer who had roaming issues with my past provider (arguing this on over half my bills and price is why I moved here). I am often on Lake Erie or sometimes by Niagara Falls and caught US cell towers. Just because I ...
International calls to Korea are not available
So thankfully I received the SIM in a timely manner. i am a bit confused regarding my plan. I bought this plan due to some long distance minutes included in it to 7 countries. My includes Long Distance minutes are not showing up in subscription detai...
Reactivated my line with a new plan but was assigned a new cell 437-xxx-xxxx. My old number 416-xxx-xxxx was assigned to my account from Telus. How do I get the old 416-xxx-xxxx back ?
Hi! I switched to public mobile a few months ago. I just got the offer for unlimited text and minutes in Canada us and Mexico. My family spends a lot of time In mexico so this is great. My question is my mother in law is not with public and doesn’t u...
I transferred my number from Bell to public mobile and I received the authorization message as well and replied YES to it then changed my old SIM to public mobile SIM. However, my number has not been transferred yet and it's been more than 5 hours. I...
The app texts the verification code to a number that is not mine. How can i get it uodatedto the correct number (my actual telus cell phone number)?
Hello, I am on a vacation in the country of Jordan. I lost my public mobile physical sim card. I went ahead and bought the esim through the app and everything went well and its now in “Activating” state. But I remembered that Jordan is one of the cou...
Hello,I ported two lines from Fido this evening. Both physical sims to esims. The Samsung device ported seamlessly, but now I’m having issues with the iPhone.I received a welcome message to restart the device and loss my Fido service. After rebooting...
I have a new account that I opened with the Amazon 50% off for three months. My account does not reflect that offer. I am being charged the full amount. I have an email confirmation of my order that includes the Amazon offer. How can I have my bill r...
I Have tried umpteen times to log in my account to change my credit card expiry date which is due tomorrow the 27th of Nov. HELP
I'm looking at the plan for new subscribers: $29 a mo. for 10GB of data. My English is not very good, so I am having difficulty understanding what the plan includes. I reside in Canada. Does that include unlimited data: first 10GB at 5G speed and lo...
Hello, i cannot access my account due to the 2 step verification code going to the wrong phone number. How do i fix this?
Hi there , My friend referred me to Public mobile one week ago, but she hasn't received any notifications. I don't know what should I do. Thank you.
We will be in Mexico for 5 months. Is there a way to suspend your account and pick up where you left off when you get back to Canada? We will be using a Mexican SIM card while in Mexico as Public Mobile doesn't work in Mexico.Can anyone recommend a g...
I’m on a 4g plan. Should my IPhone 13 be set to 5g or lte? Thanks
I have an eSIM subscription - switched from iPhone to Android. I’m not sure what to do in order to get my number working on the Android.
Until what day are the black friday pricing available? The offer says "limited time" but I was wondering if it was publicized somewhere.
I was referred by someone. I joined by that link. I was suppose to receive 10 dollar reward. The reward is not reflecting on my account. How can i redeem my reward?
HII've lost my phone and an trying to activate a new one but can't remember my Public Mobile password. I'm also locked out of my e-mail for inputting an old password and the verification to reset both passwords is just getting sent to the lost phone ...
Subscription wint active say get support
