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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 13272 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 24597 Views
  • 183 replies
  • 26 Bravos

Resolved! U.S. Data Plan Paid For, Not received

Recently Paid for U.S. Data/Calls/Text but was not able to access data while in U.S. Spinning circle icon on my phone kept turning when I tried to use the internet, but could not access anything. Followed all the steps on the public mobile community ...

phogan by • Good Citizen / Bon Citoyen
  • 332 Views
  • 3 replies
  • 0 Bravos

Resolved! Need to disable auto-pay, can't receive SMS, no response to ticket

I left the country and need to disable auto-pay. My public mobile simcard doesn't work here obviously, I can't sign in to self serve account and the ticket I created to request assistance hasn't received any response. I can't even tell if the ticket ...

Chyouvszdes by • Great Neighbour / Super Voisin
  • 573 Views
  • 10 replies
  • 0 Bravos

Resolved! Not Valid Canadian Number

Hi, I tried to activate the sim card, got to the end step where it was going through a checklist but it couldn’t verify my number. When I tried again in the 2nd to 3rd step where it gives me the option to register using my current number, it now says...

stevie_gg by • Great Neighbour / Super Voisin
  • 525 Views
  • 5 replies
  • 0 Bravos

Resolved! Transfer number

How to make sure my number is transferred?

nsobhan by • Great Neighbour / Super Voisin
  • 410 Views
  • 5 replies
  • 0 Bravos

Resolved! Urgent problem with my SIM activation

Dear Public Mobile Customer Support Team,I am writing to express my frustration and disappointment with the recent experience I have had with your service. My account has been blocked due to a payment issue for my december payement which is weird for...

niloo_k by • Great Neighbour / Super Voisin
  • 630 Views
  • 7 replies
  • 0 Bravos

Resolved! New Sim Card Issue

"We were not able to process your payment. Make sure all information is correct or try again with a different card"This is what it says when I try to select a plan and activate my SIM card. My card information is correct. I have tried multiple days.

Coco369 by • Great Neighbour / Super Voisin
  • 227 Views
  • 1 replies
  • 0 Bravos

Resolved! overcharged

I have several charges on my account that are unusual.  I normally pay $28 per month for unlimited text and calling.  I believe my plan allows for 1G of data.  I was charged the following:Mar.27-$33.90Mar.29- $33.90Mar.31- $33.90Apr.4- $16.95+ $33.90...

Rhonda14155 by • Good Citizen / Bon Citoyen
  • 916 Views
  • 24 replies
  • 0 Bravos

Resolved! Temporary deactivate for 23 days

Hi,I am not using the phone until June 1. Would you be possible to credit the amount as of today? And activate my card again on June 1? Thanks.

Heidi23 by • Great Neighbour / Super Voisin
  • 305 Views
  • 3 replies
  • 0 Bravos

Resolved! Porting a number in from Koodo

I have created a Public Mobile account. I currently have a Koodo account on monthly billing. I have created two tickets trying to port over the number using the proper website channel and have not received any msgs back and the number has not been po...

jdeboer by • Good Citizen / Bon Citoyen
  • 1207 Views
  • 26 replies
  • 0 Bravos

Resolved! Porting my number out

Why will public mobile not respond to my request to port my number???? 

Laurie81 by • Great Neighbour / Super Voisin
  • 548 Views
  • 11 replies
  • 0 Bravos

Resolved! My account

I got a new email I would like to take the old one off and put the new one

data usage

my plan has 14 gbits. it is working before. now i can not use my data to go online. i do not know why ?Please help me out. Thanks

daniel_yang by • Great Neighbour / Super Voisin
  • 239 Views
  • 4 replies
  • 0 Bravos

Resolved! Sim card

How long does it take to get a sim card sent and what happens if I don’t get it?  Who do I contact?

Nbhiker by • Good Citizen / Bon Citoyen
  • 315 Views
  • 4 replies
  • 0 Bravos

Caller ID when I phone someone

When I phone someone my number comes up with the name of my town. How can I change this to my name or my business name? Some of my clients don't answer when I call them because they don't know it's me and think it's a scam 

SonjaS by • Great Neighbour / Super Voisin
  • 383 Views
  • 7 replies
  • 0 Bravos

Resolved! sim card

I accidentally activated an account. I lost my Sim card for and then I got a new Sim card with a different number but I activated the wrong account. I was just wondering if I could get a refund so then I can pay for the one that I am using

Brittany525 by • Great Neighbour / Super Voisin
  • 195 Views
  • 2 replies
  • 0 Bravos

Transfer number

Virgin had to manually transfer number to Public. How can I confirm this with Public that's it's a-okay? Mus the down by midnight 

lisacourtney6 by • Great Neighbour / Super Voisin
  • 283 Views
  • 4 replies
  • 0 Bravos

call forwarding no longer work

Hi, can anyone fix the call forwarding, I get an error message MMI invalid, can anyone fix it? Thank you!

Yat by • Great Neighbour / Super Voisin
  • 156 Views
  • 1 replies
  • 0 Bravos

CC payment and change in email

my CC expired and before I could make the change my phone was cut off. I cannot access my acct because my email address was also changed. How do I get into my acct to effect the changes.

Diane71 by • Great Neighbour / Super Voisin
  • 156 Views
  • 1 replies
  • 0 Bravos

Resolved! Switching from Virgin to PB- missed text

Virgin sent a text to me at 2:00 in the morning to confirm the transfer and gave me 1 hour and half to reply. I was sleeping an missed the text. Now they want me to have public send the request again... how do I do that?

Soccergirl23 by • Great Neighbour / Super Voisin
  • 167 Views
  • 1 replies
  • 0 Bravos

Phone not receiving calls

I have submitted a ticket to get help, but it's been almost 2 days since then and I still have not received any help or replies. I need the authorization text message from Bell to be sent again to my phone, so I can approve the number transfer to Pub...

RBruin by • Great Neighbour / Super Voisin
  • 187 Views
  • 1 replies
  • 0 Bravos

need a ticket !!!

my phone is not working!!!I login with different emails ..mother wife and myself have accounts ..Trying to update credit card i am in a strange city and need this fixed fast please escalate …

debbie1959 by • Good Citizen / Bon Citoyen
  • 393 Views
  • 8 replies
  • 0 Bravos

2 phone lines 1 account

Hi, I registered my daughter with public mobile and now want to switch my number over, but i don't want to make a new public mobile account. How do i add a second number to my account? And a third if i add my mother? I don't want to have to create an...

ARKnol by • Great Neighbour / Super Voisin
  • 234 Views
  • 4 replies
  • 0 Bravos
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