Community

Sim card not working

Hello:Upon insertion my simcard is not working. Does anybody know what to do next?

Are those the same Subscription plans

Currently I am using the $19 plan, and in the app under current subscription, it shows this plan includes Calling features, unlimited minutes in Canada and 1GB data. I discovered another plan with the same price online with also unlimited minutes in ...

Want to get into my account

eSIM for Ecuador

I am going to Ecuador for 2 months and I am wondering about eSIM card for that country.would I have the same plan and does it cost the same?

Change subscription issue

I need support to help me upgrade my existing 4G plan to a new 5G 50 GB Canada-US-Mexico subscription ($35.00).  The website won't allow me to do this.

Jamaica

I am going to Jamaica in February. How can I continue to use my phone and data while I’m there? 

Reward

How to claim referal reward

Update subscription to $29 Can/US/Mex

I currently have the the $34 Can/US.  Can I switch to the $29 CAN/US/Mex?  Alternatively , can I cancel my current subscription and sign up for  $29 CAN/US/MEX?

Porting out

Could someone give me the contact number for the porting out team. They don't seem to be responding to the request to port out me number. Thanks

Help with invalid voucher

I got a voucher and it say it is invalid when I put it in 

Text problem.

When I receive a text I keep seeing a red exclamation mark after the text is sent. People are receiving my texts and I recieve there's but the red exclamation mark still shows up.  

Payment

How can I make a payment

Cruising

What to do when cruising

Transferring number

I am trying to subscribe to public mobile services however, they keep asking me to authorize the cancellation of my account with my old provider. The only issue is I still have additional services with that provider, so I dont want them to cancel my ...

My payment is updated, why my phone is cut off?

My payment is updated why my phone is cut off?

URGENT: Can't send or receive texts for 24hrs

Activated SIM yesterday - phone calls and data working good. APN verified. BUT no SMS Texting possible.Please look into this urgently as I receive texts from business clients on this number.

Account

I signed up with public last night using an eSIM but I don’t know if something didn’t work properly as I can’t text or make calls. Nothing is working 

pre-subscrition fail

Very disappointed in the self serve portal! first time user trying to sign up.2 credit cards declined which are verified clear directly from my bank private message to community advocate has no solution.yuck!!! i'll be gone in 24 hrs

unsubscription

Dear Public mobile team,I just turned the subscription bottom off because I don't want it to be renewed automatically. Could you please confirm that it wont  charge my credit card on December 30, 2024? Thanks 

Chatbot

Why can I not talk to a real person anymore for any phone carrier or internet provider. The ai only works for people that don’t even know how to use a computer. I have an issue the ai can’t solve yet can’t get ahold of a real person 

Sim card

I ordered a SIM card on Dec 5th and paid for a monthly subscription. I still haven’t received the SIM card, therefore unable to use the plan I am currently paying for. Due to the postal strike I put my street address and not a P.O. Box. What courier ...

Changing subscription

I recently signed up for PM and I see now the plan I subscribed to is $29 rather than the $36 I am paying.  I cannot figure out how to change subscriptions as it's not listed when I try to change after logging in?  Is this a matter of not being able ...

Speed on 5G plans in Winnipeg area

Last month I moved 3 of my lines to Public mobile 5G plan and I live in Winnipeg.MB. Plan says upto 20Mbps, but all of my downllad speed tests have been 5 to 15Mbps for download and surprisingly 20Mbps for uploads. I have  done multiple tests in diff...

Unable to move to $15 plan.

I used to have a $15 plan and recently took $30 plan for travelling to US. Now I need to switch back to $15 plan. Need help.

Canada-US-Mexico plan - the fine print

Good morningOn this plan, the Fine print ++ says: ++ Whether in Canada or the US, this plan includes unlimited calling, text, picture and video and messaging to phone numbers within and between Canada and the US. Data can be used in both Canada and t...