activation

[Mariaharms]

need help , just finishing up the activation of a new sim , and transfer existing phone number over , thats when it said activation failed , contact support . at that point i cant do anything , when i click on contact me , it goes to a blank screen , payment has been processed, and sim is activated . i cant seem to get anywhere from this state. 

[hTideGnow · Accepted solution]

---

@Mariaharms wrote:

and they gave me the link to post here as they cant help me ...

---

HI @Mariaharms 

we can usually help with general question.  But with specific account activation problem, please message PM support agent using the link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

it might be an hour or up to 4 hours for support agent to reply.  They reply directly to your Community inbox here

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Mariaharms]

and they gave me the link to post here as they cant help me ...

[slusagm]

we are just customers here and can't help much

You need to send a ticket.  You won't be able to open proper Chatbot ticket, so just message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @Mariaharms 

you need to ask support agent to help.  Please message them 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Mariaharms  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437