[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Changing upon renewal?
Hi there!I subscribed to the 34/month 50gb can/us/mex plan on December 1st, and noticed today that there is a new offer for 75gb for the same price until December 31st. My current plan renews on January 1st.It gives me the option to change now, or ‘u...
Resolved! New customer, new plan, new physical SIM card - $35 Canada/US/Mex 50GB
How will I know if/when SIM card has been shipped?Order was placed Dec 02 and expected delivery date was Dec. 11.How do I contact a Customer Service Agent?
Deleted eSIM and now unable to access account
Hi everyone, I originally installed the eSIM and then accidentally deleted the eSIM from my phone. Now I am unable to access my account through the Public Mobile app or through the browser as the 2FA authentication code is texted to my phone number, ...
Plan Offerings
Why are not all the current plans being offered being made avialable to me?
Somehow got into buying a new plan and now i no longer have access to my account.
I would like to keep my old number and plan but my only option is to buy a new sim even though i have my old e sim number. I cant go to my account and just update my plan, it keeps bringing me to the activation page.
Cannot make calls on ATT
@CS_AgentHi, I have a Canada and USA plan. However, I am unable to make calls. I have so far tried on ATT network. Data and texts work just fine.
Account number
I already have a subscription with public mobile. I'm trying to log into my account. It keeps asking me for a six digit code which I get by email and enter it. When I do so, it then tells me that I need to resume my activation, which I have already d...
Resolved! voice calls not available
mobile network not available for voice calls after changing phone number
Account number
How to get my account number? When I log in it just keeps telling to keep setting up my account but it is already set up? I need my account number in order to have my number ported.
Log in issues after changing phone number
My husband changed his phone number a few months ago and he is not getting OTP codes to his new number. They are being sent to his old number and cannot log in to pay his subscription
Cannot Login to Portal
Hi, whenever I try to log in to Portal, I'm getting asked to enter code from phone that I'm texted. I've entered it 6+ times and it keeps looping. I need to enter the portal to cancel the subscription. Please help!
Resolved! Missing referral code
I just joined 10 mins ago but missed adding my nephew’s referral code during set up. Can it still be added so he gets credit?
Plan
I have a current plan but when I logging it’s asking me to choose another plan
Resolved! Payment
Are payments automatically withdrawn from your payment account?
Resolved! Payment
New user to PM. Just signed up to a Boxing Day deal. Will this plan’s rate go up?
Can't call the Yukon
Hello I just started using my Can Amer Mex subscription. From Mexico I can call BC but I can not call Yukon?? Please help.
Ticketmaster no recognizing my public mobile number as a cell phone
I am trying to buy tickets and am getting the message that I can only use a mobile number or landline, but my public mobile number is a mobile number. I am wondering if public mobile isn't listed as a Ticketmaster approved carrier? Also, I ported t...
Resolved! Boxing week deal not showing up
I would like to change my plan to this one but there is no option for me to change this plan even in app and website.
Call display name
The current name associated to my phone number is a former small business. I would like to switch it from that name to my own. I know this is possible because I have contacted Telus. Can I get help with this? Thanks,Carole
Website / Promo Issue
Hey folks, saw the $35 USA / Canada / Mexico 75 gb promo. I click to subscribe and can't login get this flashing Eversafe screen, refreshes every 1.4 second infinitely. Tried incognito and 4 different browsers. If I don't try to login following the p...
activation issue
getting error message, can't activate new account
eSIM transfer to a new phone
I am trying to move my cellular data from my old iphone to my iPhone 15. How can I do this?
Re: Bit.ly's to open ticket directly
Phones not working. Need to open a ticket
$29 Can-US-Mex plan
Already a PM user, need to subscribe (change to) to the $29 Can-US-Mex plan. Please help.
Can-US-Mex 75gb plan
Hey all:Does anyone know if the 75gb plan will increase in price after a set amount of time? I didn’t see anything when I switched, but I just noticed Freedom is advertising a similar plan but the pricing is only fixed for 18 months.
Buying e sim
Hi, could you please tell me if I can buy an e-SIM from abroad (before I will arrive in Canada)?
Resolved! e sim to physical sim
I purchased an e sim, i want to use a physical sim to be able to switch the device, is this possible?
$29 4G plan
Hi there,I just subscribed same plan last month as price $30/month, however, it dropped to $29/month. Can I apply for this deal with lower cost?Thank you David
Unable to get a new eSim
I currently have an active 75 GB plan and had to switch phones (water damage) to original phone. I have tried getting a new eSim through the FM app, which shows only this option for purchasing a physical sim (see image below). It will show the option...
